Customer Service Security

Richard C. Hovey

Email Address: fz6qn3@r.postjobfree.com

Contact# 703-***-****

Summary of Qualifications

More than Twenty-Five years of experience in Military & Civilian Law Enforcement, Industrial Security Fields, the Intelligence Community, and Security & Emergency Management Fields.

Education: Island Trees H.S Levittown, NY 1973, Military Police School, Fort Gordon, GA 1974, Northern Virginia Community College, Annandale, VA Associate’s Degree in Police Science and Criminology. Northern Virginia Criminal Justice Academy, Fairfax City, VA 5/1982. George Mason University, Fairfax, VA. Bachelors Degree; Criminal Justice Administration, 05/2005.

Specialized Training: Intelligence & Counterintelligences Analyst Courses, DIA/Bolling Air Force Base, Washington D.C.; Counterterrorism Analyst Course; Asymmetric Warfare Intelligence Analysis Course; SAIC Intelligence Writing Course, Fairfax, VA

ICS-100: Incident Command System (ICS,FEMA). ICS-200: ICS for Single resources & Initial Action Incidents (FEMA). ICS-300: Incident Command Training (ICS) ICS-400; Incident Command Training for First-Line Supervisors. IS-700: National Incident Management System ( NIMS-USDA). IS-800: National Response Plan ( NRP-USDA). DHS / NICC Infrastructure Workshop 4/2009. DHS Chemical-Terrorism Vulnerability Information (CVI). 11/2010. IS-247.a: IPAWS Training; 08/2012.

Certifications: Certified Police Officer in the State of Virginia. Certified CPR and Automated External Defibrillator Instructor & Training Instructor in the Commonwealth of Virginia expire May 15, 2014.

Security Clearance: Top Secret; ( Last updated 03/2009)

SPECIALTIES

Emergency / Security Management and Disaster Preparedness

Industrial Security Specialist

Project Management

Intelligence Analysis

Law Enforcement

EXPERIENCE

Account Manager; Weiser Security Services Inc, Huntsville, AL.

Nov. 2010 – Jan 2011:

• Meet all assigned clients monthly and document the meetings.

• Develop and maintain open lines of communication with the clients.

• Train all new Security Officers assigned to client accounts and document onto their Training Records. Conduct Security Awareness Training for all Cleared Employees.

• Review overtime reports weekly and provide overtime projection to Branch Manager.

• Maintained and updated requisition records and department budgets for the Facility Security Director.

• Ensure staffing of assigned accounts is adequate.

• Respond to and follow-up on all client complaints and suggestions.

• Visit all sites weekly and initiate on-going communication with all Security Personnel on site.

• Collect and review all payroll time sheets from each account assigned.

• Any other duties assigned including; background checks ( E-Qip, JPAS & E-Verify Programs), programming of Badges for Access Control, & recruiting of new Security Personnel for new accounts.

• Generated physical security access controls and reports and performed access reviews.

• Liaison with the Information Technology Department to plan the installation of telecommunication equipment, servers, and physical security systems.

• Collaborate with the Client to develop Company policy, standards, and procedures in accordance with government regulations and applicable laws.

• Provide high level of customer service to clients and vendors daily.

• Security / Emergency / Disaster Management Specialist. Emergency Preparedness Training / Drills for the Northern Alabama area. Ex: Tornado & Hurricane Natural Disasters in the Southeast.

Project Lead / Senior Watch Analyst, Excalibur Associates Inc / USDA OpsCenter, Washington D.C. Sept 2008- May 2010:

• Project Lead / Senior Watch Analyst with the USDA OpsCenter / 24/7 Emergency Operations Center. Supervisor of Seven (7) Watch officers.

• Serves as the point of contact with other U.S. Interagency Emergency Operation Centers within the National Capitol region and other USDA facilities across the U.S.

• Monitor “All Hazards” to include food supply issues-threats from man-made bioterrorism and naturally occurring diseases, avian flu, weather, and economics situations around the globe that may impact the USDA.

