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Customer Service Manager

Gaithersburg, Maryland, United States
June 26, 2010
Contact Info:

**** *** ***, *******, ** 39153
Cell phones: (601)***-**** or (601)***-****
E-mail: or

June, 2010

Experienced male medical technologist seeking a part-time, full-time, PRN - temporary or permanent position; local or travel. Bench work acceptable.

Laboratory Manager - 10 yrs
Medical Technologist - 24 yrs
Chemical Technologist - 2 yrs
Practicing Physician – 10 yrs
Chemical Production Supervisor-3 yrs
Insurance Coder, computer operator and Word Processor – 1 yr

University of Illinois College of Medicine – Chicago, Ill
Doctor of Medicine – Medicine 6/1977

Illinois Institute of Technology – Chicago, Ill
Bachelor of Science – Chemistry/Business & Economics 6/1971

American Academy of Medical & X-Ray Technology – Chicago, Ill
ASCP/NCA/AMT certified Medical Technologist.
State Licensed X-Ray Tech (MS) 1/1961- 6/1962

ASCP –# 25341572 MLS, DLM

Abbott Cell-Dyn 1600, Abbott Cell-Dyn 1800, Abbott Cell-Dyn 2000, Abbott TDX, Advanced Instruments Osmometer3320,Ames Clinitek 100, Ames Clinitek 200+, BacT Alert 120, Bayer Atlas, Beckman Access, Beckman Coulter LH 750, bioMerieux Mini Vidas, Boehringer-Mannheim Hitachi 717, Coulter S Plus, Coulter STKS, Cytocentrifuge, Stago, Sysmex CA-1000, Hitachi 917,Cobas 6000, Galileo.


Baptist Health Systems (Hospital)
1225 State, Jackson, MS 39202
Core Lab –Medical Technologist-Generalist
Worked nights performing analysis and other lab related work in Blood Bank, Chemistry, Hematology, Coagulation, Special Hematology, Urinalysis, Microbiology, Serology, Processing.
Accomplishments; mastered quality control and preventive maintenance protocols for the numerous automated analyzers and continuously emphasized the importance of respectful communication with fellow health care workers throughout the hospital by being an example myself.
Supervisor: Robert Barnham
Phone 601-***-****

Baptist Health Systems (Medical Clinics)
Jackson, Byram, Pearl, Dogwood, MS
Clinic Medical Technologist
Proficient in taking patient medical histories and vital signs, as well as in performing venipunctures, injections and various diagnostic procedures, ancillary tests (e.g., EKGs, immunoassays, chemistry analysis, hematology, urinalysis, serology, drug- screens, audiometry, visual acuity) and X-rays on adults and children. Accomplishments; Helped maintain quality assurance and quality-control logs, so that HIPPA, CLIA, Joint Commission and OSHA regulations were conformed to; emphasized the importance of a good bedside manner even for non- physician personnel.
Supervisor; Connie Bousley
PHONE 601*******

3/2004 – 4/2007
Mississippi Blood Services,
1995 Lakeland Dr.
Jackson, MS 39216
Medical Technologist
Duties included blood type, antibody screen, antibody identification, cross match, labeling of blood and blood products units, reconciliation of blood and blood products, antigen typing, communicating with clients regarding their requested orders, blood bank and product problems.
Accomplishments: became aware of the differences between a blood donor- blood-processing center and a hospital-based blood bank, became proficient at identifying unusual antibodies and multiple antibody combinations in the same patient.
Supervisor; Dale Driver
Phone; 601 *** ****

10/1995 -10/2003
Madison County Medical Center,
Canton, MS
Medical Technologist/ER Assistant - part-time and full-time;
Duties: Chemistry, urinalysis, serology, microbiology, phlebotomy, blood bank microbiology, ER assistance , cardiopulmonary resuscitation, EKG, vital signs, wound dressings, patient transport, restock rooms, ER admissions.
My position was unique in that I was the only person on my shift who was responsible for ER patient admissions, collecting money, getting vital signs, assisting with starting IV’s, collecting specimens, cardiopulmonary resuscitation, and assisting the ER Physician with whatever was required in order to provide patients with effective appropriate medical care, X-rays and point of care lab work.
Supervisors: Carolyn Gibson/ Cassandra Campbell/ER in-charge person
Phone -601 *** ****

1/2000 -10/2000
Laboratory Corp of America
1935 Lakeland Dr
Jackson, MS, 39216
Branch Manager
Duties; oversee the daily functions of this busy reference lab branch facility covering Jackson and the central Mississippi area. The functions included; customer service, fleet management, hire and train staff, order and manage distribution of supplies, manage payroll, perform drug screens and oversee the daily functions of three stat laboratories.
Accomplishments; I supervised approximately 20 people.
Supervisor: Mr. John Graham, Regional Manager
Phone; 601 *** -****

1/1995 - 11/1999
Laboratory Corporation of America,
Jackson, MS 39216
Stat Lab Supervisor
Duties included payroll, maintenance of quality control and calibration records, order supplies, hire and train personnel, chemistry, urinalysis, hematology, serology, customer service, managed two stat labs within region, supervised 12 people.
Supervisor: Mr. John Graham, Regional Manager
Phone; (601)***-****

9/1991 - 11/1996
Marion County Hospital,
Columbia,, MS
Medical Technologist – part- time
Duties: blood bank, chemistry, microbiology, urinalysis, serology, phlebotomy, hematology
Supervisor, Nancy Whitfield, Laboratory Manager
Phone (601) *** ****

7/1990 - 2/1995
Family Health Center,
Laurel, MS
Laboratory Supervisor/, Clinical Support Services Manager
Duties; supervised the laboratory and the pharmacy, maintain quality control and calibration records, chemistry, serology, hematology, urinalysis, phlebotomy Helped implement quality assurance and quality control to the programs in an effort that ensured compliance CLIA and OSHA regulations; Accomplishments; passed first CLIA inspection successfully and improved patient care/satisfaction.
Supervisor: Ralph Burney, Clinic Director

Thank You,

3140 HWY 501, RALEIGH, MS 39153
Cell phones: (601)***-**** or (601)***-****
E-mail: or

References upon request.