Customer Manager
Resume:
DeVeau J Moffitt
PENSACOLA, FL 32504
PHONE: 850-***-****
************@*****.***
Objective
To provide your company with a hardworking, time managed, employee; with the desire to succeed in a position in the information technology field, with an emphasis on technical support, analysis, networking, and installation of your company’s or customer’s technical needs;
Ability Summary
Personal skills
• Strong sense of ownership and drive; ability to efficiently manage the timely completion of tasks required to complete a project/enhancement across multiple teams
• Excellent communication skills; ability to communicate effectively with both technical (development and QA) and non-technical (business partner) team members
• Ability to learn new skills quickly
• Commitment to do whatever it takes to make sure systems meet or exceed customer’s expectations
• Ability to adapt to rapid changes in direction and strategy
• Ability to build strong relationships with internal and external teams
Technical Skills
• Standard desktop support, including Commercial application questions (i.e. MS Office, email programs, browsers, etc.)
• Intermediate experience in supporting desktop and laptop computers. (PC’s and Apple products.)
• Expert knowledge of Office 2003, and 2007 versions.
• In-Depth working knowledge of TCP/IP and Internet connectivity
• Wireless and Broadband troubleshooting
• Experience in client based firewall configurations and troubleshooting (Symantec, MacAfee, etc.).
• Ability to perform password resets, given appropriate access to internal software tools
• Ability to walk users through troubleshooting steps for in-house proprietary programs and applications used at Customer.
• Virus/ Spyware scanning, removal and related activities
• Experience in troubleshooting multiple web browsers and web-based applications, connectivity issues, plug-ins, pop-up blockers, security settings, etc.
• Experience with troubleshooting local and networked printers.
Employment History
Tier 2 Technical Support Specialist Date:09/2010 – 09/2011
Clearwire LLC /
Teletech Corporation 5520 Industrial Blvd
Milton, FL, 32583 William Downs 1-800-***-**** or fax 1-866-***-****
Wage: $14.09\hr.
40hr\ week
• Resolve escalated issues for technical/account issues from inbound calls from co-workers, market representatives, and customers to resolve.
• Proficient in researching and analyzing Metropolitan Area Network status to determine market issues.
• Promptly contact customers to advise them of the resolution.
• Identify trends and the root cause of customer issues in order to create a proactive long term resolution.
• Design offers to save customers that align with company revenue models, and cancellation policies.
• Provide advance troubleshooting of wireless broadband, IP services, PC's, wireless routers, wireless modems, email, web services and miscellaneous personal computer software and peripheral devices.
• Document customer requests, resolutions to customer issues, and negotiations with Customers in a clear and concise fashion.
• Contribute to the design and implementation of efficiencies in processing customer requests, reporting issues to market offices, and resolving customer account issues.
• Discuss rate plans and offer additional services to meet customers’ business needs.
• Follow through on customer arrangements to ensure customer satisfaction is achieved on every touch point.
• Activate and discuss rate plans, service options, and equipment pricing for Clear Professional Voice.
• Maintain a positive, problem-solving approach and a spirit of cooperation in a team environment.
• Cancellation of customer services and accounts.
• Other duties as assigned.
Computer Technician Date: 10/2007 – 05/2009
University of West Florida 11000 University Pkwy
Pensacola, FL, 32506 Robert Lewis
Wage: $7.35\hr. 15hr\week
• Provide advance troubleshooting and installation of wireless broadband, IP services, PC's, wireless routers, wireless modems, email, web services and miscellaneous personal computer software and peripheral devices.
Retail Manager Date: 10/2007 – 05/2009
Sports Authority 353 Commons Dr.
Destin, FL Robert Connley
Wage: $11.00\hr. 36hr\week
• Prioritizes and executes daily and weekly tasks (e.g. Price Changes, MOS, Special Orders, merchandising needs payroll adjustments, processing of shipment, transfers, and proper claims process)
• Supports Loss Prevention practices and completes operational assessments to protect company assets
• Maintains the store’s organization, appearance, and cleanliness
• Uses available resources to assist in executing tasks/directives
• Ensures safe work environment, including OSHA compliance
• Fosters a client-focused team environment by driving volume and anticipating clients' needs
• Actively manages associates’ client service skills by providing informal and formal feedback
• Assists in the recruitment, selection, and hiring of diverse talent
Education
University of West Florida Graduated 05/2009
Baccalaureate Major: Information Technology:
Computer Specializations GPA 2.5
Honors & Volunteer
• Phi Beta Sigma Fraternity Inc.
o Treasurer and Parliamentarian
• Appetite-For-Life
• Relay-For-Life
Contact this candidate