CAREER OBJECTIVE

To work as a leader in the CRM field helping my company to reach its goals by bringing strong leadership, technical development & design experience, people management and effective communication skills.

EXPERIENCE SUMMARY

Management Experience

• Global business professional with proven track record in translating business objectives into technical strategy and followed by operational success

• Results oriented, technically savvy manager/lead, ensuring scope and requirements adherence, managing and mitigating risks, identifying critical path and indicators, monitoring and controlling progress to aggressive schedules.

• 6+ yrs of Lead/Project Management experience

• Managed teams from 5-10 resources-virtual as well as onsite (Jeskell, OneTouch, Pacific Bell, AT&T, Numerical Technologies, InfoPrint)

• Client Management: Managed day to day interactions with executive clients and sponsors

• Delivery: Planned, managed and delivered components of client engagements that identify, design, and implement technology and creative business solutions. Responsibilities included, among others, managing teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures.

• Business Development: Participated and lead aspects of the proposal development process; contributed to the development of proposal pricing strategies

• People Development: Performed role of counselor and coach; provide input and guidance into the staffing process; actively participated in staff recruitment and retention activities; provided leadership and support for delivery teams and staff in local offices

• Experienced in Siebel-Oracle integration implementations

Techincal Experience

• 7+ yrs of configuration and development experience

• Experienced in Siebel EAI using workflows, IO’s, Oracle Fusion, SOA, XML, WebServices

• Architected, Designed, Developed, and Implemented Custom EAI Solutions

• Experienced in Siebel Tools-Creating New BC’s, BO’s Links, e-Scripting/VBScripts

• Architected, Designed, Developed, and Implemented Custom Solutions

• Extensive use of Siebel Data Maps and Run Time Events

• Familiar with Siebel Web Template (SWT) Modifications

• Experienced in Siebel Workflow/Siebel Policies

• Experience in implementing Siebel with LDAP Security Adapers

• Familiar Siebel Actuate Reports Server Installation, Administration and Report Development

• Experienced in Siebel Administration Skills

• Familiar with Siebel EIM

• Knowledgeable about EBCs, VBCs and Assignment Manager

• Strong CRM experience in various packages like Siebel, Oracle, SAP, Scopus

• Strong database experience with Oracle, MS-SQL, former developer experience in development of objects like Views, Synonyms, Sequence, Triggers, Procedures, Functions and Packages

• Experienced with legacy languages like COBOL for external system integration

• Experienced in Oracle forms development v2.3, 3.0, 4.0 etc

• Experienced in performing Siebel Upgrades

All solutions developed were done with an emphasis on re-usability, future extensibility and ease of upgrade.

Solutions developed were packaged as re-usable intellectual capital for the firm and other employees within the firm e.g. Solution to extract EIM table mappings directly into excel reports, documenting newly learned processes which deviate from official package documentation.

Very high emphasis on quality

Key courses and training PMP Certified 2010

SIEBEL UNIVERSITY

• Siebel EAI Training (2008)

• SAP CRM Training (2004)

• Siebel Certified Consultant Course (1999)

• Siebel Consultant Course (2002)

QUALIFICATION SUMMARY

Bachelor in Computer Engineering, Bombay University

IBM – Mar 06 – Present

Siebel Automotive, Siebel eMedical, Siebel HTIM, Siebel WorkFlow

InfoPrint – As the Siebel Integration Lead:

- Responsible for delivery of 30 interfaces

- Managed a high performing team of onsite/offshore developers- all phases of project were successful with < 10 defects per phase

- Implemented Oracle Fusion interfaces using XML/XSLT/SOA technology

- Led technical design sessions across technical teams

- Led and hosted process discussions across functional team

- Worked across Bands/Cross functional teams to get consensus on

- approach/design

- Participated in data conversion Activities

- Mentoring of jr team members

- Managed Costs effectively by maintaining a lean team

Medtronics – Solution Lead

- Participated in requirements gathering

- Client requirement totally contrasted vanilla Siebel functionality, still designed solution using OOB Siebel objects thus demonstrating that costs can be kept low

- Responsible for Storyboarding solution to global audience

- Mentoring of jr team members

GM – Siebel Package Specialist

- Was responsible for development of Goodwill Applications Module (GWA)

