Document Controller, Quality Systems Analyst, Auditor, Trainer

Mary Ann Stringer

SUMMARY

A reliable and self-motivated quality assurance professional, with extensive experience in quality systems, records management, training and development, technical writing, business process development, safety assessment, curriculum development, new-hire orientation, field training, and instructional design. Establishes detail-oriented business initiatives and systems that facilitate improved productivity. A dependable decision-maker, who provides top-level organization that drive down costs and promote efficiency.

TECHNICAL SKILLS

Microsoft Office Suite, Adobe Reader, Acrobat, PhotoShop, PaintShop Pro, LiveLink, SharePoint, Portals, Lotus Notes, Domino.doc, Print Key Pro, Snagit, Task Map

EXPERIENCE

ELBIT SYSTEMS OF AMERICA Fort Worth, Texas

Quality Systems Analyst 2008-2010

Advised document owners in formatting and preparing documents, using company and personally prepared templates. Trained document owners in responsibilities as well as department document administrators in duties. Received, reviewed, and approved document improvement suggestion forms prior to document review. Obtained documented proof of stakeholder review and approval electronically and in hard copy. Ascertained evidence of final review of documents and approval signatures before posting on network portal. Maintained hard copy signed originals. Provided upkeep for master lists for procedures, forms, templates, and checklists.

Monitored department document directories on company portal for currency and accuracy. Prepared and performed document control audits for departments, including using prepared checklists and audit reports, and issuing corrective actions. Controlled company inspection stamps according to CMMI and ISO requirements. Revised existing procedure and improved stamp issue form. Organized stamps in secure environment and orchestrated issue and inventory records. Enhanced company stamp control process by color-coding inventory records, updating issue forms and procedures. Improved document administrator training course, incorporating color visuals and hands-on learning techniques.

Successfully controlled over 400 documents in an electronic format using a SharePoint document repository.

In one years time improved quality of work for six document administrators through training and continued mentoring. Document control process was streamlined, causing time spent correcting and redoing documents before posting to be reduced by 30%.

Developed comprehensive checklists for document administrators that resulted in improved availability to process steps, reductions in mistakes, and 10% less time spent giving daily repetitive instructions.

In a six month period, based upon high caliber of performance and productivity, became the “go-to” person for answers concerning document formatting, approval, portal management and Microsoft Office usage and troubleshooting.

IDEARC MEDIA Coppell, Texas

Quality Specialist 2006-2008

Designed and prepared SOPs, work instructions, and forms in preparation for ISO certification. Worked closely with tables, hyperlinks, and networked forms. Collaborated with local and regional process owners and end-users to facilitate production of process maps and documentation. Provided electronic document control, using Livelink document repository software. Coordinated local and regional process maps as well as organizational charts, using Visio Professional and Task Map. Developed introduction to quality training introductory Livelink training and curriculum. Served as member of quality improvement teams and internal audit team.

Developed and implemented a document review and approval system using Microsoft Outlook, which enabled analysis and electronic submission to document administrator within three days as compared to two weeks or more.

Worked with two other technical writers to successfully interview end users, and prepared over 300 documents according to company and ISO requirements in preparation of ISO certification.

FRESENIUS MEDICAL CARE Irving, Texas

Document Coordinator 2003-2006

Prepared and verified production, laboratory, and packaging paperwork on a daily basis, in accordance with existing production schedule. Prepared and maintained company documents in paper and electronic format. Managed controlled documents, using nationally networked electronic document control database. Prepared spreadsheets, trend analysis, and process control charts. Utilized process control techniques, run charts, bar charts, histograms, and fish-bone charts extensively.

Maintained and reviewed BOMs. Prepared material masters and vendor approval letters, as well as ECRs and ECOs and related routing. Maintained batch, validation, and laboratory records. Reviewed material inspection reports, device history records, monthly water results, chart recorder logs, and records. Completed process and system audits using FDA, ISO 13485, and company requirements. Led records management program and various projects. Trained on SOPs and company programs. Organized training curriculum for auditor courses, work instructions, records management training, and safety courses. Designed and implemented records control program for Irving location, including process for identifying, maintaining, storing, and destroying records per ISO requirements. Wrote procedure describing process and trained end-users. Directed internal audit program for Irving location, recruiting, training, and scheduling auditors. Orchestrated audit schedules, checklists, reports, and corrective actions requests, using corrective action program.

Developed and implemented a internal auditor training in-house for over 20 employees, eliminating the costs associated with training auditors through outside programs. This resulted in a annual savings of a $1000.00 per person.

