Manager General
Resume:
Alberto S. Daly
HOTELIER, ready to move on!
PHONE: +52.443-***-****
fybmvw@r.postjobfree.com Skype: alberto.daly
• Welcome
• Resume
• Professional Background
• Q & A
• References
Welcome
I studied Industrial Relations in Mexico City at the Iberoamericana University; I did not obtain a degree because I started working in order to support my family. I remember 12 hour shifts that taught me a lot of details in the Industry.
My career as an hotelier started at IBM. I was appointed as System Supervisor of the first computer system in Holiday Inn. My duties included the complete revision of all operating and accounting departments. Naturally, at that time, nobody understood what I was doing but I was learning a lot with my involvement with all different departments from the process of receiving merchandise in the General Store Room to the Rooms Forecast in Sales.
I climbed the corporate ladder very quickly since my skills learned through the computer system gave me an insider s vision that could have taken more time to another person.
The second phase in my career came when I started working Internationally, Puerto Rico, Panama, Dominican Republic gave the addition to my experience to work with the tour operators in Europe which was very different that those in the States. I also had the privilege of working with great GM s coming from Hyatt, Hilton and Marriott. We obtained “Best Hotel in Mexico 2002” Trip Advisor.
Now I am analytical, leader, communicator, and results driven, experienced team builder. I enjoy my profession and continually improve my expertise through courses or reading and of course, keeping in touch with the Industry trends that require excellent team members to achieve guests’ satisfaction.
PROFESSIONAL EXPERIENCE
HOTEL MARCELLA AND MANSION DEL ANGEL MORELIA, MICHOACAN, Mexico
Position: CONSULTANT- GENERAL MANAGER (May 2010 - February 2011)
* Obtained Mexican Certification for Hotel Standards.
* Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
* Oversee activities directly related to making products or providing services.
MELIA HOTELS, VARADERO, MATANZAS, Cuba
Position: DIRECTOR GENERAL SOL SIRENAS CORAL (January 2007 - January 2008)
* Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
* Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
OCEAN HOTELS, BAVARO, ALTAGRACIA, Dominican Republic
Position: PRE OPENING MANAGER (October 2005 - February 2006)
* Conduct workshops and demonstrate the use of job listings to assist applicants with skill building.
* Inform applicants of job openings and details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities.
* Select qualified applicants or refer them to employers, according to organization policy.
* Interview job applicants to match their qualifications with employers' needs, recording and evaluating applicant experience, education, training, and skills.
PLAYA BLANCA RESORT, FARALLON, COCLE, Panama
Position: GENERAL MANAGER (May 2004 - April 2005)
* Conduct classes to teach procedures to staff.
* Oversee construction and renovation projects to improve efficiency and to ensure that facilities meet environmental, health, and security standards, and comply with government regulations.
* Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
* Plan and direct activities such as sales promotions, coordinating with other department heads as required.
* Participate in architectural and engineering planning and design, including space and installation management.
GRAN CARIBE REAL RESORT & SPA, CANCUN, QUINTANA ROO
Position: GENERAL MANAGER (December 1999 - December 2004)
* Best Hotel in Mexico 2002 TripAdvisor. Excellent guests comments. ISO 9001, Cristal procedures.
* Design sets, lighting, costumes, and other artistic elements of productions, in collaboration with cast members. Superb Sports and Entertainment Team.
REEF CLUB EMBARCADERO,PUERTO VALLARTA,JALISCO
Position: GENERAL MANAGER (November 1998 - October 1999)
* Recommend locations for new facilities or oversee the remodeling of current facilities.
* Overall savings of 30% compared to Budget.
* Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
* Creation of exceptional live shows from the Sports and Entertainment Department
AMHSA HOTELS, SANTO DOMINGO, DISTRITO NACIONAL, Dominican Republic
Position: DIRECTOR OF OPERATIONS (January 1989 - March 1998)
* Prepare and review operational reports and schedules to ensure accuracy and efficiency.
* Set up cost monitoring and reporting systems and procedures.
