Summary

• About ** years of experience in the IT industry and about 8 years of experience on IBM i-Series (AS/400) system.

• Presently working as TRACK LEAD of AS/400 Team in HCL for a complete Infrastructure Support project.

• Undertaken transition of i-series support for 4 new customers (Dixons, Acxiom, TOYS’R’US and CBI) of HCL. I was the main resource for these transitions. All Transition done in different locations of UK and USA. I have spent about 10 months at on-site.

• Worked with HMC i525, i520, i570, i550, 620, 270, 810, s30 Models and working with Power 6 and O/S I5, model i550 and i570 (with version V5R4M5) in CBI.

• Responsible for maintaining, tuning of the server and provide report to management as per our Service Level Agreement.

• Good awareness about HMC, i-Series Navigator, Remote console, Robot Scheduler and JDE.

• Responsible for providing SOX Audit report to CBI management.

• Worked with migration team to migrate the AS/400 server (570 model with V5R4-earlier it was V5R3).

• Independently migrated the server.

Key Responsibilities and Skill area

• Follow the Client agreed approach to meet project objectives and look for improvement in the existing processes.

• Own the track responsibilities and focus on delivery.

• Monitor team to see that quality and performance standards are maintained.

• Do the team members’ performance appraisals and identify the training needs and growth potential of the team members.

• Helping team for any technical issue as an expert.

• Taking care of AS/400 server related to HMC, LPARS, Critical database files performance, space, backups and restoration, tuning the system important massages and user requirements.

• Responsibility to deploy patch as per our SLA.

• Co-ordinate with 3rd party vendor and /or onsite resources for Tape Library Management.

• Server /Backup /Restoration and troubleshooting.

• Responsible to install License if required.

• Handling Domino Server as Data Mirror Administration.JDE One world.

• Taking care of Jobs of BRMS, FAX400, and ROBOT Scheduler.

• Design Menu as per requirement for Users, Operators.

• Awareness about MIMIX and Journaling.

• Can create a customize menu for the user with the help of Screen designing.

• Good awareness about installation of O/S and PTF.

• Good awareness of SST, DST.

• Done disaster recovery (Live) in SunGard in London.

Employment History

Period Employer Location Designation

Dec 05 – Present HCL Comnet Ltd. Noida, India Track-Lead

Jul 03 – Dec 05 CMS Computers Ltd Gurgaon, India Customer Engineer (Team Lead)

Sep 02 – Jul 03 Prime Computers Ltd (WIPRO) Delhi, India Customer Support Engineer

Jan 01 – Sep 02 Semaphore Technologies India Pvt.Ltd. New Delhi, India Customer Support Engineer

Detailed Project Profiles

Project : Constellation Brands Inc. (North America IT)

Client : CBI

Platform : i-series

Models : i550, i570(HMC), 270 in USA and i550 in Canada

Tools : BRMS, ROBOTGUI, FAX400, JDE,Domino Server,Data Moror administrator

Role : Track Lead

Duration : Feb ’10 to Till date

Constellation Brands is a leading beer, wine, and spirits maker. It offers more than 200 brands, which it sells in some 150 countries. Its wine division, anchored by its domestic winemaking subsidiary Constellation Wines U.S., is a global leader in wine production, offering brands such as Robert Mondavi and Vendange, as well as such premium labels as Ravenswood and Simi. In the UK it produces and distributes cider, wine, and bottled water.

Role & Responsibilities:

Mentor off-shore team members and support without escalation.

• Maintaining all servers (LPARS), Patch management, HMC backup.

• To handle all users related problems.(user management, restoration)

• To maintain all backups and tape media as per retention policy.

• Taking care of all types of Fax messages.

• Taking care of Tools, Jobs and Errors.( ROBOT-GUI,BRMS,FAX/400)

• Carryout ADHOC Maintenance.

• Good awareness about Tape library TS3310 (currently using) and TS3110.

• Scheduling of the JOBS in Robot

• Modify CL Programs

• Work with System Values if required

• User management of JDE users.

• Co-ordinate with 3rd party vendors if required.

• Provide monthly report for SOX audit purpose.

Project : TOYS “R” US

Client : TRU

Platform : I-series

Models : i520(HMC),170,270,810,S30,570(after migration)

Tools : BRMS,ROBOT-green screen,FAX400

Role : Track Lead

Duration : Aug ’08 to Jan’10

TRU is the world's leading dedicated toy and baby products retailer with more than 1,500 freestanding destination Toy and Baby specialty stores worldwide. The company currently sells merchandise through nearly 600 Toys"R"Us stores & more than 250 Babies"R"Us stores in the United States, and more than 680 international stores in 33 countries.

