Project Manager Customer Service
Resume:
JAMES E. GOINES
Memphis TN *****
********@*********.***
Summary:
• General Manager / Industrial Engineer with more than 30 years industrial and operational labor, financial, product, and inventory management and maintenance experience
• Management experience at high volume healthcare, hospitality and processing facilities including oversight of $8 million P&L, staff including management / maintenance / drivers, multiple locations, 129 union employees, 70,000 sf, and $1 million capital expenditure
• Increased revenue over $1 million, decreased accounts receivables, improved customer satisfaction, fill and delivery rates, increased and stabilized customer base, reduced overall operating expenses
• Hands-on with JIT manufacturing, GMP / FDA / JCO and sterilization kitting packaging and material handling, ERP / MRP / BOM, distribution, warehouse and logistics analysis, maintenance, safety / OSHA / HLAC, continuous process and quality improvement, statistical analysis, capital expenditure project manager, returned goods management
• Increased capacity, reduced repairs, created lean work environments by reducing cost and change-over; eliminated downtime, WIP, and waste
• Applied engineering principles, theory, and calculations; performed time studies, 5S and Value Stream mapping, capability and capacity analyses and created process flowcharts
• Established strategic plans, methods, routings and processes; continuous production and machine improvements to increase throughput efficiencies; redesigned plant layouts and relocations
• Planned daily labor assignments and equipment, facility, and material utilization
• Provided technical leadership, administration, coaching mentoring, and training
Education / Certification / Training
• BS in Industrial Engineering; University of Tennessee , Knoxville TN ; 1980
• TN Real Estate License, 1984
• SME Ergonomic Specialist Training, 1986
• TN Insurance License, 1986
• AMA Supervisor Training, 1987
• DOD Army Depot Brownfield Remediation Specialist, 1990
• Zenger Miller Certified Facilitator Specialist, 1994
• TN Certified Dry Cleaner, 2003
• FMLA and Wage Training 2012
Awards:
• President, Industrial Engineering Society, Memphis Chapter 1983/87
Experience:
Crothall Laundry Services, Memphis TN APR 2011 – APR 2012
General / Operations Manager
• Responsible for $8 million P&L, processing, production, shipping, maintenance, safety / OSHA / JCO / HLAC, accounts receivables, $1 million new business generation
• Planned, organized, directed, coordinated, supervised day-to-day operations, functions and activities, and assigned tasks and delegated responsibility to resolved operational problems
• Established and implemented departmental procedures to meet KPI goals and objectives
• Managed 6 managers, 120 employees, multiple locations , 70,000 sf, and $1 million installation
• Reduced accounts receivables from $240,000 to $119,000
• Reduced overtime and overall labor cost from $48,000 weekly to $32,000
• Reduce utility cost from $55,000 monthly to $50,000
• Improved order fill rates from 82% to 99%
• Improved on-time delivery rates from 65% to 99%
• Eliminated tractor cost and reduce fuel cost by rescheduling and rerouting
• Increased revenue, stabilized customer base, improved customer service and satisfaction
• Generated profitability by reducing overall operating expenses
• Improved production quality monitoring
• Raised employee morale and reduced grievances
• Excellent and effective communication skills among corporate, customers, employees, vendors and regulatory agencies, knowledge and usage of ERP / MRP / LinenMaster
• Established and maintained good public relations
• JIT commercial textile laundry, sales, marketing, customer relations, budgets, P&L, cleaning, processing, assembly, sterilization, packaging, material handling, maintenance, warehouse and logistics analysis, JCO / HLAC/ safety / OSHA, continuous process and quality assurance, statistical analysis, capital project manager, returned goods management, resolved business and technical issues, environment assessments and remediation, corporate communications liaison
Sir Spiffy, Memphis TN JUL 1996 – JUN 2010
Owner / Operations Manager
• Maintained sustainability and achieved growth by increasing revenue, customer base, and profits through management of: customer relations, marketing / advertising, human resources, purchasing, accounting, legal affairs, equipment / building / grounds maintenance, subcontractors, e-commerce
• Performed time studies and cost / benefit analyses
• Developed standard production rates, cost, and manpower reporting
• Established incentive direct wages, methods, and processes; increased throughput efficiencies with continuous production and machine improvement; designed plant layouts and relocations
• Purchased materials and equipment; managed capital expenditures, multiple locations, and 20+employees
• Established annual operation and sales budgets with Word and Excel; maintained P&L statements
• Implemented preventive maintenance to reduce repairs; created a lean work environment by reducing cost and change-over and eliminating downtime, WIP, and waste
• Monitored safety, quality, ergonomic, assets, utilities, and inventory; planned daily assignments and equipment, facility and material utilization; providing leadership, administration and training
• Communicated with customers, employees, and vendors