- Designed and developed routing algorithm using Business Services for picking pooled messages from a queue and routing them to appropriate agents

- Monitored Siebel Application performance by visiting call centers—resolved issues that were impacting performance

Other

- Participated in proposal work/siebel estimations

- Participated in development of intellectual capital for the Siebel practice

- Participated in staffing calls

- Participated in review calls to evaluate team performance and propose development plans

Deloitte Consulting - Jan 05 - Nov 05

As a process consultant at SAP

- Conducted business process validation sessions with end users from the HR

group to understand current HR processes

- Reviewed existing documentation of the processes

- Independently worked on validating these 75 business process, built process docs where none existed, enhanced and improvised existing ones

Other

- Participated in proposal development work

Numerical Technologies/Synopsys - Jul 01 till Aug 04

Playing the role of a Siebel Manager, responsibilities included but were not

limited to:

- Hands on Siebel Configuration for Siebel 2000 and Siebel 7

- Owned and Managed multiple projects like BugTracking/Licensing/Support

- Siebel 7.x Migration/Upgrade (From V 6.x ? 7.03-7.04-7.5.x)

- Requirements Gathering/System Analysis

- Siebel 7 and Siebel 2000 Administrator

- Providing front line support to End Users

- Managing other adhoc projects driven by business needs

- Act as an IT liaison to various business units

- Work with key business end users to document new requirements

- Responsible for Data Conversion of 5 Legacy systems

- Managed a team of 6 in Asia-Pacific

Majesco Software - Mar 95 till Jun 01

Started as a consultant progressively working in roles with higher responsibilities from mentoring jr consultants to managing projects.

Mar 97 – Dec 00

Jeskell Inc, Sunnyvale, CA: Project Manager: Siebel Call Center 99, MS-SQL 7.x, Siebel Remote

- Participated in Requirement Gathering stage

- Led three developers during upgrade process

- Participated in the following Administration tasks

- Installation of SQL Server

- Installation and setup of the Siebel Enterprise Application and its components

- Setup and maintenance of Siebel Remote clients

Cadence, CA: Siebel Developer: Siebel Call Center 2000, Siebel EIM

Arcot Systems CA: Managing Consultant: Siebel Call Center 2000, Siebel E*Customer,

MS-SQL 7.x, Siebel Remote, Fulcrum Search Engine

- Participated in the following Administration tasks

- Installation of SQL Server

- Installation and setup of the Siebel Enterprise Application and its components

- Setup and maintenance of Siebel Remote clients

- Performed the following tasks during the Discovery Stage

Requirements gathering

Gap Analysis

- Implemented multiple modules (Opportunities, Contacts, Accounts,

- Activities)

- Loaded Sales Data (Opportunities, Contacts) using EIM

OneTouch Systems, CA: Managing Consultant: Siebel Call Center 2000, Siebel E*Service 2000 MS-SQL 7.x, Siebel E*Service, Siebel Remote, Siebel WorkFlow, EIM, Fulcrum Search Engine

- Participated in the following Administration tasks

- Installation of SQL Server

- Installation and setup of the Siebel Enterprise Application and its components

- Performed the following tasks during the Discovery Stage

Determined existing business processes

o Gathered Requirements

o Mapped business processes to existing Siebel functionality and performed Gap Analysis

- Implemented multiple modules (Opportunities, Contacts, Accounts, Activities)

- Created technical documentation

- Loaded Sales Data (Opportunities, Contacts) using EIM

AT&T: Lead Developer: Siebel, Oracle, AT&T Gateway

PacificBell: Lead Developer/CRM Manager: Siebel, Oracle 7.x

As the onside project lead was involved in the following activities:

- Requirements Gathering

- Design and Development of the solution – UI as well as Integration (FTP Based)

- Designed the Routing Algorithm to route calls to customers based on certain parameters which were very flexible-required no downtime

- Status reporting to executives as needed

- Co-ordinated FTP based integration with external vendors billing system

Cincinnati Bell: Managing Consultant: Scopus, Oracle

As a Sr. Managing Consultant:

- Provided advice to senior management on how to leverage Siebel within the firm

- Worked with executive management to develop a business case for use of CRM within the firm

Contact this candidate