*** ***** **** ****,

Richmond Hill, ON, L*E *K*

fbclny@r.postjobfree.com

416-***-****

Mustafa Khoja

Career Goal: Pursue a career as a team-player in a people-oriented organization where I can utilize my customer service experience in a challenging environment to achieve corporate goals.

PROFILE SUMMARY

• Three years of experience in customer service and managerial experience in sales department and front end.

• Strong ability to interpret, apply and explain applicable codes, ordinances, policies and procedures; research information and solve customer service problems.

• Awarded best salesman for exceeding the sales target throughout the quarter and identifying unique ways of promoting company’s product and cross selling it.

• Expertise in planning, marketing, cost analysis, expense control, staffing, training, quality management and achieving sales target.

• Typing speed of 70 Wpm; Proficiency in QuickBooks, Microsoft Word, Excel, PowerPoint; knowledge of HTML and Java.

• Ability to work well independently as well as part of a team.

• Fluency in English, Urdu, Hindi, Gujrati and Punjabi.

• Two years of experience in teaching financial accounting and experience in accounting (A.C.C.A Professional Level), variance analysis, budgeting and forecasting.

• Two years of experience of working as a financial analyst at World Petroleum.

EDUCATION

• International Business Diploma, Seneca College, ON 2009 – 2010.

• Bachelor’s of Commerce, University of Karachi, 2009.

• Association of Chartered Certified Accountants, UK, 2005 – Present.

WORK EXPERIENCE

Customer Service (part-time) July 2008 – July 2010

Home Depot, Richmond Hill, ON

• Evaluated cashiers’ performance and reported to management; provided information on procedures and policies.

• Met sales targets specified by the manager for referring promotional products.

• Exceeded targets for opening Home Depot accounts for a consecutive six months.

• Informed Customers about Daily In-store sales.

• Assisted Customers with product selection, Suggested add on item.

• Answered customer’s questions and catered accordingly and made their visit enjoyable.

Cashier (part-time) Nov 2007 – May 2008

Wal-Mart, Richmond Hill, ON

• Maintained a friendly gesture and eye contact with customers along with resolving customer’s complaints and providing a positive shopping experience.

• Stock and front face coolers, drink boxes, store shelves and displays.

• De-activating the Sensor’s and tags from the merchandise when making a transaction.

Mustafa Khoja 416-***-****

Financial Analyst July 2005 – August 2007

World Petroleum, Karachi, Pakistan

• Performed industry competitive analysis and provided report on future strategies.

• Engaged in costing and pricing decisions and maximizing profit by reducing overheads.

• Conducted Financial Analysis and valuation of companies.

• Provided functional business support to Supply Chain, Research and Development and Marketing.

Professor, Financial Accounting (part-time) July 2005 – June 2007

SAMS Coaching Center, Karachi, Pakistan

• Set high positive expectations from student performance.

• Encouraged and acknowledged individual students’ accomplishment and appropriate behaviour.

• Followed confidential procedures regarding students reports to parents/guardians, and fellow staff members.

Sales Manager Jan 2003 – March 2005

Husaini Autos, Karachi, Pakistan

• Developed a sales plan and asked open end questions from the team members to provide better strategies for the plan.

• Maintained accurate records of inventory, pricing, sales and activity reports.

• Negotiated contracts that served as the basis for rapid expansion and sales growth.

• Recruit and hired employees for sales department based on their experience and customer oriented skills.

AWARDS AND ACHIEVEMENTS

• Awarded “Golden Homer” award at Home Depot for excellent customer service.

• Achieved “Valued Associate” award for opening the highest number of Home Depot accounts for the year 2009.

• Awarded Best Employee at World Petroleum for being punctual and active throughout the year.

• Awarded Best Salesman for the year 2003 for exceeding the sales target.

VOLUNTARY EXPERIENCE

Home Depot October 2009

Assisted in Landscaping of an outdoor class for Moraine Hills Public School (Richmond Hill).

Trillium Wood Public High School September 2007

Assisted in organizing and participated in various events to make the event a memorable and a successful one.

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