RAGHAVENDRA RAO T.

Mobile: 094******** ~ E-Mail: g1jndr@r.postjobfree.com

Linked in Profile: http://www.linkedin.com/pub/raghavendra-rao-t/2/65a/3a8

Assignments in Software Quality Assurance & Testing / Project Delivery Management with an organization of high repute.

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PROFESSIONAL ABRIDGEMENT

A dynamic professional with over 13 years of rich experience software development & testing in areas of Test management, Test Lead, Functional, Automation, Performance and Security Testing.

Comprehensive 9 years experience in testing in designing testing proposals, test environment setup, test planning and verification, effort estimation, scripting, execution as well as tracking of the test cases along with the maintenance & review.

In-depth expertise in implementation of customized and integrated test management, defect tracking and dashboard tools for offshore testing projects.

Deft in performing verification and validation of software products (Java/.net) in a very systematic way.

Adept in developing framework of quality standards and overseeing smooth rollout of the various releases including customer packs and maintenance releases and implementing the CMMI Level 3, ISMS processes in testing projects.

An effective leader with proven abilities in leading teams during the project phase and guiding team members and enabling knowledge sharing among the team.

Has done programming in Core Java, RMI, applet, JSP, servlet technologies during the initial phase of professional career.

Technical Purview:

Test/Project Management : Quality Center 9.2, Microsoft Test Manager 2010, Microsoft Project 2010,

Test Link 1.8.4, QA Controller, Visual Source Safe 6.0, Sharepoint.

Defect Tracking : TFS 2008, MantisBT 1.2.0, Starteam, Jira, BugTracker, CRM.

Functional Automation : Microsoft Test Manager 2010, QTP 9.2, RFT, Win Runner 7.0

Performance : Open STA, Load Runner 7.8, Silk Performer 6.5, ACT, Grinder 3.4.

Database : SQL PLUS 8.1.6, TOAD, SQL Developer, SQL Yog, PHP Myadmin

Others : SoapUI 4, IBM Appscan source edition, Argo UML, Visio 2000, Rational Rose 2000, JUnit 3.8, TextPipe Pro 6.3.2, Araxis Merge 2000, JWS 2.0, TomCat 4.0, Visual Cafe 2.5.

Environment : UNIX, Oracle 10g, SQL Server 2008, MySQL 5.5, PL/SQL,

.Net 3.5, Visual Basic 5.0, Core Java.

Domain : Telecom, Medical collection agency, Shipping, Logistics, Financial data analysis, Health Insurance, Product Catalogue maintenance, Sales Order Processing.

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CORE COMPETENCIES

Technical & Executive Leadership Test Project Delivery Management

Test Strategy Planning Software Quality Assurance

Product Development & Support Functional Test Automation

Estimations & Cost Control Quality Audits & Compliances

System Analysis & Integration Test Status Reporting & Documentation Scope

Process Enhancements Release Management

Performance Management Risk Mitigation & Control

Test Process & Tool Framework Project Dashboard

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EMPLOYMENT SCAN

Company Duration Years Designation

Idexcel Technologies, (ISO 27001), Bangalore 29-Nov-2010 till date 1 Test Manager

Sonata Software Ltd. (CMMI Level5), Bangalore 01-Jul-1998 to 24-Nov-2010 6 Test Manager

2 Test Lead

1 Dev Lead

2 Senior Developer

1 Java Developer

Accountabilities:

MANAGERIAL

Mapping requirements & providing them best solutions involving tool evaluation and finalization of testing project requirements; finalizing test plan and governance for managing stakeholders, risks, issues, quality, project controls and resources.

Holding review meetings to monitor progress of the project as per schedule / budgets, and ensuring timely completion and delivery of the project to the client using sprints in scrum methodology development; extending production support of multiple applications.

Handling resource allocations and setting up of communication channels across the various horizons of the organization structure; managing large / multidisciplinary teams, recruiting, mentoring, coaching and developing project teams after evaluating the project scope.

FUNCTIONAL

Performing various testing for the software, estimating the test effort, designing the test strategies and deploying test resources; conducting release triage and interacting with development team for time to time to understand requirements.

Carrying out the test scenario reviews and generating reports; handling engineering of test cases design / product validation using production test data.

Leveraging the test automation and performance test strategies for test pass cycles to increase test coverage and bug detection.

Notable Credits:

Designing the generic solution for the T-Mobile automation project, written only one script to handle 10 different telecom project types.

On-time delivery of over 20 product releases for USA customer in M21 QA project and reduced defect leakage to less than 3% in the last 5 releases.

Received Sonata Software organization’s Quality person of the quarter award in year 2005 for improving the release quality for USA based customer project.

Technical paper written for Software Test Estimation (Task breakdown approach) was shortlisted for the Regional qualifier round for QAI – STC (Software Testing Conference) 2009.

