Susan Johnson

**** *. **** **.

Yuma AZ *****

928-***-****

OBJECTIVE:

Seeking a position where my extensive customer service

experience will be further developed and utilized.

EXPERIENCE:

NCO Customer Mgmt. Yuma AZ

2009-2010

* Providing technical support for T-Mobile.

* Providing exceptional customer service through one-call resolution

as well as conern for the customer's issues.

* Able to ask probing questions to ensure all problematic matters

are resolved for customers.

Barneys Convenience Store

2008-2009

* Maintain a positive and professional customer-service oriented

attitude.

* Maintain standards for the store's appearance

* Balanced cash drawers and store's daily register.

* Ensure full compliance to store's loss prevention policies.

Pizza Hut of Arizona

Assistant Manager

1998-2008

* Directed full front-of-house staff to deliver and maintain remarkable

customer service to guarantee satisfaction of customers.

* Emphasis on inventory control and business developement.

* Managed 20+ shift associates including servers, drivers, and cooks.

* Trained service staff to enhace customer service and increase profit