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Customer Service Manager

Location:
United States
Posted:
November 05, 2012

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Resume:

KELIN CHEN

nd

***-** ** ***, ***** Meadows NY **365 718-***-**** fsnj8h@r.postjobfree.com

EDUCATION:

**** – 2012

New York University, New York, NY

Bachelor of Science; Management

**** – 2008

Princeton University, Princeton, NJ

2003 – 2007

Brooklyn Technical High School, Brooklyn, NY

EXPERIENCE:

Sept 2009 – Present

Events Manager New York University, New York, NY

Coordinate and oversee logistics/operations of daily events

Enforce NYU policies and standards for customer safety

Communicate with clients on all types event needs and requests

Prepare daily building reports for supervisors and weekly meetings

June 2011 – Aug 2012

Operations/Customer Service Intern Metropolitan Transportation Authority, NY

Analyzed patterns of incidents charged to Rapid Transit Operations (RTO)

Compiled management reports of On-Time Performance (OTP) data

Completed Track Certification to allow full participation on the field

Sept 2011 – May 2012

Resident Assistant NYU Office of Housing, New York, NY

Assisted with daily emergency coverage, crisis/facilities emergencies for approximately 800 residents

Promoted the development of and adherence to community standards

Created social, diversity, and community programs and a managed personal floor budget.

Sept 2010 – May 2011

Corporate Services Intern New York Stock Exchange, New York, NY

Guided listed companies’ executives by explaining trading floor details

Monitored and responded to listed companies’ feedbacks and inquiries

Scheduled and facilitated opening bell ceremonies for IPO companies

Program Supervisor Chinese–American Planning Council, New York, NY June 2003 – Aug 2010 (Summers)

Supervised and delegated responsibilities to 100+ peer volunteers

Planned and coordinated annual fundraising event that included over 500 participants

Established database and maintained employee profiles and scheduling

Innovated different appreciation activities that resulted in greater satisfaction of student employees

Jan 2010 – May 2010

Global Wealth Management Intern UBS Financial Services, New York, NY

Supported the evaluation and analysis of client portfolios inquiries

Provided clients with equity, fixed income and mutual funds research

Prepared project reports such as asset allocation and monthly performances

Organized office documentation and streamlined administrative processes

HONORS:

Finalist, INTEL® International Science and Engineering Fair (ISEF) May 2007

Finalist, New York City Science and Engineering Fair (NYCSEF) March 2007

LEADERSHIP ACTIVITIES:

2010–2012

Events Coordinator, Asian Cultural Union, New York University

2010–2012

Treasurer, Restaurant Club, New York University

Building Supervisor, Frist Campus Center, Princeton University 2007-2008

OTHER:

Fluent in Chinese; Mandarin and Shanghainese

Experienced with Windows, Mac OS and all Microsoft Office applications



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