• Monitor open, internal and other source information for any threat or situations that may impact the USDA. Familiar / Knowledgeable of WEBEOC.

• Collect Open Source Information to write /edit weekly report for Senior USDA Leadership.

• Monitor facility Alarms & Buildings Security at the USDA HQTRS in Washington D.C. Liaison with the Information Technology Department to plan the installation of telecommunication equipment, servers, and physical security systems.

• Access Control to Secured Areas of USDA HQTRS. Generated physical security access controls and reports and performed access reviews.

• Work in a Secure Facility that requires handling & documenting classified materials. Knowledge of OPSEC, DISCAP, DIACAP, National Industrial Security Program Operating Manual (NISPOM) procedures and Intelligence Community Directives (ICD).

• Coordinate & liaison with the USDA COOP Staff for the regular back up of critical information to ensure availability continuity of operations (COOP) plan activations or Emergency Preparedness Exercises.

• Team Lead member for the National Response team for the National Capitol region.

• Implement and update standard operating procedures for employees of the USDA OpsCenter and USDA COOP Staff. Collaborate with the Client to develop Company policy, standards, and procedures in accordance with government regulations and applicable laws.

• POC with Customer handling all administrative duties for Contract Personnel including; payroll, scheduling, monthly reports, employee evaluations, training, and the hiring / terminating contract personnel. Conduct Security Awareness Training of all cleared employees & contractors of USDA.

• Provide high level of customer service to clients and vendors daily.

• Security / Emergency / Disaster Management Specialist; Emergency Preparedness Training & Drills for any Homeland Natural Disasters; Midwest Flooding & Hurricane Season & World wide disasters; Ex. Earthquake in Haiti.

Senior Intelligence Analyst, DHS / TSA, Washington DC, Herndon & Arlington, VA Oct 2003 – May 2008.

• Watch Commander/ Senior Intelligence Duty Officer for the Midnight Shift at the TSOC & TSA HQTRS for 2 yrs.

• Search Message Traffic on the AMHS & from other Government Agencies within the Intelligence Community.

• Familiar with SIGINT, HUMINT, IMINT, and OSINT levels of gathering Intelligence. Have worked jointly with NSA, DIA, FBI, CIA, and NGA.

• Prepare the Morning Executive Briefing Summary for both TSA and DHS Management.

• Authored & Edited Intelligence Articles of interest from the Threat Matrix, SITREP’s and Message Traffic for DHS and their components.

• Work jointly with the Terrorist Screening Center (TSC), National Counterterrorism Center (NCTC), and the National Target Center (NTC).

• Monitor Watch Lists and Databases (TIDE, NCIC, TECS, No fly/Selectee Lists, Lexis Nexus, CIA Source, NCTC Website). Familiar / Knowledgeable of WEBEOC.

• Liaison with the National Operations Center, State Fusion Centers, and other government agencies including USDA, CDC, VA, FAA,DOT, DOE, FEMA, and other DHS components exchanging intelligence and briefing them on any Threat Information received through the Intelligence Community.

• Prepare Federal Air Marshall Mission Briefs.

• In cooperation with Transportation Threat Assessment and Credentialing Center, vet flight crew members, hazardous materials drivers, air cargo personnel, Cruise Ship Personnel and if requested airline manifests.

• Team Lead member for the National Response Team for the National Capitol Region.

• Coordinate & liaison with the DHS COOP Staff for the regular back up of critical information to ensure availability continuity of Operations (COOP) plan activations or Emergency Preparedness Exercises.

• Implement and update standard operating procedures for employees of the DHS / TSA /TSOC and DHS / TSA COOP Staff.

• Works in a Secure Facility that requires handling & documenting classified materials. Access Control for essential personnel entering the SCIF. Knowledge of OPSEC, DISCAP, DIACAP, National Industrial Security Program Operating Manual (NISPOM) procedures and Intelligence Community Directives (ICD).

• Liaison with the Information Technology Department to plan the installation of telecommunication equipment, servers, and physical security systems.

• Conduct Security Awareness Training for all cleared employees & contractors.

