Naomi Behar-Perez

*** *********** ****

Cherry Hill, NJ 08003

856-***-****

Professional Summary:

Accomplished, experienced professional offering strong organizational, administrative, and communication skills.

Customer Oriented and Professional Qualifications:

• Years of customer service and sales

• Proficient in Microsoft Office: Word, Excel, Access, and PowerPoint

• Able to multi-task, be proactive and strong ability to attention to detail

• Thrives in a team work atmosphere as well as working individually and independently.

Employment History:

Gil Travel- Philadelphia, PA Special Project Manager 2004-2011

• Provided customer sales and service for pre-packaged tours as well as private customized tours to Israel, Jordan, Egypt and Eastern Europe.

• Managed group air sales packages for non-profit organizations

• Responsible for charters for various affinity groups.

Continental Airlines- Tel Aviv, Israel Inside Sales/Customer Care 1999-2004

• Assisted travel agents in sales and handled customer service requests for both English and Hebrew speaking customers

• Proactive in creating resolutions to customer disputes.

• Was responsible for being the airline’s representative at the Israeli small claims court.

British Airways- Tel Aviv, Israel Marketing assistant 1997-1999

• Arranged promotions to travel agents, VIP passengers, frequent flyer club assistance, to the general public.

Kenes Tours- Tel Aviv, Israel Manager of Tour Department 1995-1996

• Arranged tours and hotel logistics for Americans/Canadian visiting Israel.

• Lead trainer/mentor for new employees.

Gil Tours and Travel- Northeast Philadelphia Travel Agency Manager 1981-1995

• Office manager responsibilities included the hiring of employees, managing a staff of 15, and acting as Human Resource Manager, Accounting Manager, and Sales Manager.

• Implemented various airlines computer systems and trained new hires.

Education: Secondary education with a minor in History, Temple University. 1975-79

Activities:

The Yellow Ribbon Club www.yellowribbonclub.org Volunteer 2010 – Present

• A lead organizer for U.S. Troop Supply collection drives.

• Help coordinate surprise, welcome home “rock star fashion” celebrations for returning local veterans.