Customer Service Sales

Devin Anthony Glover

**** ******* ***.,

Youngstown, Ohio

M: 305-***-****

**.*******@*****.***

Infocision; Time Warner Cable – 8/2012 –Present

Boardman, Ohio US

Customer Service Representative

Assist customers in helping set up new service as Time Warner Cable customers. Assist customers in trouble shooting home equipment as well as scheduling technician home visits for customers. Taking payments and applying them to the customer’s ledger is an everyday task. Selling internet, cable and/or phone packages is also an everyday task. Effectively explain Time Warner Cable services, pricing and product capabilities to customers on an everyday basis. Handle customer complaint, concerns, and queries, and solve them effectively or transfer customers to the appropriate department.

Dial America Inc. – 6/2010 -7/2012

Westlake, Ohio US

Sales Representative

Performed as a Telemarketing operator in sales. Informed customers of company affiliation with the Special Olympics, as well as Mothers Against Drunk Driving (MADD). I provided statistics to customers of money raised through our program to help fuel the special events and organizations that would normally go without funding. I worked in a sale and incentives based environment with a very high emphasis placed daily on sales technique and accurate information retrieval.

Sprint Wireless- 9/2007 - 1/2010

Fayetteville, NC US

Customer Service/Sales Rep

As a customer service representative I Maintained an accurate and complete customer database in Retail IQ. I also maintained knowledge of all devices, accessories, pricing and services. I was responsible for understanding the features and operations of devices and educated customer in their operation. I maintained knowledge of and adherence to all methods and procedures to include periodic updates. I Activated devices through current systems. I kept the store’s overall appearance neat and clean for customers. I Completed store opening and closing procedures per company best practice. I maintained professional and ethical behavior with customers and employees. I was responsible for reports any breach of company policy to management. I Protected company assets by executing all processes, procedures and marketing programs according to established company methods and procedures

United States Army, A-CO 1/58th Aviation- 11/2002 - 7/2006

Fort Bragg, NC USA

Air traffic Controller

As the Sergeant, air traffic control facility chief I was directly responsible for the overall performance and operational readiness of facility property and equipment in excess of 2 million dollars. I Worked side by side with the Aviation Reset Team from Air Traffic Services Command (ATSCOM) to bring a previously non-mission capable tower up to 100% operational and mission capable. Supervised and provided training, guidance and instruction to five military controllers on work technique and ATC procedures. I helped to enhance the Facility Training Program by coordinating with pilots to provide aircraft for my subordinate controllers to receive practice time as well as actual “microphone” time in real world scenarios with a much higher volume of aircraft than normal. Such aircraft included class III ACFT., combination of rotary and fixed wing traffic. Updated and improved the Facility Letters of Agreement and Operation Letters with adjacent facilities. I Utilized Windows' based software such as Microsoft's Excel, Word and Power Point to prepare and maintain technical, personnel, and administrative reports and other documents such as duty rosters, capability brief presentations, daily air traffic count and equipment status reports. I served as Facility Chief the full time on assignment to this tower.

United States Army, 82nd Aviation Brigade- 12/2001-10/2002

Kandahar, Afghanistan

Air Traffic Control Specialist

Provided terminal tower and flight following support for US Special Forces as well as 82nd Airborne division in a Forward Observation Camp in support of Operation Enduring Freedom on the Afghanistan and Pakistan border. Received the Army Commendation Medal for maintaining airspace structure within the tower 10 NM radius at Chapman Airfield. De-conflicted aircraft during all 24 hours of the day which included night vision aircraft movements using night vision goggles, and loading and off-loading of personnel and their equipment. Responsible for sequencing aircraft into the Forward Arming and Refueling Point, ammo handling area, weapons ranges, and aircraft parking area. Personally responsible for the safe control of over 3,000 rotary and fixed wing combat movements and 140 military airlift sorties at FOB Salerno. Safely de-conflicted and coordinated all airfield logistical operations, air land operations, and C.D.S drops. Participated in numerous air assaults, Med-Evac launches, and Quick Reaction Force (QRF) launches. Provided guidance and assistance to subordinates on the performance of their duties, on a rotating eight to ten hour shift, seven days a week. Directed and maintained records of proficiency and remedial training of assigned controllers during tour of duty. Issued clearances to aircraft entering restricted airspace and initiated procedures to provide assistance for those in distress, to include Search and Rescue and Air-Evac. Briefed pilots on weather conditions, advisories, warnings, and restrictions affecting the local flight plan area. Evaluated rapidly changing, complex air traffic situations, and utilized my best judgment to develop orderly and safe solutions, to assist pilots in complying with FAA, Army, and Host nation's aviation safety rules, in the performance of highly intense "live fire" exercises and parachute drop operations conducted by NATO aircraft, to include category III. Reviewed and maintained flight data records and clearances to ensure separation of aircraft and de-confliction of airspace. Responsible for maintaining 100% accountability and readiness of over one million dollars worth of facility property and equipment during tour of duty.

EDUCATION

Ashford University- June 2010-Present

Completed 36 Semester Hours

Bachelor of Arts in Organizational Management

REFERENCES

William P. Ballard -US Army/ DPTM, Aviation Branch, (MAAF) Mackall Army Airfield Facility Chief

Phone Number: 910-***-****

Reference Type: Professional

Mildred J. Kennedy- Pinellas County Teachers Association Pinellas County School Teacher (Retired)

Phone Number: 727-***-****

Reference Type: Personal

Thomas L. Jones – Federal Aviation Administration

Phone Number: 216-***-****

Reference Type: Professional

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