Natalie Anderson

**** ****** ******* • Acworth, Georgia 30101

770-***-**** Res • 678-***-**** Cell • fjip5d@r.postjobfree.com

OBJECTIVE: A position in Application and Technical Support.

QUALIFICATIONS SUMMARY

Professional with over ten years experience in areas such as:

Technical Analysis Financial Analysis

Project Management Account Reconciliations

Database Management Inventory Management

PROFESSIONAL EXPERIENCE

Technical Analyst

 Provided first-level technical support for 8 divisions supporting 15,000+ employees. Troubleshooted hardware, software and connectivity issues for a mixed Windows NT and AS400 environment.

 Handled challenges to provide timely resolutions to support mission-critical application. Escalated issues as needed and maintained communication with customer and Technical teams.

 Achieved the highest levels of productivity, handling over 1,000 calls per week and averaging 200+ calls per day. Earned a solid reputation for resolving complex issues and having exceptional customer service.

 Supported expense processing and E-Procurement, voicemail, telephone and PBX systems. Assisted users with policies and procedures.

Financial Analyst

 Analyzed financial reports for strategic business decisions and cost savings initiatives.

 Reconciled general ledger accounts for senior management.

 Produced and analyzed month-end financial reports from MS Excel.

 Corrected outstanding differences in the MS Access database to balance to the general ledger.

 Handled decisions with clear authority to write off balances according to strict guidelines.

Credit Analyst

 Managed a 40 million-dollar per month national account.

 Awarded by group President and CEO as top performing Credit Analysts for 18 months consecutively.

 Improved a 70% current national account and brought it up to 95% within 2 months.

 Increased and surpassed 95% collections for the largest Co-op account for over 2 years while building a strong customer relationship that increased sales by 30%.

 Originated reports from Dun and Bradstreet to determine credit limits for customers.

EDUCATION

MBA, Information Systems Management

Keller Graduate School of Management, Atlanta GA

July 2009

Bachelor of Science, Technical Management

DeVry University, Atlanta GA

TECHNICAL SKILLS

Oracle Accounting Systems, D&B General Ledger, Infinium, FasKB, Olap-TM1 AS/400, MS Access, Excel, PowerPoint, Outlook, MS Project

EMPLOYMENT HISTORY

Accountant, Kelly Financial Services, Atlanta, GA 2007-2008

Staff Assistant, Bluelinx Corporation, Atlanta, GA 2003-2006

Programmer Analysts, Georgia Pacific Corporation, Atlanta, GA 1996-2002

Accountant, Dun & Bradstreet Software, Atlanta, GA 1990-1995