Robin Arora

ADDRESS: Flat No- ***,

Sector-*, Rohini,

New Delhi.110086

OBJECTIVE

Looking forward to work in Learning & challenging Environment.

EDUCATIONAL DETAILS

DEGREE/EXAMINATION INSTITUTE/UNIVERSITY/BOARD YEAR

Class Twelve Khalsa High School/ P.S.E.B 2003

Class Ten D.D. High School/ P.S.E.B 2001

B.SC Guru Nanak Dev University 2006

EXPERIENCE

1. Worked with DELL as a TSO From 17th July 2007 – 28th May 2008

Job Responsibility:

Handled international queries of the customers related to credit card collection.

2. Worked with IBM Daksh as a Assistant Manager From 1st June 2008 – 3rd June 2009

Job Responsibility:

Worked In Airtel Iptv Outbound Process handled a Team of 20 Members on the Floor. Handling Briefing and Various Sessions about updates of the day. Helping the Team and Motivate to get Familiar with the process through adequate feedback & Floor Support. Improving the Quality of the team by providing support to the Team and Giving Proper Quality Feedbacks. Providing Feed Back to Senior Manager as well as maintain MIS report on daily basis.

3. Working as A Call Centre Manager with INMAC Pvt Ltd [Yahoo & Yellow Pages Funded Company] From 9th June 2009 to Till Date.

Job Responsibility:

Handling floor support including Outbound & Data Process. Handling Briefings, Sessions, & Managing Trainings about updates of the day in absence of Senior Manager Being a Call Centre Manager. Providing Feed Back to Senior Manager & Director regarding improvements in Process as well maintain MIS, Leads Tracker, Data Accuracy, Data Flagging, Shift Roaster, Data Quality & Inbound Quality report on daily basis. Helping the Fresher’s & Team Leaders to get Familiar with the process through adequate feedback & Floor Support. Reduce attrition & unscheduled leaves.

PERSONAL DETAILS

Father’s Name Mr.Ashok Arora

Mothers Name Mrs. Sunita Arora

DOB 30 September 1986

Marital Status Single

Hobbies Interacting With Different Types Of People

Email ID g1nl2z@r.postjobfree.com

Contact No 989-***-****

ROBIN ARORA

Contact this candidate