DIANA STOYE

**** ************* *****, **********, **** 52722

563-***-****

fjbjpv@r.postjobfree.com

LENDING OPERATIONS MANAGER / VICE PRESIDENT

Forward-thinking, solutions-focused, hands-on professional offering well-rounded knowledge and experience in credit administration and commercial loan operations. Analytical leader with demonstrated ability in matrix management of geographically disbursed business units and multiple departments. Successful in developing and implementing management plans that optimize efficiency and compliance, which resulted in a series of leadership promotions. Worked to develop strategic policies and programs, aligning corporate planning strategy toward substantial business growth.

- LOAN / LENDING ADMINISTRATION

- BANKING OPERATIONS

- REGULATORY COMPLIANCE

- MANAGEMENT OF MULTIPLE DEPARTMENTS

- POLICY DEVELOPMENT AND IMPLEMENTATION

- STAFF TRAINING AND DEVELOPMENT

- PROCESS IMPROVEMENT

PROFESSIONAL EXPERIENCE

THE National Bank-Bettendorf, IA

Assistant Vice President, Credit Administration Feb 2001-Present

Manage daily operations of multiple departments to include Document Preparation (centralized for commercial lending) and Credit Administration for the Commercial, Mortgage and Consumer lending areas. Oversee, develop, and maximize performance efficiency of managers including 5 direct reports and up to 27 indirect reports across 12 branches and 3 states. Contribute in developing and realigning Business Continuity Plan (BCP). Worked with Senior Lender, Compliance and Loan Servicing departments to insure system and regulatory changes are implemented in a consistent and timely manner throughout all lending areas.

Key Accomplishments:

- Managed and resolved issues in file storage, transportation, exception tracking, and consistency through the conversion of images held for document retention purposes only to dynamic document tracking and file management

- Ensured timely and accurate completion of reports for submission to Loan Committee, Board of Directors, senior management, auditors, regulatory authorities and examiners

- Played a significant role in decision making processes critical to the bank’s corporate planning strategy as a member of IT Steering Committee, Records Retention Committee, Loan Committee Secretary, and Business Continuity Plan

- Key involvement in the successful conversion of four institutions acquired by the bank and efficiently trained staff on new documentation, file conversion, and procedural changes

- Determined areas for improvement and brought new software products on board that increased efficiencies and regulatory compliance within the lending areas, to include cashier’s check software, e-recording, HMDA & CRA reporting, as well as implementing centralized document preparation within the commercial department

- Promoted to a number of leadership roles involving extensive development of policies, procedures, and processes for the credit administration of the Commercial, Consumer and Mortgage departments, to include authoring the commercial processing procedures manual

- Key person in developing a file structure that compelled OCC examiners to send other lending institutions to our office to review the file structure

- Managed and aligned credit administrative functions for a $703M lending portfolio, which contributed in the growth of THE National Bank from a $95M institution with three branches into $1.3B institution with 27 branches in three states in nine years

PROFESSIONAL ACTIVITY

Active volunteer for different community events through THE National Bank

COMPUTER SKILLS

Turbo Lease ~ Adobe Professional ~ SmartDraw ~ MS Excel, Office, and Word ~ EZ Lender ~ Encompass ~ Rembrandt

ARTA Lending ~ CRA Wiz ~ CCMC Host Bridge ~ Premier Viewpoint ~ Crystal Reports ~ Fiserv/ITI Navigator and Director

Video Conferencing Equipment ~ Conference Call Setup/Moderate ~ CCMC Interface ~ AccuLoan ~ Cognos Impromptu

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