Demetria Mitchell

**** ****** ***

Memphis, TN **111

901-***-****

fl3pgd@r.postjobfree.com

OBJECTIVE A position utilizing a diversity of skills and abilities in area including supervision, management, and customer service.

SKILLS PROFILE

• Skilled customer service representative with the ability to establish rapport, inspire confidence, solve problems and maintain client relations

• Accomplished professional with proven analytical abilities; excellent oral and written communication skills

• Experienced in managing a variety of responsibilities in an efficient manner.

• Proficient at organizational and operational policies and procedures aimed at quality control and assurance, cost efficiency and overall quality of operations

• Offer proven professional customer service and management experience

EMPLOYMENT HISTORY

Customer Service Rep, TMX Finance. August 2011-Present

Memphis, TN

• Make daily bank deposits, accept customer payments, process vehicle liens and comply with all other applicable consumer and privacy laws

• Increase store profitability through customer relationship development, community involvement and marketing

• Determine loan values based off of a comprehensive vehicle appraisal

• Manage customer accounts and ensure that payments are made in a timely manner

Assistant Sales Manager, Rent a Center July 2010- August 2011

Memphis, TN

• Assist in managing daily operations of a retail store.

• Perform a variety of duties personally and/or supervises employees performing duties.

• Plan and prepare work schedules and assigns employees to specific duties. Prepare and direct workers preparing merchandise displays and advertising copy.

• Perform sales work, take inventories, reconcile cash with sales receipts, keep operating records, and prepare daily record of transactions.

• Report to Store Manager and supervise subordinate staff.

• Act as manager in manager's absence.

• Order merchandise and prepare requisitions to replenish merchandise on hand.

• Ensure compliance of employees with established security, sales, and record

• Keeping procedures and practices.

Customer Service Rep , Cigna Healthcare June 2007- May 2010

Memphis, TN

• Maintain current knowledge of company’s policies and procedures in order to provide health care providers with correct information regarding members eligibility, benefits and medical claim information for Cigna Healthcare

• Recognized for strong communication and interpersonal skills and consistency in a positive and professional manner

Store Manager, Mapco Express March 2004- April 2007

Memphis, TN

• Directed all phases of operations for this full service convenience store.

• Assumed complete responsibility for the operation while offering effective employee relations

• Monitored customer service program and level of customer satisfaction to ensure maximum effort for promoting customer well being and increased sales

• Provided leadership and insight to receiving, inventory, stocking, accounting, maintenance and administrative elements.

• Motivated associates to reach and exceed aggressive organizational goals

• Led by example

• Recruited, interview screened, hired and developed personnel

EDUCATION UNIVERSTIY OF PHOENIX, Memphis, TN

Attending

CONCORD CAREER COLLEGE, Memphis, TN

2000

RALEIGH EGYPT HIGH SCHOOL, Memphis, TN

Graduated 1999

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