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SCHOLASTICS

1997 Bachelor of Engineering (Computer Science) from Kuvempu University, Karnataka

1993 PUC from Vivekananda College, Puttur, Karnataka

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PERSONAL DOSSIER

Date of Birth : 10th October, 1975

Address : UK-3, MGM Apartments, Chikkalasandra, BSK 3rd Stage, Bangalore-61

Passport Number : H9085255

Passport Issue date : 16/12/2009

Passport End Date : 15/12/2019

Place of issue : Bangalore

Visa details : USA B1 Visa valid till May 2014

Refer Annexure for Project Details:

~ ANNEXURE ~

With Idexcel Technologies (ISO 27001 certified)

Title: T-Mobile Automation QA

Domain: Telecom

Tenure: Nov’10 – till date

Description:

T-Mobile’s Field Operations application is extensively used by T-Mobile engineering team for Field Operations Management activities. The application is being used to manage existing sites, towers for commissioning and decommissioning of telecom projects using over 25+ external systems/interfaces. The product is for complete project management of the telecommunication tower till the Site goes on air and ready for use by the telephone customers. The product is used for tracking milestones, between different business units during development of a new site.

Team Size: 8

Role: Automation Test Manager

Contribution:

Carried out:

Hybrid (Data-driven and library) Automation framework implementation and enhancement.

Phase-wise estimation of automation work.

Successfully implemented automation scripting processes such as scripting checklist, library design diagrams and script generalization guidelines.

Ensured status communication, periodic review calls with the client and collaboration with the partner.

Efficiently implemented Quality Centre for test requirements, test cases, test reviews, defects and traceability for more than 3 telecom applications and across multi-location teams.

Environment: QC 9.2, QTP 9.2(with .net and infragistics advantage addins), Sharepoint, .Net 3.5, Citrix client, SQL Developer, SQL Server 2008.

Title: Syniverse Automation QA Maintenance

Domain: Telecom

Tenure: Apr’11 – till date

Description:

Syniverse’s Port Center provides the mobile number portability. QTP scripts are used by the Port Center in order to automate the steps involved during subscriber number’s portability. These QTP scripts automate the ports from non-automated carriers using the XMLs and submitting the local service requests on each of the trading partner web sites.

Team Size: 3

Role: Automation Test Manager

Contribution:

Automation maintenance for 6 Syniverse trading partners.

Enhancing the automation scripts for 2 trading partners.

Environment: QTP 11, .Net 4, SQL Server, Citrix secure access client, XML, VNC.

Title: Lead of Testing Centre of Excellence team

Contribution:

Carried out planning, implementation, customization, integration, migration, upgradation, maintenance of the organization’s test management, defect management and dashboard open source tools for 4 offshore testing projects.

Acted as Core Information Security Council member and Internal Auditor for the organization’s ISO 27001 ISMS certification drive (accredited by BSI) and implementation of ISMS controls in 3 testing projects.

Successfully defined organization’s test process metrics framework and customized it as per client’s testing needs; ensured security testing OWASP threat evaluation of tax compliance application.

Core “Agile scrum methodology” implementation team member for Malaysian customer project.

Involved in end-to-end test process & tool framework solution presentation during Pre-sales, RFPs and test consultation to prospective clients.

Environment: Microsoft Test Manager 2010, MantisBT 1.2.0, TestLink 1.8.4, SoapUI 4, Quality metric dashboard, IBM Appscan source edition, Grinder 3.4, Sharepoint, GLPI 0.78.

With Sonata Software Ltd. (CMMI level 5)

Title: Collection Agency application

Domain: Health insurance, Hospital management Collection Agency QA

Tenure: Apr’10 – Nov’10 (Offshore: 6 months & Onsite: 2 months)

Description:

Collection Agency application is a suite of tools which facilitates the Credit Card providers, Medical hospitals in recovering the money from the debtors as early and as convenient as possible. The Credit card companies approach the Collection Agencies with the list of the Credit card customers who are yet to pay the outstanding amounts for the purchases they have made. The Collection Agents use the Collection Agency application to strategize the best profitable way in recovering the amount from the Debtors who hold the Accounts. The suite of application includes best strategy commanders, account code searches, payment arrangement, transaction posting, arrange to send letters, seeking legal advices, dialing the debtor numbers, multi-tenancy feature for software as a service etc.

Team Size: 55

Role: Test Manager

Contribution:

Carried out QA release planning (across parallel releases) including resource pooling.

Successfully streamlined QA process for the product including functional automation, performance and web services testing.

Holds credit in leveraging the test automation for test pass cycles to increase test coverage.

Involved in collaboration with BAs and professional service members for UAT.

Environment: SQL Server 2008, QC 9.2, QTP 8.2, Microsoft TFS 2008, SoapUI 4.0, VSS 6.0, Sharepoint.

Title: M21 QA

Tenure: Oct’05 – Mar’10 (4 years and 6 months)

Domain: Shipping (Containers)

Description:

M21 is a powerful integrated automated terminal management solution to maximize marine, rail and inter-modal terminal productivity. Terminal operators worldwide benefit from greater efficiency enhanced service quality and increased profitability. M21 monitors and directs equipment movement and planning within the terminal and provides tools so that the customer can contribute to and change information in the database. Utilizing EDI feeds (a host of formats is supported), live databases, and advanced wireless communication technology, the information within M21 is always current.

