Sr. Programmer Analyst

Annette Tweedie

Principal Software Engineer

281-***-****

EXPERIENCE

DHL

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I have over 30 years of experience in the Information Technology Industry. I have worked as a Sr. Analyst, Project Leader, Recovery Manager, Business Analyst, Systems Engineer, Computer Specialist, Systems Analyst, and Applications Analyst for major companies.

I have over 15 years of experience in Information Technology with DHL. I have excellent analytical and problem resolution skills, good team building and motivational skills. I have the ability to predict or foresee potential problems and avenues for new business solutions. I also have the ability to bring proven strategies to the table - yet am flexible enough to recognize viable alternatives available for business practices required in successful implementation and deployment activities. Always looking for new opportunities to help build and/or support mission objectives.

• Developed an Application Improvement Testing Approach system to support the development/maintenance issues that can delay testing in UAT.

• Possessing strong analytical and reasoning skills was able to solve problems in tight deadline for production environments.

• Functioned as a multitasked Project Leader for the Legacy DHL Billing Systems by acting as on-call programmer and recovery manager across 3 system applications.

• Responsible for day-to-day assignments and monitoring, personnel training and coordinate the efforts of other engineers.

• Conducted interviews and provide feedback to management essential to making hiring decisions.

• Developed training manual and curriculum which was used Associate Engineer training and a foundation for training materials.

• Mentor and teacher for many of the new hires and consultant to other personnel.

• Assisted in the troubleshooting and correction of COBOL, JCL and production control problems.

• Successfully corrected, enhanced and streamlined many production procedures which resulted in several log running jobs to be reduced significantly.

• Support of the mainframe batch environment maintaining the SLA consistently.

• Temporary manager for mainframe application solution support team.

• Assist the business with UAT issues by ensuring development packages are complete technically.

• Establish and ensure that service standards are at all times equivalent to established service-level agreements.

• Delegated project-oriented task to less-experienced Solution support Engineers.

• Automated tasks to ensure high-visibility to potential problems by using alert emails.

OPERATING SYSTEMS: TSO/SDSF, MVS, OS JCL,OS UTILITIES,SDF2,BMS,WINDOWS,CICS.

PROGRAMMING LANGUAGES: RPG, COBOL II,PL/1,

REPORT WRITERS: FOCUS, CA EARL, DYL280.

COMMUNICATIONS PROTCOL: FTP, INTERLINK, SWITCH

SOFTWARE: CICS XPEDITER, CICS ABEND AID, FILEAID, EXCEL.

ANALYSIS/DESIGN: SYSTEMS ANALYSIS, DATA MODELING

DHL APPLICATION PRODUCTS: DOM BILLING, DOM RATING, IMAGING, PREPRINTS, EASYSHIP, ACCOUNTS RECEIVABLE

EDUCATION

Graduated with 3.98 for Computer Processing Institute

CERTIFICATES

Yourdon Structure Design & Analysis, Yourdon Structure Programming, Optimizer,

IDMS Basic, Informatics Structured Analysis Logical Modeling, MVS Concepts, Data Modeling, Written Communication,

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