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Human Resources Customer Service

Location:
Lewisville, TX, 75067
Salary:
$70,000 -$90,000
Posted:
May 17, 2011

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Resume:

Loretta Braun, SPHR

(H) 972-***-****

http://www.linkedin.com/pub/loretta-braun/27/585/371 (C) 214-***-****

HUMAN RESOURCES PROFESSIONAL

Results driven Human Resources Professional with progressive experience in supporting diverse business units. Strong communicator and problem solver who utilizes relationship management skills to establish long term employee, management and executive partnerships. Hands on, dedicated, and ethical professional with strong expertise in the following areas:

• Employee Relations • Compensation and Benefits

• Multi-site Management • OnBoarding and Orientation

• Legal Compliance/ Government Reporting

• Recruitment /Hiring and Termination

• Generalist

• Leave Management

• Talent and Succession Planning • Employee training

• Conflict Resolution/ Investigations

• Policy and Procedure Administration

• Performance Management

Software

• Microsoft Office Suite

• HR PeopleSoft • Outlook

• Kronos

KEY ACCOMPLISHMENTS

• Led the transition of 1,400 acquired employees to Time Warner Cable policy and procedure.

• Managed the integration of two separate divisions into one division, as well as integrating into a single Region within the state, providing a distinctly improved operating culture.

PROFESSIONAL EXPERIENCE

TIME WARNER CABLE, 2000 – 2010

Director of Human Resources, North Texas Division – Irving, TX (8/2006 – 12/2010)

Led a team of 14 Human Resource professionals serving 2,200 Dallas area employees. Managed all areas including staffing, retention, employee relations, compensation, benefits, performance management, federal/state compliance, etc.

• Realigned existing HR staff to provide optimum support. Assessed talent and determined best placement.

• Achieved a regionalized policy by successfully combining two separate cultures into one. Implemented and maintained newly regionalized policies for Texas region.

• Built and fostered key relationships throughout new areas generating confidence in new initiatives.

• Developed local HR policies and procedures, trained and implemented Corporate policies

• Utilized strong knowledge of all employment laws (FLSA,ADA,FMLA,USERRA,COBRA)

• Managed annual performance evaluation processes and merit increase parameters

• Provided Human Resources expertise for employee relations interactions, including hiring, termination, promotions and disciplinary processes

• Implemented strategies for growth and development of the group

Director of Human Resources, Southwest Division –Flower Mound, TX (12/2000 – 8/2006)

Led a team of 15 Human Resources professionals serving 1,200 employees across multiple sites in the state of Texas. Managed all areas including staffing, retention, employee relations, compensation, safety and security, benefits, performance management, federal/state compliance, etc.

• Established a centralized HR division office for Southwest Division. Appointed the central point of contact for all HR matters for multiple sites across the state providing and maintaining consistent support and direction.

• Introduced and established an HRIS system across multiple locations across the state which provided a consistent and robust tool for improved metrics and analysis.

Golden Stream Quality Foods – Fishers, IN 1985 - 1999

Director of Operations

Established, implemented and maintained a working, functional Human Resources Department for a Bulk Foods manufacturing facility.

• Developed and implemented the initial and on-going human resources management program. Built from scratch all human resources functions through close interaction with existing management resulting in drastic improvement in recruiting, retention, and overall productivity.

• Directed activities of Customer Service, Payroll, Accounting, Warehouse, Shipping/Receiving and Sales Administrative departments

• Provided employee relations assistance through problem resolution, interpretation of human resources policies for management, and employee counseling. Reviewed and evaluated disciplinary actions to include written warnings, suspensions and terminations, to ensure consistent application of company policies, contract agreement, federal and state laws.

• Recruited, interviewed and referred qualified applicants to managers for employment selection

• Administered benefit programs. Developed new programs and activities for improved employee morale.

• Managed the exempt and non-exempt compensation programs. Developed and revised as necessary salary structures and job descriptions.

• Developed performance evaluation and career development process, including merit increase processes.

PROFESSIONAL DEVELOPMENT

Essentials of Management

Senior Professional in Human Resources (SPHR) certification

Bachelor Degree equivalent experience



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