Team Size: 25

Role: Test Manager

Contribution:

Involved in:

Planning, Review, allocation of the test cases, change request verification to the team members.

Regression test planning.

Planning of integration testing of auxiliary products (M21, Webtams, Voyager Track and EDI).

Risk identification/analysis and mitigation planning.

Project Process alignment for 18 of 22 CMMI process areas.

Resource planning across 3 customer project teams.

Product Release Causal Analysis and Resolution.

Shipping domain Case study preparation.

Collated daily reports and release status for reporting to the customer.

Carried out Automation Data-driven Test script development.

Ensured weekly timesheet entry updations from the team and Customer Billing invoice review.

Proposal and implementation of Performance Testing Lab QA setup.

Carried out assessment of M21 end-to-end process in view of cost reduction.

Ensured setting and maintaining the dashboard for the benefit of client/management weekly review.

Environment: Dot Net 1.1, VB 6, Oracle 10g, Toad, QC 9.2, QTP 8.2, Star team 2009, VSS 6.0.

Title: Vintelligent

Tenure: Aug’04 – Oct’05 (Offshore: 11 months & Onsite: 3 months)

Domain: Shipping (Vehicles)

Description:

VinTelligent is a web-based Terminal Management System that manages and tracks the movement of automobiles and heavy vehicles. With VinTelligent, users can track the location of the cargo from manufacturer to delivery, across Truck, Rail & Voyage modes of transportation. The main modules are Terminal, Rail, Voyage, Services, Utilities, Processor and Message Center. The Terminal module includes features for gate security, receiving, inspection, inventory control, dispatch, and delivery. The Rail & Voyage modules include features for rail planning, loading, discharge, reconciliation, and reporting. The Services module includes ASN maintenance and reporting features. The Utilities module includes features for security, system setup and preferences, standard codes and tables, EDI. The Processor module includes features of assigning, releasing and completing the job.

Team Size: 6

Role: QA Manager

Contribution:

Developed Release Test Plan.

Rendered Project plan/scheduling for the QA team.

Handled and allocated the QA test case/CR verification to the team members.

Performed extended testing for the development team as part of internal QA

Front-ended offshore team in the conference/weekly calls with the client

Environment: Starteam, .Net 1.1, VB & Oracle 9i.

Title: Performance Management

Tenure: Jun’03 – Jul’04 (1 year)

Domain: Financial Data Analysis

Description:

Performance Management replaces traditional disjointed financial system with a single, comprehensive solution that enables management to set strategic goals, translate those goals into action plans, track results, and take corrective action as needed – all based on a continuous flow of real-time performance data.

Team Size: 4

Contribution:

Involved in preparation of the Performance & Scalability Test plan, scenarios.

Environment: IIS 5.0, SQL Server 2000, Silk Performer 6.5, ACT.

Other Projects:

Title: Mark WMD QA

Tenure: May’03 – May’04 (Offshore: 10 months & Onsite: 2 months)

Domain: Warehouse Management, Logistics

The core applications DLx/WMD (Discrete) and DLx/WMP (Process) offers effective, real-time warehouse management solutions and allows managing warehouse functions such as Receiving, Putaway, Storage, Counting, Picking, Shipping and Yard Management. The DLx core products also support third-party logistics (3PL) environments-a common business scenario in today’s warehousing market where a company that specializes in logistics provides warehousing services for multiple clients, such as manufacturers and distributors. The DLx core products offer significantly enhanced functionality to support distribution, transportation, productivity and performance management requirements for customers and 3PLs serving the Consumer Goods industries. In addition, the DLx/Web interface is a suite of role-based Web-enabled applications, which provides end-to-end visibility of inventory, orders and shipments from multiple sites to multiple supply chain participants. The DLx/Web interface is available for suppliers, contract manufacturers, shippers, customers, carriers, distributors and merges centers.

Team Size: 8

Role: QA Manager

Environment: UNIX, GNATS, QA Controller, DLx Integrator Explorer, Telnet, CRT 3.4 (for UNIX), 4NT Prompt (for Windows), Oracle 9.2 and SQL Server.

Title: Tradeweave Product Catalogue

Tenure: Mar’02 – Apr’03 (1 year and 1 month)

Domain: Supply Chain Management

Description:

Tradeweave Product Catalogue gives retailers/vendors a centralized source for a universe of accurate, up-to-date product information, which is paramount in optimizing the extended supply chain. Product Catalogue allows vendors to provide a single catalogue for all their retail trading partners and offers retailers a complete solution for vendor product information. Manufacturers send new Product information and updates to Product Catalogue, streamlining the task of data distribution and synchronization. With Product Catalogue, retailers can get current catalogue information from their trading partners. . Once a vendor adds new items or changes existing items, the updated information is automatically pushed to the retailer in the form of EDI or qXML, ensuring fast updates for item set-up and maintenance.

Team Size: 16

Role: QA Lead

Environment: Oracle 8i, DB2, Oracle PL/SQL v8, Oracle/DB2 Bridge, Vantive CRM Tool, TextPipe Pro 6.3.2, Uniform Code Council Check Digit Calculator, TestForm, IE 5.5 and 6.0, Navigator 6.2

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