Melissa J. Russo**** ******* **, ******** ** ***
I possess excellent communication skills that have been developed over the past twelve years in the mortgage industry. I also have the ability to interact comfortably with clients and co-workers. I have experience that is included at every level of a mortgage career. I obtain first rate knowledge in finance, credit, lending & loan processing. I have a high level of experience in customer service Bi-lingual, (English/Spanish).
Priority One Home Loans 2003 - 2009
Loan Officer/ Loan Processor
Responsible for all crucial deadlines of the loan package
Verify the borrower's loan application, contacted credit companies, the applicant's employer, the seller, appraisers, order title and escrow and other specified companies to make sure that there were no discrepancies of the loan application
New Century Mortgage 2001 – 2003
Loan Officer/Loan processor
Originated large volume in residential mortgage loans.
Worked with clients to meet specific mortgage needs and financial goals.
Trained co-workers on marketing and lead generation.
Worked with processors, underwriters, and other staff to fund loans.
Western Capitol Mortgage 1998-2001
Customer Service Representative / Loan Originator /Loan Officer
Provided outstanding customer service, diplomatically resolved complaints/Call
center for incoming calls
Accurately took orders; answered product questions on mortgage programs
Input data and information into computer system for loan officers
Heald college current
Carson High School 97
• Microsoft word 2003-2007
• Power point
• Calyx Point
• Bi-lingual, (English/Spanish).