• Emergency Preparedness Training / Drills with DHS / FEMA Personnel.

• Collaborate with the Intelligence Chief to develop Company policy, standards, and procedures in accordance with government regulations and applicable laws.

• Provide high level of customer service to clients and vendors daily.

• Emergency / Disaster Management Specialist: Ex; Hurricane Katrina & Midwest Flooding, Wild Fires, Terrorist Attacks; London Madrid Attacks, & Any Natural Disasters in the Homeland or World wide.

• Project Manager/Certified Armed Industrial Security Specialist, Lockheed Martin, Reston, VA & Special Operations Group, Bluemont, VA, Nov 1999 – Oct 2003

• Industrial Security Specialist Duties/ Clearance Verifications (E-Qip, E-Verify Programs, JPAS & WebSets, Background Checks, Fingerprint Card Processing / Access Control into Secured Areas, Program Badges. Security Briefings & Security Awareness Training. Implement Special Access Programs (SAP) as a Program Security Officer..

• Knowledgeable of personnel, industrial, physical, IT/IA, and information security principles. Works in a Secure Facility that requires handling & documenting classified materials. Knowledge of OPSEC, DISCAP, DIACAP, National Industrial Security Program Operating Manual (NISPOM) procedures and Intelligence Community Directives (ICD).

• Coordinate & liaison with the DHS COOP Staff for the regular back up of critical information to ensure availability continuity of Operations (COOP) plan activations or Emergency Preparedness Exercises.

• Collaborate with the Client to develop Company policy, standards, and procedures in accordance with government regulations and applicable laws.

• Conducted joint Training with FEMA Police. CPR, AED, and Blood Pathogen Training Instructor.

• Customer Service/Receptionist/Dispatcher/Console Operator.

• Familiar / Knowledgeable of WEBEOC.

• Security / Emergency / Disaster Management Specialist; Post (9/11 Emergency Preparedness Training).

Senior Supervisor/Security Specialist, Sprint International, Reston, VA, IBM, Manassas, VA; & Falcons Landing Retirement Community, Sterling, VA, Aug 1992 – Nov 1999

• Access Control into the complex via Badge and ID system. Generated physical security access controls and reports and performed access reviews.

• Senior Supervisor of an unarmed security guard force.

• Performed all administrative duties and served as Client’s point of contact.

• Implemented all security procedures per SOP and General Orders per the Industrial Security Manual and DOD Regulations.

• Collaborate with the Client to develop Company policy, standards, and procedures in accordance with government regulations and applicable laws.

• Handled all administrative duties to include payroll, scheduling, and training of all Security officers

• Industrial Security Specialist Duties: Program Badges/Clearances Verifications. (JPAS & WebSets) Provided Security Briefings & Security Awareness Training. Implemented Special Access Programs (SAP) as a Program Security officer.

• Assisted the medical / nursing staff at both the skilled and assisted living units of the complex as necessary. Certified Instructor in CPR / AED, & Blood Pathogens. Conducted Security Awareness Training for all Security Personnel & Contractors.

• Provide high level of customer service to clients and vendors daily.

• Serve as the liaison between Corporate Board & Security Employees.

• Security /Emergency / Disaster Management Specialist. Emergency Preparedness Training / Drills with Loudoun County Emergency Services ( Fire & Police).

Certified Police Officer in the State of Virginia: Town of Middleburg Police Department and Metropolitan Washington Airports Authority. Aug 1981 – July 1992.

• Interior & Exterior Security Patrols.

• Field Training Officer

• Investigator

• Crime Prevention Specialist.

Military Experience, US Army- Military Police within Military Intelligence; (ASA / INSCOM). Mar 1974-Aug 1981.

• Military Police Investigator.

• Armed Forces Police; Honolulu PD.

• Corrections Officer; Schofield Bks, HI

• OJT Military Intelligence Analyst, Schofield Bks & Kunia, Hawaii.

• Conducted Weekly Briefings (Black book) to Military leadership of the Pacific Fleet. (CINPAC)

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