SYNOPSIS

Demonstrated abilities in cementing healthy relationship with the clients for generating business and leading workforce towards accomplishing business and corporate goals.

Abilities in harmoniously managing day to day tasks with a talent for Client Relationship Management involving Process Operations, in line with Industry Best Practices.

Proficient in managing & leading teams for running successful client servicing, process operations & experience of implementing procedures, service standards for business excellence.

A proactive planner with expertise in market plan execution, competitor and market analysis and team supervision.

Possess strong interpersonal skills that have been put to good use while interfacing with key clients and delivering needs based product solutions.

Led key initiatives and formulated strategies to meet changing client’s needs & expectations resulting into high level of clients satisfaction with increase in Market Share and added bottom-lines.

Have a fair perspective on the Business Environment with understanding of inter-relationships between diverse & complex tasks.

An effective communicator with excellent relationship building & interpersonal skill. Strong analytical, problem solving & organizational abilities. Possess a flexible & detail oriented attitude.

Effective communicator with excellent negotiation skills, with strong leadership qualities and analytical power.

PROFESSIONAL EXPERIENCE

Global Economic Advantage Inc. US Staffing Oct 2011 onwards

Sr Manager – Deliveries US Staffing

Job Profile

Leading team and taking complete ownership of ene to end recruitment cycle for Complete US Geographies for hardcore IT positions for WIPRO Technologies of middle and senior management for leading Global Organisations in, IT ie Microsoft, Honeywell,Apple,Citi,Capital One,Mastercard,and other fortune 500 organisation.

Working Knowledge with Job Diva – US Staffing software.

Recruitments.

Leading recruitment function Technical hiring

Complete ownership of IT and non IT recruitment positions, from discussing the opportunity, screening the resume, negotiating the salary, coordinating the interviews, liaison, follow- ups and finally closure of the positions within timelines.

Sourcing the resources from job portals,professional networking sites ie Linkedin,social networking sites ie Linkedin,facebook,orkut, twitter,and constantly explore personal leads references to get right candidates for the right positions.

Extensive Interaction with the client stakeholders offshore and onshore on a daily basis to get requirements with better understanding of the positions and download the same to the team for them to work effectively towards closures.

Networking with other stakeholders and BU Heads of organization to generate more business.

Team Performance Management – To maintain, track and analyze team performance and feedback sessions for the team. Building relationship with passive candidates on daily basis.

Train the team on taking effective interviews, coordination with candidates, vendors, tracking of the hiring SLA, managing the company recruitment tool & process, managing excel sheets and presentations.

Taking regular updates of progress being made and suggesting for better performance.

Work Distribution & Synchronization –Ensure that the work is distributed among the work force in an orderly fashion.

Implementation of automated staffing software tool to centralize data and enhance the productivity of the team to achive more.

Team Management

Leading team of 4 team leads and 6 team members and managed the entire recruiting process, from requisition initiation to sourcing, to acceptance of offer and final placement

Providing effective and inspirational leadership to the team members through regular Monitoring, Recruiting, Training & motivating the manpower & ensuring quality services in the market.

Leading, mentoring, & monitoring the performance of the team to ensure efficiency in process operation and meet and exceded the individual & team targets. Inculcating the same qualities in the team, helping and fostering them to become better.

Creating and sustaining a dynamic environment that foster development opportunity and motivates high performance amongst team members.

Team Performance Management – To maintain, track and analyze team performance and feedback sessions for the team. Building relationship with passive candidates on daily basis.

Train the team on taking effective interviews, coordination with candidates, vendors, tracking of the hiring SLA, managing the company recruitment tool & process, managing excel sheets and presentations.

Taking regular updates of progress being made and suggesting for better performance.

Work Distribution & Synchronization –Ensure that the work is distributed among the work force in an orderly fashion.

EQS Placements Pvt. Ltd.: Jan 2004- Oct 2011

Principal Sr. Consultant (IT-ITES)

Job Profile

Lead Multiple teams and took complete ownership of complete recruitment cycle for PAN INDIA positions of junior, middle and higher management for leading Global Organisations in BPO, IT n ITES and Energy sectors. Clients includes Dell, Convergys, IYogi, Wipro, Intelenet, Reliance Energy, Alsthom Power,Schneider India.

