Customer Service Representative
Resume:
Randal Reid
*** ********* ********, **** **** Loganville, GA 30052 Cell: 340-***-**** Home 340-***-****
**********@*****.***
OBJECTIVE
To obtain a position where I can maximize as well as utilize my customer service skills, experience, and successful track record in a professional and dynamic setting in the customer service field.
WORK EXPERIENCE
February 2012- October 2012 Divi Carina Bay Beach Resort St. Croix, VI
Night Auditor/Customer Representative
Audited and reconciled all Front desk and Food & Beverage cashier’s work
Processed all credit card transaction and prepared all daily reports for hotel manager
Checked guest in and out as needed
Ensured overall guest satisfaction
Answered and assisted in any complaints made by guest
May 2008- May 2009 Central Florida Press Orlando, FL Stacker
Stacked finished product on a skid
Ensured proper functioning of machinery and efficiency of printing of finished product
August 2005- March 2008 Plantation Conference Center Plantation, FL
Night Auditor/Customer Service Representative
Balanced end of day reports for all major credit cards and cash revenue
Made reservations, checked clients in and out of the facility
Answering all questions when necessary and provided excellent customer service
April 2003- January 2005 Ames Uniform Ft. Lauderdale, FL
Customer Service Representative
Completed phone orders
Attended to walk-ins and exchanging uniform orders at customer’s request
February 2000- March 2003 First Data Coral Springs, FL
Customer Service Representative
Resolved merchants billing for all major credit cards
Programmed and reprogrammed merchant credit card machines
EDUCATION
January 1991- June 1991 P.T.C. Career Institute Newark, New Jersey
Computer Office Specialist Degree
January 1990- January 1991 Computer Processing Institute Paramus, New Jersey
Computer Technician
September 1981-June 1985 Johnathan Grant High School Spanish Town, Jamaica
High School Diploma
REFERENCES
Will be furnished upon request
Contact this candidate