* Plan, administer and control budgets for contracts, equipment and supplies.
* Development of General Managers
* Prepare estimates used by management for purposes such as planning, organizing, and scheduling work.
SHERATON, KRYSTAL, HOLIDAY INN VARIOUS MEXICO, PANAMA, DOMINICAN REPUBLIC, PUERTO RICO
Position: GENERAL MANAGER, EXECUTIVE ASSISTANT MANAGER, ROOMMS MANAGER (May 1972 - September 1988).
Skills and Specializations
Word, Excel, Power-Point, Internet, Mail (Intermediate) 9 to 10 Years - Always with open mind to new technologies
Interviewer (Advanced) More than 10 Years - Learned through experience and reading about the subject.
Motivator (Expert) More than 10 Years - This skill is essential for success in any organization through team-work.
Education
________________________________________
Associate Degree - Universidad Ibero Americana (Mexico City, DF)
I studied Industrial Relations for 3 years. Did not gradúate.
Certifications and Diplomas
________________________________________
Designing Effective Organizations through Change Management - Cornell, Holiday (1997)
Excellent course, teaches how to implement changes in any organization with the different departments cooperating.
Foodservice Facilities: Development and Design - Cornell University (1996)
Learned how to design kitchens, bars, restaurants and technical aspects to consider. Useful material in hotel operation.
Hotel Planning and Design - Cornell University (1995)
Visited Ottawa, Canada, and had a meeting with the Mayor, Developer and Arquitect concerning a real project they had.
We were divided by groups and our project obtained the first place.
Managing Service Quality: Design and Control - Cornell University (1994)
Quality is considered as the key to successful operations. We learned how to implemented and continually improve it.
Rooms Merchandising - Sheraton Corporation (1984)
Course was taken in their Central Reservation Office in Austin. Learned how to utilize more efficiently their reservation system.
Management and Operation - Holiday Inn University (1980)
At this stage in my career I was getting ready for a promotion for General Manager. This course taught diverse topics concerning the Manager s role in the hotel.
Business Planning - Holiday Inn University (1979)
A great course outlining all the stages before opening a hotel. Location, competition, market positioning, forecasting, pricing. Strategies.
Training the Trainer - Holiday Inn University (1979)
Learned how to effectively conduct training sessions. Was very useful in developing great collaborators.
Q & A
________________________________________
Describe the job you have held in the past that was most gratifying.
Managing the Gran Caribe Real Resort & Spa in Cancun.
This hotel was named "Best in the Web in 2002" in all Mexico.
We consistently delivered the quality, comfort and entertainment to our guests. It ran at a 92% level of occupancy, year-round.
The executive staff was superb.
Describe your ability to solve problems in the workplace.
Participatory style has worked well for me, only when you have compromise of each member of the Executive Staff. I make them feel part of the solution, not part of the problem.
In the end, I am a quick, but well thought decision maker.
I analyze and decide.
How can you help our company be more profitable?
1. By performing energy audits. (Effective use of water, gas, diesel, electricity). Enforcing internal controls.
2. Training and motivating the staff. Applying quality techniques as The 5 S s. (It enforces quality by diminishing waste). ISO 9001 Certification. Create strong employee morale.
3. Carefully study all accounts of your Budget to see if we can save some expenses. Also, making sure Marketing Plan is realistic.
4. Leading with example the core values of any organization: respect, punctuality, ethics, honesty, discipline.
Professional References
Francisco Mora, Hotel Marcella General Manager
+52-443-***-**** fybmvw@r.postjobfree.com
Francisco Camps, Sol Melia Hotels Director of Operations
+53-7-204-0910 fybmvw@r.postjobfree.com
Enrique Zarate, Gran Caribe Real Resort & Spa BD Real Hotels Director of Operations
+52 1-998-***-**** fybmvw@r.postjobfree.com
Nestor Ospina, Interclubs Leisure Group President
+52.984-***-**** fybmvw@r.postjobfree.com
Thierry Eck, Panama International Hotel School Director
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