Developed and implemented program to protect stored production records in a warm, humid environment, saving company the substantial cost of outside storage. Initial cost savings of $10,000.00 plus ongoing savings of $2000.00 annually.

Prepared and performed “Value Added Quality” training for Managers and Supervisors which resulted in increased knowledge of risk management, cost reduction and waste elimination opportunities, and improved business and process controls. Used amount and type of corrective action responses, process and business changes, and cost reductions as a evaluation of success.

BANTA GLOBAL TURNKEY Houston, Texas

Technical Writer 2000-2002

Led procedure as well as work instruction and form writing and editing. Used Microsoft programs extensively. Executed process auditing and reporting. Acted as training instructor for new hires on ISO awareness, procedures, and work instructions. Performed one-on-one training for ISO awareness. Designed curriculum on instruction of training tools, such as buzz groups, visuals, public speaking, and overcoming stage fright. Created, distributed, and maintained process deviations on production lines.

Organized and disseminated engineering change requests and notices across plant. Acted as ISO audit team leader, scheduling and enacting ISO management system audits following ISO 9001 guidelines, coordinating and delivering audit reports as well as corrective actions. Interfaced with internal and global company departments concerning document control issues. Set up procedures for global implementation. Monitored corrective action documentation process.

Prepared and implemented train-the-trainer course for line supervisors and department managers resulting in a savings of over $6000.00 for the company.

In a six month period successfully implemented a ISO compliant internal audit program, which included selecting, training and managing auditors, developing audit schedules, planning audits, assigning auditors, preparing audit reports and issuing corrective actions. As a result company achieved ISO certification within nine months and continued to maintain certification.

Prepared and executed a ISO awareness program for all employees, which included a introduction to the standard and why it was important, audit preparation steps, exposure to company policy and techniques for dealing with auditors. As a result only two minor nonconformance’s were issued during the ISO certification audit.

Developed and implemented Access corrective action database as part of the company’s internal audit 8D Problem Solving Process which resulted in shorter corrective action process times, and increased knowledge of corrective action process steps by internal auditors and department managers and supervisors.

Document Control Analyst (Promoted from Document Control Analyst to Technical Writer) 1999-2000

Prepared and maintained quality system procedures, as well as operating work instructions electronically, on production lines and in manuals. Readied and organized electronic document control logs on production lines. Scheduled and performed weekly internal document control audits following ISO 9001 guidelines. Worked closely with customers and vendors concerning document control issues.

ADDITIONAL EXPERIENCE

BAYSHORE INDUSTRIAL INC., Pasadena, Texas, Quality Management Representative, 1997-1999. Maintained quality system and operating procedures, including document control. Scheduled internal audits and assigned auditors. Performed internal audits. Selected and trained auditors. Scheduled and conducted management review meetings. Formed training manuals for AS 400 interface software. Sustained scale calibration records. Managed procedure and quality training. Handled software and hardware support, application training, and developing Access database. Developed and implemented Access Database as part of a correction action process. Prepared and delivered train-the-trainer class for supervisors.

RUSSELL STANLEY SOUTHWEST, Houston, Texas, Document Control Coordinator, 1995-1997. Maintained operating procedures, including document control, auditor training, scheduling, and implementing audits. Continued corrective action data base. Distributed and coordinated corrective action requests, such as evaluations, follow-ups, and introductions. Coordinated training records. Ran software application training. Provided PC maintenance and troubleshooting. Oversaw hardware and software inventory. Saved company $5,000 by preparing and performing in-house, two-day train-the-trainer course for supervisors. Delivered $5,000 in savings by training salesmen in use of Windows, Office, and Outlook.

BOY SCOUTS OF AMERICA, Houston, Administrative Assistant to Program Director, 1992-1995. Prepared training, program, and fund-raising correspondence for director. Scheduled program director’s appointments and interfaced with volunteers and youth. Advised director in coordinating council and regional training, as well as camping and program events. Oversaw program director’s duties during absence. Maintained training, program, and fund-raising records.

CERTIFICATIONS

American Society of Quality, Auditor, 2009

Internal/Lead Auditor, 2000

PROFESSIONAL DEVELOPMENT

Office 2007 Training, 2010

American Society of Quality Internal Auditor Basics, 2004

Managing Change Process/Teams, 2002

Time Management, 2002

AFFILIATIONS

American Society of Quality, 2009-2010

Contact this candidate