Resume Text:
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GREGORY P. CRUTCHFIELD
*** *** **.
New York, NY 10001
frh639@r.postjobfree.com
347-***-****
Imminent Career Goal
Looking for an exceptional opportunity(within New York City’s Five Boroughs). Completed and trained in Unix Administration as well as Cisco Network Engineering courses. As you will read ,I have the equivalent industry experience within Operations ,Helpdesk , Desktop areas. I am assertive to drive issues through to resolution while maintaining professionalism. I would like to move into one of the following positions. Junior-level(Unix Systems Administration/Specialist or Cisco Network Administration/Specialist).
I do have what it takes to perform the duties(speedy learner ,excellent worker and also I excel at complicated trouble-shooting). When it comes to computer trouble-shooting I am both preemptive and reactive. With my experience ,high energy and quick learning style it will enable me to hit the ground running and size up problems rapidly.
Looking to work in an environment that requires board experience ,adaptability ,quick learning and excellent problem solving skills.
Particular facets of interest : Systems Administration – systems security ,performance tuning ,large scale automation. Network Administration – device configuration ,device modification and system security.
I am confident I would be a great addition to your team.
With that said I would like to request an in person interview.
Professional Summary
In the interest of exploring opportunities with your company, the goal is to continue working as an Information Systems Professional. Within the last eleven years I have work as contractor. Season IT professional with 30 years of expertise. In greater detail I have 10 years as a Network Operations Specialist , 10 ten years as a Helpdesk Specialist and also 10 ten years as a Desktop Technical Specialist.
CERTIFICATIONS
Compu21 – Flushing ,NY 11354 ,HP-Unix Systems Administration; CCNA; Oracle DBA
Computer Career Institute at Johns Hopkins University , A + ; Network +
EDUCATION
• University of the District of Columbia, Major: Computer Information Systems : Bachelor of Science Information Technology
PROFESSIONAL EXPERIENCE
Wolters Kluwer Corporate Legal Services ,New York NY 10011 Jan 2005 to Sep 2011
Contract Position
111 Eighth Avenue
Manager – Aquilino Scango -212.***.****
Network / Systems Specialist
• Provided quality technical support for both internal and external customers,
troubleshooting complex system faults ,and supervised or correct failures.
• I am an employee which is obsessed with uptime and high performance.
• Participated in the installation and operation of hardware, software and control elements of the network; and assisted with the systems programming, operations and maintenance staff connected to computing facilities on hardware and software interface matters.
• Reviewed and documented existing network hardware, software, protocol elements and procedures for possible improvement and recommended new or revised elements or procedures.
• Researched specific questions relative to network connectivity and reliability information from management, programming, operations, maintenance and systems programming personnel.
• Monitored system, reported incidents, as well as making sure all documented policies and procedures have been enforced regularly.(TSM ,TIVOLI ,REMEDY ,OUTLOOK).
• Experienced with SAN/Data Domain ,SSL VPN,Cisco VPN,Juniper SSL and Radius.
• Experienced with HP Openview (NNM & Operations).
• Extremely responsible for network site reliability.
• Fundamental understanding of network/application protocol operation Async, BiSync, SDLC, Frame Relay, and definition within the OSI model including IP, TCP, UDP, SNMP, ICMP, and SNA/SDLC.
Desktop/Workstation Support Environment
• Imaging utilities using Ghost, troubleshooting Dell Machines ,Win XP and Hp Printers.
• Experienced installing software, patches, updates on Desktops, Laptops, Servers.
• Experienced troubleshooting basic network, software, printing problems.
AFBA - The 5 Star Association, Alexandria, VA Jan 2000 – Dec 2004
Contract Position
909 N. Washington St
Manager - William Alt - 800.***.**** x2416
Network / Systems Specialist
• Provided quality technical support for both internal and external customers,
troubleshooting complex system faults ,and supervised or correct failures.
• I have extensive computer industry experience and knowledge.
