ROBERT BLACKBURN

* ********* ****, ************, *** Jersey 07840

908-***-****

flksn5@r.postjobfree.com

HUMAN RESOURCES SPECIALIST

QUALIFICATIONS SUMMARY

Strategic operations manager, equipped with progressive years of success in sales and market research, human resources, budget development, project monitoring, and contract management within multinational corporations in highly competitive markets. Reliable and success-driven with strong collaborative skills that stimulate team performance to ensure win-win, long-term relationships. Self-starter and natural leader in managing staff and department, which paved way for maintaining more qualified and highly competent company personnel.

- Possess well-developed interpersonal, communication, and problem solving capabilities; able to achieve individual goals and serve as an effective team member

- Display proven success in providing the highest level of customer service, enabling customer retention and producing sustainable financial gainsOffer advanced knowledge of office technologies and troubleshooting techniques

- Known for strong analytical and problem-solving capabilities, keen attention to details without compromising quality, and professional work habits

CORE COMPETENCIES

- Branch Operational Streamlining

- Quality Control and Assurance

- Needs Assessment

- Time and Budget Management

- Staff Management/Training

- Regulatory Compliance

- Strategic Business Planning

- Conflict Resolution

PROFESSIONAL EXPERIENCE

DOHERTY ENTERPRISES, Hackettstown, NJ

Assistant General Manager Applebee’s 2005–2012

Managed and handled budgeting, cost control, payroll, general accounting, and profit and loss tracking. Contributed to local store marketing in increasing community involvement and creating new business and relationships in the community. Provided keen oversight to food and beverage costs and purchased inventory. Directed and motivated service and kitchen staff of up to 90 employees to ensure utmost guest service and food quality and presentation; in order to increase profits and drive business growth.

Career Highlights:

- Immediately provided response food and beverage quality and service complaints, ensuring overall guest satisfaction and repeat business

- Enhanced productivity of hourly staff members through positive reinforcement and compliance with training programs

- Rendered hands-on support to the development and implementation of training programs for mangers

- Successfully catapulted a team among the top 10 in the company in all guest satisfaction survey and matrix, encompassing food preparation, food safety, and guest service and operation standards

- Coordinated with Hackettstown PBA on numerous events on a yearly basis while collaborating with Centenary College and other schools in the community

- Provided efficient support with the management of a $3M-a-year restaurant, while maintaining low hourly turnover at under 85%; increasing sales by 7%; and achieving more than 30% in controllable profit

- Earned distinction by receiving the “Store of the Quarter” on three separate occasions for high levels of sales and profit budgets, along with superior guest service ranking and overall assessment scores

EDUCATION AND CREDENTIALS

COURSEWORK IN BUSINESS MANAGEMENT - Raritan Valley Community College, Branchburg, NJ

ServSafe Certified - Alcohol and Food

Several Leadership Classes provided by Doherty Enterprises, Inc.

Motivational Speaking/Leaderships Skills

Keeping the Good Ones

The Guest/The Difficult Guest

Give them the Pickle

Connect/Attitude is Everything

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