TIA M.WRIGHT

*** ************ **.

KENNESAW, GA. 30144

404-***-**** OR fe6om5@r.postjobfree.com

OBJECTIVE

To obtain a Clerical/Customer Service position in a positive organized work environment where I can utilize both my clerical and administrative skills.

WORK OF EXPERIENCE

May 2011- Present Mainstreet Broadband Alphretta, Ga.

Customer Service Rep

Creating customer’s accounts.

Answering customer’s questions via phone, responding to all customer emails and voicemails.

Posting customer’s payments to their account.

Scheduling all appointments for technicians to service homes installation appointments.

February 2011- March 2011 Dompatci Atlanta, Ga.

Staffing Coordinator

Assisting Home Depot with the input of data during their busy hiring season.

Maintain a daily goal of 56 email hiring packets.

Jan 2009- June 2010 RYLA Kennesaw, Ga.

Customer Service Representative

Assisting Customers over the phone with billing questions as well as Tier 1 Troubleshooting.

Maintain an Average Call Handle Time of under 7:55.

Feb 2008- Sept 2008 SPHERION Kennesaw, Ga.

Data Entry Clerk/ Quality Control Analyst

Entered and corrected data sent from the US Navy.

Maintained a personal goal of at least 80 documents per day.

Jun 2006- Jul 2007 ANIMAL MEDICAL CARE CENTER Marietta, Ga.

Pet Care Mgr/ Fill in Receptionist

Made weekly schedules for entire office.

Key holder, entered facility and cared for animals after hours.

Answered multi lined phones and accepted payments.

Greeted customers

EDUCATION

2000- 2004 Dooly County High Vienna, Ga.

High School Diploma

SUMMARY OF QUALIFICATIONS

Proficient in Microsoft Office, Skilled in typing 40 wpm, Exceptional customer service skills.

*References available upon request*

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