JOANNA CHILES-ROBINSON

SUMMARY OF QUALIFICATIONS

Results-driven and goal-oriented professional with

exceptional case management, counseling and

administrative support experience acquired from

serving in several related roles in community and

social service environments. Offering excellent

interpersonal and communication skills with the

innate ability to relate to diverse individuals.

Core competencies include:

* Case Management & Documentation

* Addiction Counseling/Assessments

* Mental Health Adults/Adolescents

* Job Placement/Coaching

* Crisis Intervention

* Daily Living Skills Instruction

* Behavior Modification

* Youth Mentoring

* Treatment Plan Development

* Federal & Military Employee Relations

CAREER EXPERIENCE

Social Services/Management/Healthcare/Communication

Salvation Army/Homeless Services Department:

* Effectively managed a 24-hour homeless service unit.

Implemented unit’s first group addiction counseling,

which enabled consumers to receive counseling

directly on campus.

* Performed individual counseling, job and housing

placements for 10-12 people, assisted with GED studies,

reunited parents with children and assisted clients

with filing for social services. Trained and

supervised intake coordination staff.

Kansas State Hospital/Mental Health Facility:

* Served as Mental Health Technician/Team Unit Leader.

Trained personnel to manage aggressive mentally

challenged adults and youths. Supervised personnel

to ensure efficiency with MRDD Adults/Children.

* Promoted to Team Unit Supervisor after six months.

Assisted Social Services Department with documentation

screening. Placed up to 30 adolescents per family

and created crisis intervention team.

* Trained co-workers on implementing behavior management

techniques when assisting SED, SPMI and MRDD

Adults/Children.

Cowley County Kansas Developmental Services:

* Served as House Manager and oversaw all residential

services for adults with MRDD, SPMI, substance abuse

and criminal backgrounds. Managed 15 personnel, trained

and recruited staff, implemented alternative intervention

plans and led a highly effective behavioral management

course.

* Documented and maintained detailed employee records at

Cowley County Kansas Developmental Services and Kansas

State Hospital; included reports on behavior, daily

living skills and educational training at youth

detention unit at Kansas State Hospital.

Additional Healthcare Experience

Metropolitan Nursing Agency:

* Assisted an average of 10 physicians with direct

patient care, medical records and billing for up to

50 patients. Prepped for exams, provided thorough

consultations and counseled patients on prescriptions.

EMPLOYMENT HISTORY

The Center for Children/Young Adults, Marietta, GA

2008 – 2008 Residential Advisor

Atlanta Job Corp, Atlanta, GA

2007 – Present Volunteer

Salvation Army Homeless Services Department, Wichita, KS

2005 – 2006 Substance Abuse Counselor

Liberty JST Inc., Wichita, KS

2004 – 2005 Residential Counselor

Hospice Care of Kansas, Wichita, KS

2004 – 2004 Medical Records Clerk/CNA

Metropolitan Nursing Agency/Nurse Finders, Olathe, KS

1999 - 2003 CNA/Medical Records/Scheduler/Front Office

Cowley County Developmental Services, Arkansas City, KS

1993 – 1994 House Manager

Kansas State Hospital, Winfield, KS

1992 – 1994

Mental Health Technician/Team Unit Supervisor

EDUCATION

Bachelor of Liberal Arts; concentration in Psychology

2003

University of Missouri- Kansas City

COMPUTER SKILLS

Proficient in Microsoft Word, Excel, Access,

PowerPoint, Outlook; Java Script, HTML

PROFESSIONAL TRAINING & DEVELOPMENT

Completed on the job training in the following:

* Addiction Counseling

* Behavioral Management

* Stress Anger Management

* Psychological Management

* MAT: Managing Aggressive People

* HIPPA

* Social Services Documentation and Procedures

* SED: Severely Emotionally Disturbed

* SPMI: Severely Persistent Mental Illness

AFFILIATIONS/COMMUNITY SERVICE

* Gamma Phi Delta Sorority

* University of Missouri-Kansas City Alumni Association

Volunteer Work

* Community Outreach at Pilgrim Rest Baptist Church

providing educational training to low income/single

family households, in addition to food and transportation

to disabled adults in Arkansas City, Kansas

* Dress for Success Program in Wichita, Kansas, assisting

disabled and other consumers in finding employment, housing and assist in developing life skills

* Atlanta Job Corp

* Administrative support for former Deputy County Appraiser

of Butler County, Kansas

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