Well versed with Taleo Software.

Client Relationship Management

Develop relationship with key accounts with MNC’s, Indian companies and some other delegations for business development.

Interface with client for suggesting the most viable opportunity and cultivating relations with them for securing repeat business and enable myself to generate new leads for the LOB

Manage activities pertaining to negotiating / finalization of deals for smooth execution of every processing.

Attract superior talents by developing & communicating appropriate recruitment policies. Understanding job requirements & framing job descriptions so as to identify right talent for the stated job profile.

Recruitments.

Complete ownership of recruiting process, from discussing the opportunity, screening the resume, negotiating the salary, coordinating the interviews, liaison, follow- ups and finally closure of the positions within timelines.

Sourcing the resources from job portals,professional networking sites ie Linkedin,social networking sites ie Linkedin,facebook,orkut, twitter,and constantly explore personal leads references to get right candidates for the right positions.

Get in touch with the clients and the candidates before joining and after selections processes.

Sucessfully conducted bulk hiring for entry level resources for clients from different industry domains like IT ITES BFSI.

Identifying and networking with reputed strong and valuable companies,key decisions makers for deeper market penetration and improved market share.

Develop networking with other stakeholders and departments of organisation.

Develop and monitor effective & measurable training and development programme for enhancements of skill & leadership qualities

Maintain the updated records of candidates and companies and keep in touch for better result

Team Management

Lead multiple teams and managed the entire recruiting process, from requisition initiation to sourcing, to acceptance of offer and final placement

Providing effective and inspirational leadership to a team of resources through regular Monitoring, Recruiting, Training & motivating the manpower & ensuring quality services in the market.

Lead, mentored, & monitored the performance of our team to ensure efficiency in process operation and meet and exceded the individual & team targets.

Creating and sustaining a dynamic environment that foster development opportunity and motivates high performance amongst team members.

Liaise with other departmental/account managers to understand HR development needs and to ensure they are fully informed of HR objectives, purposes and achievements.

Solutions Infotech Mar1990 – Dec 2003

Sr. Manager-Software Delivery

Human Resource Management

Involved in sourcing, screening, filtering resume and conducting Interview.

Handling various job portals. Using portals and references for getting right candidates for the right positions.

Taking interviews to present suitable candidates to the Stakeholders for specific requirements and asses their potential and interest.

Develop networking with external consultants,vendors.

Using portals, keeping all the account of candidates and companies and be in touch and update all of records for better result and also having records of all selected and short listed candidates and keeping all the details about upcoming companies.

Contracts Management (multiple projects)

Problem solving and analytical, verbal and written communication, Work within tight deadlines, High-pressure environment, Budget demands of projects, Negotiating with Vendors, Flexible, with positive approach.

Responsible for the growth & profitability of IT Services Practice. Identify prospective clients from various sectors in International/Domestic Market

Provide support in presales activities, generating business from existing as well as new clients.

Responsible for Account Management & maintaining the relationship with existing clients

Ensure optimum Project Management, execution & control project activities, manage & direct teams of consultant

Evolve & develop market segmentation, penetration strategies and Customer acquisition strategy

Provide Strategic consulting including business plan & sales strategy development

Ensure the Productivity and optimize ROI and contribute in defining the processes at organizational level

Strengths

An astute and result oriented professional with extensive experience in IT and HR. Specialst in Techno Commercial Operations, Project Management, & Maintenance. A technocrat with expertise in managing & implementing projects and providing technical support coupled with interaction. Adept in technology resource administration with distinctive abilities in managing, guiding the teams to deliver projects

within pre-set budgets, schedules & to the satisfaction of client. Demonstrated abilities in commercial, project and quality engineering and attended various trainings on Quality & Customer Care Skills.

My Current assignment gave me opportunity of Handling Teams and achieving the Targets with Quality using optimum resources.

GOAL

My goal is to transition my enthusiasm, creativity & experience into a position, where I continue to provide the strategic/ tactical contribution to effective development of an organization.

LANGUAGE SKILLS

English, Hindi & Punjabi

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