Jonathan O`Keeffe

A.C.A.C.N

**** ***** **. *** *********,

Ca. 94117

Cell: 415-***-**** / Email: fs5xvi@r.postjobfree.com

Jonathan O`Keeffe

A.C.A.C.N

**** ***** **. *** *********,

Ca. 94117

Cell: 415-***-**** / Email: fs5xvi@r.postjobfree.com

Nationality: Irish/US Citizen

PROFILE

Experienced technical engineer with 15 years experience in design installation and helpdesk based roles, involving Avaya based equipment incorporating, high profile companies on both sides of the Atlantic, as well as experience running own business.

CAREER TO DATE

Outsource Telecom - San Francisco, Ca

June 11- Ongoing

Contracting in a number of different capacitys including:

* On-site Windows and Mac desktop and video-coferencing support

* Installation of wireless network for Kaiser Permanente.

* Installation of structured cabling systems.

* Documentation of tasks completed.

Helpdesk Engineer- Google Ireland

Google EMEA HQ, Dublin

Nov 07 to March 11

During my time in this role I worked as a contractor on behalf of Calyx and Kaptech

as the main source of support for all internal Google offices in the Emea region.

Key Responsibilities:

* Monitoring voice network of all Emea sites in terms of managing reporting and resolution of voice server alarms and outages.

* Resolving employee queries in relation to using and operating end-user equipment and software applications

* Executing customer request for new CTI applications and hardware.

* Monitoring and resolving internal ticket faults and request queues for all Emea sites.

* Testing and monitoring on-site servers for disaster recovery and/ or forced power outages.

* Working with service providers and carriers Emea wide to resolve circuit outages.

* Knowledge share and documentation of procedures to meet customer requests in a more timely and efficient manner.

* Working with on-site contacts of all Emea sites to ensure equipment inventory meets their ever changing needs.

* Call recording and contact center support.

Helpdesk Engineer/MAC Engineer

Citibank, Dublin

Jun 07 to Nov 07

Key Responsibilities:

* Responsible for daily monitoring of on-site servers.

* Executing helpdesk requests including re-routing users and updating UDP routing tables

* Installing and connecting new equipment when required.

* Documentation of tasks completed.

Helpdesk Engineer/MAC Engineer

Lucent Technologies, Dublin

Dec 05 to Jun 07.

Key Responsibilities:

* On-site management of voice infrastructure.

* Installation of new equipment when necessary.

* Daily back-ups to mobile media and restoration of files when requested.

* Physical moves of hardware internally.

* Monitoring and resolving internal ticket requests.

* Support of contact centre in terms of agent logins and vectoring.

* Working with external vendors for equipment maintenance/faults,

weekly reporting of task/events to management.

Project Manager / Design Installation Engineer

Unified-Tel Data, San Francisco,Ca

March 00- Sept 05

.

Key Responsibilities:

* Design and install on-site system solutions (Avaya)

* Involved in the installation process from sales to customer training

* Managed multiple projects simultaneously

* Managed personnel to bring projects in under budget

* Responsible for maintaining and servicing customer data-base

Installation/ Service Technician

Volt Business Systems, Pleasanton, Ca

June 97-Jan 00

Key Responsibilities:

* Installation of Nortel PBX/ VMail systems

* Installation of Centrex systems

* Dial tone activation and moves

* Maintenance and service of customer data base

CERTIFICATIONS

* Valcom Paging

* Siemons CAT-5 Jonathan O`Keeffe

A.C.A.C.N

1692 Grove St. San Francisco,

Ca. 94117

Cell: 415-***-**** / Email: fs5xvi@r.postjobfree.com

Nationality: Irish/US Citizen

PROFILE

Experienced technical engineer with 15 years experience in design installation and helpdesk based roles, involving Avaya based equipment incorporating, high profile companies on both sides of the Atlantic, as well as experience running own business.

CAREER TO DATE

Outsource Telecom - San Francisco, Ca

June 11- Ongoing

Contracting in a number of different capacitys including:

* On-site Windows and Mac desktop and video-coferencing support

* Installation of wireless network for Kaiser Permanente.

* Installation of structured cabling systems.

* Documentation of tasks completed.

Helpdesk Engineer- Google Ireland

Google EMEA HQ, Dublin

Nov 07 to March 11

During my time in this role I worked as a contractor on behalf of Calyx and Kaptech

as the main source of support for all internal Google offices in the Emea region.

Key Responsibilities:

* Monitoring voice network of all Emea sites in terms of managing reporting and resolution of voice server alarms and outages.

* Resolving employee queries in relation to using and operating end-user equipment and software applications

* Executing customer request for new CTI applications and hardware.

* Monitoring and resolving internal ticket faults and request queues for all Emea sites.

* Testing and monitoring on-site servers for disaster recovery and/ or forced power outages.

* Working with service providers and carriers Emea wide to resolve circuit outages.

* Knowledge share and documentation of procedures to meet customer requests in a more timely and efficient manner.