There are 11 servers with LPAR’S using TRU from Datacenter Parsippany and Wayne and those are for Production as well as Development work.

Role & Responsibilities:

I had transitioned the project and transferred the knowledge to offshore guys and supported without escalation.

• Maintaining all servers (LPARS), Patch management, HMC backup.

• To handle all users related problems.(user management, restoration)

• To maintain all backups and tape media as per retention policy.

• Taken care all types of Fax messages.

• Taking care of Tools, Jobs and Errors.( ROBOT,BRMS,FAX/400)

• Carryout ADHOC Maintenance.

• Scheduling of the JOBS in Robot

• Modify CL Programs

• Work with System Values if required

• Co-ordinated with 3rd party vendors as and when required.

Project : Acxiom(R R Donneley)

Client : Acxiom

Platform : I-series

Models : 170,520,570,820

Tools : ROBOT,FAX/400, BRMS

Role : Senior Administrator

Duration : March 07 to July 08

Acxiom integrates data, services and technology to create innovative, real-time solutions that improve customer relationships and grow your bottom line. Founded in 1969, Acxiom is headquartered in Little Rock, Arkansas, with offices in 10 nations including the Americas, Europe and the Asia-Pacific region.

In this account we were supporting RRDonnelley servers which are approx 45 servers with LPARs. Three major Applications are running in servers which is WBS (Warehouses Business System), MIPS ands UPS (United Part Service). WBS contains all the information of warehouse related to print books, Magazines and papers etc. and United Part Service contains all the information related to UPS

Role & Responsibilities:

I had transitioned the project and transferred the knowledge to offshore guys and supported without escalation.

• Maintaining all servers (LPARS), Patch management.

• To handle all users related problems.(user management, restoration)

• To maintain all backups and tape media as per retention policy.

• Taking care of Tools, Jobs and Errors.( ROBOT,BRMS)

• Carryout ADHOC Maintenance.

• Scheduling of the JOBS in Robot

• Work with System Values if required

• Co-ordinated with 3rd party vendors as and when required.

Project : Dixons Stores Group

Client : DSG

Platform : I-series

Models : 9406-620

Tools : ROBOT, OS-Director(OSD), BNB-TSS.

Role : Senior Administrator

Duration : Dec.’05 to July 08

DSG is the Europe’s leading specialist electronics retailing group. DSG trades through 1450 stores and online stores, spanning 27 countries.

Roles & Responsibilities:

As part of my assignment, where I have played a key role in:

AS/400:

• Maintaining all servers, LPARS, User Creation, Deletion and Authorization security.

• Taking care of Tools, Jobs and Errors.

• Analyse and FIX the Problems which is raised by user as well as our team (Level 1 team) using major Tools, ROBOT,BRMS,FAX/400,MIMIX and OSD (OS-Director)

• Take all archive backup in tape and delete from server to maintain server performance

• Scheduling of the JOBS.

• Update the financial year Calendar

• To implement changes according to CMS (Change Management System)

• Disaster Recovery (Done Disaster recovery for testing purpose in SUNGARD,UK).

Mainframe:

• Monitoring Production Jobs.

• Scheduling the production jobs in Mainframes.

• Solving the production a bends as per prose of the job.

• Escalation of critical jobs on failures.

• Knowledge of TSO, VSAM and CA-7 commands.

Education:

• Diploma in Electronics & Telecommunication engineering from College of Engineering and Polytechnic Badnera, Maharashtra, India.

• 12th: Bihar Intermediate education council, Patna in 1993 with 62%.

Certifications & Trainings:

• IBM System i Administrator v5.07.11

• IBM Certified for System i Operations V5.07.10.

• ITILv3 foundation

• Pursuing MBA from SYMBIOSIS in Operations.

• Preparing for PMP certification.

• IBM has certified me for successfully completion on System Administration and Control for System i.

• IBM has certified me for successfully completion on Backup and Recovery Media Services(BRMS)

• IBM has certified me for successfully completion on Hardware Management Console for System i in Feb 2009.

• Done TSO-JCL Course at Maintec Technologies Pvt. Ltd. Delhi in October 2006.

• Done Advance Diploma in Computer Hardware and Networking from JetKing Delhi

• Microsoft Certified Systems Engineer (MCSE)

• Advance operating system LINUX

Leadership / Achievements:

• Received “Best Engineer” Award from CMS in December 04.

• Received Customer appreciation for providing quality services.

Personal Details:

Date of birth : 15-Jan-1976

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