Mark Knighton

**** *** ****** *** *********, GA *0274 678-***-**** ff2sf3@r.postjobfree.com

OBJECTIVE:

Self-starter with strong management and customer service skills desires to increase the quality of life for mankind by providing visionary assistance in solving any IT issues, and keeping the flow of information going.

QUALIFICATIONS:

• Install, configure and maintain various Windows operating systems including 2000, XP, and NT.

• Assemble personal computer systems including installation of motherboards, modems, sound/video

cards, network cards, CD drives, floppy disks, circuit boards, memory and related peripheral devices.

• Possess a strong understanding of theories related to DOS, computer architecture, GUI and project

planning.

• Wire accordingly for the installation of property management network systems.

• Troubleshoot and replace faulty hardware including disk drives, network cards, hard drives and

peripherals.

• Utilize Microsoft Office and Internet applications including Word, Excel, PowerPoint, Access,

Internet Explorer and Outlook 2000.

• Work with and understand DOS and Linux fundamentals.

• Experience building and maintaining a Local Area and Wide Area Networks.

• Demonstrate working knowledge of TCP/IP protocol.

COMPUTER/TECHNICAL SKILLS:

Hardware: Servers, routers, switches, printers, scanners, desktops/laptops, mother boards, Network Interface Cards (NIC), hard drives

Software: VM Ware, Windows NT/2000 and server 2003/2008/XP operating systems, Python, Active Directory, Visio, Exchange Server, Symantec, Outlook, Photoshop, Office Works, Linux, Cisco Packet Tracer, Raptor

TCP/IP, OSI Model, User Datagram Protocol, Subnet, IPv4/IPv6, LAN/WAN, Cisco Configuration Terminal, Configured Active Directory, DNS, DHCP, Lotus notes, SharePoint, and SQL

EDUCATION:

ITT Technical Institute-Atlanta, GA

Associate’s Degree, Computer Network Systems September 2011

EXPERIENCE:

MDI Group Assignment at Sita Aero Atlanta, Ga June 2011-Present

Technical Writer Internship

• Design, create, and maintain technical documentation. This includes online help, user guides, white

papers, design specifications, system manuals, and other documents.

American Equity Mortgage Atlanta, GA August 2008-March 2010

Senior Mortgage Loan Officer

• Knowledge of FHA, Conventional and Sub-prime Loans.

• Qualified customers for best loan programs to fit their needs through tax return, financial statements,

debt ratios, loan to value ratios, credit scores, and property valuations.

• Assembled all required documentation for processing and underwriting.

• Coordinated all details associated with closing the loan.

• Provided excellent customer service to prospective and existing borrowers.

• Maintained current knowledge of market conditions and company lending guidelines.

Kia South Atlanta Morrow, GA January 2007-August 2008

Sales consultant

• Helped customers select vehicles through qualifying and assessments of needs.

• Analyzed credit worthiness and negotiated deals.

• Prepared files for customers’ purchases.

• Answered incoming sales calls and provides excellent customer service to potential new customers

and followed up for referrals.

Global Mortgage Atlanta, GA September 2005-January 2007

Senior Mortgage Loan officer

• Knowledge of FHA, Conventional and Sub-prime Loans.

• Qualified customers for best loan program to fit their needs.

• Assembled all required documentation for processing and underwriting.

• Coordinated all details associated with closing loans.

• Provided excellent customer service to prospective and existing borrowers.

• Maintained current knowledge of market conditions and company lending guidelines.

Ace Mortgage Atlanta, GA August 2003-September 2005

Senior Mortgage Loan Officer

• Processed FHA, Conventional and Sub-prime Loans.

• Qualified customers loan program that best fit their needs.

• Assembled all required documentation for processing and underwriting.

• Coordinated all details associated with closing the loans.

• Provided excellent customer service to prospective and existing borrowers.

• Maintained current knowledge of market conditions and company lending guidelines.

Contact this candidate