• Retail and hospitality customer service, purchasing, processing, assembly, quality, safety / OSHA; P&L, continuous process and quality improvement, resolved critical business and technical problems, environmental assessments and remediation
Schering-Plough Healthcare Products. Memphis TN AUG 1991 - APR 1996
Industrial Engineer
• Product and packaging design; plant and line design and layout
• Applied engineering principles, theory, and calculations; ergonomic principles; performing time studies, capability and capacity analyses; creating process flowcharts
• Developed process, methods, and labor standards; identified operational problems and root causes
• Implemented cost and waste programs and constraint and bottleneck process solutions
• Established standard operational policies and procedures; employee training
• Conducted safety and environmental compliance meetings; resolved safety and accident issues
• JIT healthcare manufacturing. GMP FDA kitting, packaging, and material handling, warehouse and logistics analysis, safety / OSHA, continuous process and quality improvement, statistical analysis, capital project manager, returned goods management, resolved business and technical problems, environment assessments and remediation, facility / senior management communications liaison
Asea Brown Boveri Transmission and Distribution Alamo TN JAN 1990 – JUN 1991
Manufacturing Engineer
• Plant and line layout, applied ergonomic principles, performed time studies, created flowcharts
• Developed effective and efficient process, methods, Bills of Materials, and direct labor standards
• Performed facility capability and capacity analysis
• Alleviated constraints and bottlenecks
• Conducted safety and environmental compliance meetings
• Implemented cost reductions and lean waste reduction programs
• JIT electrical component manufacturing, receiving, assembly, packaging, material handling, operations and quality improvement, asset management, capital expenditure manager, returned goods management, environment assessments and remediation, facility /senior management KPI communications liaison
Troxel Manufacturing, Moscow TN JUN 1987 – DEC 1989
Industrial Engineering Supervisor
• Plant and line layout
• Applied engineering principles, theory, and calculations; ergonomic principles; line balancing and optimization; performed time studies, capability, and capacity analyses; created bills of materials and process flowcharts
• Developed process, BOM, methods, and incentive standards and cost estimating programs
• Established standard operational policies, procedures, budgets and forecasts; identified operational problems and root causes, purchased steel and plastic resin
• Manufacturing resource planning implementation, capital equipment, fixtures and tooling
• Performed hiring functions; managed staff performance, training, and development
• Implemented cost and waste programs and constraint and bottleneck process solutions
• Conducted safety and environmental compliance meetings; resolved safety and accident issues
• JIT contract steel and injection molding fabricator, steel processing, welding, injection molding, receiving, painting, assembly, corrugated packaging, material handling, warehouse, shipping and logistics analysis, safety / OSHA, continuous process and quality improvement, statistical analysis, capital expenditure manager, returned goods management, resolved business and technical problems, environment assessments and remediation, company KPI communications liaison
Leaf Candy Memphis TN JAN 1986 – JUN 1987
Industrial Engineer
• Operation design and layout
• Applied engineering principles, theory, and calculations; ergonomic principles; performed time studies, capability, and capacity analyses; created process flowcharts
• Developed BOM, packaging, process, methods, labor standards, and Finance cost estimates
• Identified operational problems and root causes
• Manufacturing resource planning implementation
• Implemented cost and waste programs and constraint and bottleneck process solutions
• Established FDA operational policies and procedures
• Conducted safety and environmental compliance meetings; resolved safety issues
Dover Elevator Horn Lake MS SEP 1980 – DEC 1985
Industrial Engineer
• Product and packaging design; plant and line design and layout; drafting
• Applied engineering principles, theory, and calculations; ergonomic principles; performing time studies, capability and capacity analyses; created bills of materials and process flowcharts
• Developed bills of materials, process, methods, and labor standards and cost estimating programs
• Established operational budgets, forecasts, policies, and procedures
• Identified operational problems and root causes
• Manufacturing resource planning implementation
• Implemented cost and waste programs and constraint and bottleneck process solutions
• Conducted safety and environmental compliance meetings; resolved safety and accident issues
• JIT steel processing, elevator manufacturing, receiving, welding, painting, assembly, packaging and material handling, warehouse and logistics analysis, safety / OSHA, planning and scheduling TL / LTL shipments, continuous process and quality improvement, statistical analysis, capital expenditure manager, resolved business and technical problems, environment assessments and remediation, facility / senior management KPI communications liaison
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