• Participated in the installation and operation of hardware, software and control elements of the network; and assisted with the systems programming, operations and maintenance staff connected to computing facilities on hardware and software interface matters.
• Reviewed and documented existing network hardware, software, protocol elements and procedures for possible improvement and recommended new or revised elements or procedures.
• Researched specific questions relative to network connectivity and reliability information from management, programming, operations, maintenance and systems programming personnel.
• Monitored system, reported incidents, as well as making sure all documented policies and procedures have been enforced regularly.(TSM ,TIVOLI ,REMEDY ,OUTLOOK).
• Experienced with SAN/Data Domain ,SSL VPN,Cisco VPN,Juniper SSL and Radius.
• I focus high attention to detail and very deadline oriented.
• Fundamental understanding of network/application protocol operation Async, BiSync, SDLC, Frame Relay, and definition within the OSI model including IP, TCP, UDP, SNMP, ICMP, and SNA/SDLC.
Desktop/Workstation Support Environment
• Imaging utilities using Ghost, troubleshooting Dell Machines ,Win XP and Hp Printers.
• Experienced installing software, patches, updates on Desktops, Laptops, Servers.
• Experienced troubleshooting basic network, software, printing problems.
FIRST DATA MERCHANT CORPORATION, Baltimore MD Jan 1999 - Dec 1999
Contract Position
11311 McCormick Rd 3rd floor
Supervisor: Roland Carrington – 410.***.****
Network / Systems Specialist
• Participated in the installation and operation of hardware, software and control elements of the network; and assisted with the systems programming, operations and maintenance staff connected to computing facilities on hardware and software interface matters.
• I posses excellent analytical and communication skills.
• Reviewed and documented existing network hardware, software, protocol elements and procedures for possible improvement and recommended new or revised elements or procedures.
• Researched specific questions relative to network connectivity and reliability information from management, programming, operations, maintenance and systems programming personnel.
• Monitored system, reported incidents, as well as making sure all documented policies and procedures have been enforced regularly.(TSM ,TIVOLI ,REMEDY ,OUTLOOK).
• Experienced with SAN/Data Domain ,SSL VPN,Cisco VPN,Juniper SSL and Radius.
• Fundamental understanding of network/application protocol operation Async, BiSync, SDLC, Frame Relay, and definition within the OSI model including IP, TCP, UDP, SNMP, ICMP, and SNA/SDLC.
• I posses the ability to get everyone on the same page effectively and quickly.
• Provided quality technical support for both internal and external customers,
troubleshooting complex system faults ,and supervised or correct failures.
SPRINT PCS, Baltimore MD Jan 1997– Dec 1998
Contract Position
6901 Rockledge Drive
Supervisor: Eugene Brown - 717.***.****
Network Operations - Classified as a Network Operation Center Specialist
Task included: Monitored and resolved tier 2 Local Area Network problems. Performed test and evaluations on network systems. Installed operating systems on servers. Proficient in TCP/IP & LAN/WAN infrastructure. I also have the ability to design and support of both LAN and WAN environments, run backups, configure servers, install client and server software. I have software installation, configuration and troubleshooting skills. Provided maintenance on workstations and servers (Windows NT, 2000 ). Work with and can maintain Storage Tec Silos. Enthusiastic creative problem solver. Great customer service skills & good interpersonal skills. Project management & software development experience with the ability to participate in and facilitate IS process improvement. The ability to create and maintain standards for Quality Assurance. Process development includes the following: ability to write clear, concise processes and standards, reviewed documents and processes, with the ability to focus on objectives as well as scrutinize the details. Experienced configuring HPOV, UNIX, OVO, and Remedy Helpdesk experience. UNIX shell scripting, general system and network troubleshooting, telecommunications support.
systems – Red Hat Linux 5.2 , Unix(Solaris/Linux),Novell 4.X,5.x client server ,. 5 years of Remedy software(helpdesk) Windows 95/98/XP/2000/NT/98/95.
