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Customer Service Manager

Location:
Urbana, IL
Salary:
35,000-45,000
Posted:
April 10, 2012

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Resume:

Alexandra Heuvelman

*** ******* ***. #***

Urbana, IL., 61802

224-***-****

g0ljdh@r.postjobfree.com

Education

Bachelor of Science, Molecular and Cellular Biology

University of Illinois at Urbana-Champaign

Minor: Chemistry

Thesis: Immune and Endocrine Rhythms in Cats Under Different Lighting Conditions

From August 2008-anticipated May 2012

Current GPA 3.5

Dean’s List: Spring 2011 and Fall 2011

Relevant coursework in,

• Molecular Pathology

• Virology

• Immunology

• Microbiology

• Organic Chemistry

Burlington Central High School

From August 2004 – May 2008

• Graduating GPA: 4.21 (4.0 scale)

• Illinois State Scholar

Research Experience

Chronobiology Lab, Veterinary Biosciences

September 2010- Present

Worked 20+ hours/week

• Examined Immune and endocrine rhythms in cats under different lighting conditions and the hypothesis that disruptions of biological rhythms has negative health consequences.

• Responsible for the execution of experiments including, blood draws, animal handling, sample collection and preparation, ELISA assays, and tissue analysis.

Accomplishments

• Five years of managerial experience and corresponding skills such as interpersonal communication, group coordination, time management, organizational skills, coaching, team building, and leadership.

• Leadership experience in laboratory and working environment, athletics, and school activities.

Management Experience

Potbelly Sandwich Works

May 2008- Current

Shift Leader

• Maintained customer service as well as ensuring customer and employee satisfaction on the job.

• Organized the training of multiple new employees.

• Facilitated the daily operations of the business including ordering product, adjusting workload, and maintenance of store cleanliness.

Enviroclean of Illinois Incorporated

January 2005- July 2008

Receptionist/ Head Cleaning Technician

• Fielding incoming calls and customer scheduling.

• Basic bookkeeping such as invoicing, filing, scheduling, and data input.

• Coordinating cleaning crews on the job and ensured customer satisfaction.

Volunteering and Community Activities

Chemistry for Kids

Volunteer Coordinator for Youth Soccer

Volunteer/Coach for Youth Softball

Lioness Club Member- Community Service Organization

Interests

Athletics such as Rugby, Softball, Basketball, and Soccer.

Horseback riding.

References

Cherea Mcgill

Assistant Manager

501 E. Green St.

Champaign IL., 61802

773-***-****

Megan M. Mahoney, Ph.D

Comparative Biosciences

3639 VMBSB, MC-002

2001 S Lincoln Avenue

Urbana, IL 61802

Office: 217-***-****



Contact this candidate