* Working with on-site contacts of all Emea sites to ensure equipment inventory meets their ever changing needs.

* Call recording and contact center support.

Helpdesk Engineer/MAC Engineer

Citibank, Dublin

Jun 07 to Nov 07

Key Responsibilities:

* Responsible for daily monitoring of on-site servers.

* Executing helpdesk requests including re-routing users and updating UDP routing tables

* Installing and connecting new equipment when required.

* Documentation of tasks completed.

Helpdesk Engineer/MAC Engineer

Lucent Technologies, Dublin

Dec 05 to Jun 07.

Key Responsibilities:

* On-site management of voice infrastructure.

* Installation of new equipment when necessary.

* Daily back-ups to mobile media and restoration of files when requested.

* Physical moves of hardware internally.

* Monitoring and resolving internal ticket requests.

* Support of contact centre in terms of agent logins and vectoring.

* Working with external vendors for equipment maintenance/faults,

weekly reporting of task/events to management.

Project Manager / Design Installation Engineer

Unified-Tel Data, San Francisco,Ca

March 00- Sept 05

.

Key Responsibilities:

* Design and install on-site system solutions (Avaya)

* Involved in the installation process from sales to customer training

* Managed multiple projects simultaneously

* Managed personnel to bring projects in under budget

* Responsible for maintaining and servicing customer data-base

Installation/ Service Technician

Volt Business Systems, Pleasanton, Ca

June 97-Jan 00

Key Responsibilities:

* Installation of Nortel PBX/ VMail systems

* Installation of Centrex systems

* Dial tone activation and moves

* Maintenance and service of customer data base

CERTIFICATIONS

* Valcom Paging

* Siemons CAT-5 Jonathan O`Keeffe

A.C.A.C.N

1692 Grove St. San Francisco,

Ca. 94117

Cell: 415-***-**** / Email: fs5xvi@r.postjobfree.com

Nationality: Irish/US Citizen

PROFILE

Experienced technical engineer with 15 years experience in design installation and helpdesk based roles, involving Avaya based equipment incorporating, high profile companies on both sides of the Atlantic, as well as experience running own business.

CAREER TO DATE

Outsource Telecom - San Francisco, Ca

June 11- Ongoing

Contracting in a number of different capacitys including:

* On-site Windows and Mac desktop and video-coferencing support

* Installation of wireless network for Kaiser Permanente.

* Installation of structured cabling systems.

* Documentation of tasks completed.

Helpdesk Engineer- Google Ireland

Google EMEA HQ, Dublin

Nov 07 to March 11

During my time in this role I worked as a contractor on behalf of Calyx and Kaptech

as the main source of support for all internal Google offices in the Emea region.

Key Responsibilities:

* Monitoring voice network of all Emea sites in terms of managing reporting and resolution of voice server alarms and outages.

* Resolving employee queries in relation to using and operating end-user equipment and software applications

* Executing customer request for new CTI applications and hardware.

* Monitoring and resolving internal ticket faults and request queues for all Emea sites.

* Testing and monitoring on-site servers for disaster recovery and/ or forced power outages.

* Working with service providers and carriers Emea wide to resolve circuit outages.

* Knowledge share and documentation of procedures to meet customer requests in a more timely and efficient manner.

* Working with on-site contacts of all Emea sites to ensure equipment inventory meets their ever changing needs.

* Call recording and contact center support.

Helpdesk Engineer/MAC Engineer

Citibank, Dublin

Jun 07 to Nov 07

Key Responsibilities:

* Responsible for daily monitoring of on-site servers.

* Executing helpdesk requests including re-routing users and updating UDP routing tables

* Installing and connecting new equipment when required.

* Documentation of tasks completed.

Helpdesk Engineer/MAC Engineer

Lucent Technologies, Dublin

Dec 05 to Jun 07.

Key Responsibilities:

* On-site management of voice infrastructure.

* Installation of new equipment when necessary.

* Daily back-ups to mobile media and restoration of files when requested.

* Physical moves of hardware internally.

* Monitoring and resolving internal ticket requests.

* Support of contact centre in terms of agent logins and vectoring.

* Working with external vendors for equipment maintenance/faults,

weekly reporting of task/events to management.

Project Manager / Design Installation Engineer

Unified-Tel Data, San Francisco,Ca

March 00- Sept 05

.

Key Responsibilities:

* Design and install on-site system solutions (Avaya)

* Involved in the installation process from sales to customer training

* Managed multiple projects simultaneously

* Managed personnel to bring projects in under budget

* Responsible for maintaining and servicing customer data-base

Installation/ Service Technician

Volt Business Systems, Pleasanton, Ca

June 97-Jan 00

Key Responsibilities:

* Installation of Nortel PBX/ VMail systems

* Installation of Centrex systems

* Dial tone activation and moves

* Maintenance and service of customer data base

CERTIFICATIONS

* Valcom Paging

* Siemons CAT-5

Contact this candidate