DEPARTMENT OF HUMAN RESOURCES, Baltimore MD Jan 1994 - Dec 1996
Contract Position
311 W. Saratoga St. - 410.***.****
Manager - Melvin Dorsey
Computer Installation/ Network Cabling - Technical Analyst
Tasks included: Provided user training in use of PC software.(DOS/WINDOWS 3.11/WINDOWS 95 environment)
Assisted with the loading of application software primary single user operating systems. Responsible for maintenance ,diagnostics and PC troubleshooting as well as recommending enhancements.
Evaluated ,implemented ,maintained micro-computer hardware/software. Performed site surveys to determine(man hours ,materials ,supplies ,cable floor plans) in a LAN/WAN based environment. Utilized EIA/TIA cabling standards to install CAT. 5 twisted-pair cable
WORKER'S COMPENSATIONS COMMISSION, Baltimore MD Jan 1993 - Dec 1993
Contract Position
7 N. Liberty St. - 1.800.***.****
Manager – John Grap
Computer Operations/ Helpdesk - Operations Analyst
Tasked included: Maintained software and hardware in a FILENET/UNIX LAN based networking environment. Performed daily server backups. Provided network and application support to all company personnel. Provided problem analysis and on going user support. Responded to and resolved helpdesk calls from users of the GATEWAY 2000(PCS) in a windows based environment. Coordinated all service calls between computer system vendors and user community.
MCI TELECOMMUNICATION, Arlington, VA Jan 1989 - Dec 1992
1200 S. HAYES St - 703.***.****
Manager – Albert George
Data Security Administration/ Computer Programming - Technical Specialist
Tasks included: Coordinated and controlled system security access for over 6500 users across five data centers using IBM software package RACF. Experienced in PC maintenance and administration. Designed ,developed ,tested ,implemented and maintained structured programs using JCL,SYNCORT OS and EASYTRIEVE PLUS(flat files). Provided system documentation as well as system analysis.
CRESTAR FINANCIAL CORPORATION Alexandria, VA Jan 1983 - Dec 1988
515 King St., - 703.***.****
Manager – Julia Stone
Production Control - JCL Technician
Tasks included: Scheduled the execution of JCL production jobs under UCC7/CA-7, and identified errors,
resolved processing errors and restarted jobs. Maintained a multi-purposed ,multi-tasking IBM computer system. Controlled input and output. Responsible for system backup ,print and tape jobs. Monitored jobs running and resolved connectivity issues with remote users.
Department of Justice Rockville ,MD Jan 1979 – Dec 1982
1151-D Seven Locks RD. - main switchboard 202-***-****
Manager - Melvin Wiggins
Justice Data Management Service - Computer Operator
Managed the operation of computer hardware system. Monitored and operated equipment on large-scale computer systems. Reconfigured equipment, identified and resolved equipment malfunctions and failures and monitored system performance. In addition, monitor job distribution and resource allocation to link with internal systems. Prepared and maintained problem logs and served as resource to answer questions or troubleshoot problems for staff.
KEYWORD SCAN
DHCP ,RIP, EIGRP,IGRP,SLA,EMC,IONIX,NETQOS,VMWARE,CLUSTERING,SAN,NAS,BLADE CENTER(IBM) ,KICKSTART,JUMPSTART,NFS,LOW LATENCY,HIGH FREQUENCY,PERFORMANCE TUNING,SECURITY TESTING,LOAD BALANCING,NETWORKING LAN/WAN,LINUX,UNIX,TCP/IP,CISCO ROUTERS AND SWITCHES,UNIX SHELL SCRIPTING,PERL,APACHE WEB SERVER,C/C++,SQL,SYSBASE,ORACLE,HTTP/HTTPS/SSL,SSH/OPENSSH,IP ROUTING PROTOCOL
SNMP,VPN,RADIUS,OSPF,BGP, firewalls, and server virtualization,PC skills ,M/S Office ,NetExpert(VSM) ,Xpercom/Xng ,Network Directive,Fault Group ,HP Openview (NNM & Operations),
Big Brother ,Netcool ,HPOV Service Desk
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