Smita Ram

***** ******* ***

Fremont, CA

650-***-****

f9frbc@r.postjobfree.com

Career Objective:

Effectively utilize my professional skills in an environment that provides challenge coupled with reward, and growth

Professional Profile Summary:

• Excellent Customer Service and Quality Control Skills

• Administrative support

• Customer/Client Relation

• Special Multi-Project Management Under Tight Deadlines

• Inventory Control and Stock Inventory Skills

• Corporate and Industrial Shipping Skills

• Telephone Systems Skills- PBX Systems, NEC, NORSTAR & GPS tracking

• Software: Microsoft Office (Word, Outlook), SAP, GroupWise Oracle 11I

• Accounting Skills-Accounts Receivable, Purchase Order, Expense & Lead Report, Billing Issues

• Familiar with Illustrator; Scanning, Faxing, Copying & Printing Technology; Oracle 11i,Sales force

• Efficient at adapting to pressure situations and fast paced environment

• Highly competent at maintaining records and managing data

• Thorough knowledge of logistics management

• Proficient in coordinating activities and handling several responsibilities at once

Professional Experience:

• Trimble Mobile Resource Management, INC. Milpitas, CA – Implementation/Project Manager March 2011- Current

Build and maintained relationships with all levels of the internal Trimble team to ensure that client goals are met.

Developed escalation plans and communicate these to internal and external clients and support.

Oversee the establishment working practices and process on behalf of the client ensuring that, all Trimble departments (support, sales operations, field operations, accounting, and fulfillment) are responsive to client production and pilot account needs.

Working with sales operations and monitor all sales orders.

Escalate large-scale installations and coordinate daily progress with regional Field Operations Managers.

Pre-deployment: Review, scrub, and forward completed vehicle matrix to Field Operations Managers for schedule creation

Work with sales and other involved parties to schedule customer installation projects

Record and trace any installation issues on an action register throughout the implementation

Provide the customer with daily installation reports depending on the duration of the deployment

Created Sales Spare Orders for Sales, Field Operations, and Implementation

Created RMA replacement orders

• Trimble Mobile Resource Management, INC. Milpitas, CA – Sales Operations Analyst

April 2010-March 2011

Assistance to the Sales Personnel with the administrative, analytical and operational tasks

Align with the salesforce.com and implementation team around ongoing reporting requirements

Forecast Pipeline and general Account Management for a specific territory

Lead Management, Order Tracking and Opportunity and book orders

Quoting and presales account research

Managing Sales and Partner Systems

Generating Sales Data related Achievement Reports

Manage and consolidate weekly Forecasts, territory account updates

Work with Finance and Human Resources to develop scalable and repeatable solutions to share/maintain departmental headcount data

• @Road, Inc. Fremont, CA - Field Service Lead March 2009- April 2010

Dispatched well over a 100 technician to various site to repair GPS tracking systems

Track the schedule and keep the customer informed

Following up each day to confirm scheduling and the completion of a service request

Send reports to internal and external customers

Handle all customer escalations for the team

Conduct meetings with the team and report it to management level

Worked with Field technicians and Field operations managers and managed all escalations

• @Road, Inc. Fremont, CA - Field Logistics Coordinator /Auditor January 2008- March , 2009

Audit 100% of all Receiving transactions and other areas (based upon business need) performed by the Field Logistics Associates (FLA).

Reconcile invoices against purchase orders

Perform root cause analysis on all defects and drive process improvements

Partner with Accounts Payable to drive cross-functional process improvements that will

Increase efficiencies while decreasing rejected invoices.

Develop and publish audit reports and review with FLA supervisor and individual contributors to improve

performance and quality levels.

Create Purchase Orders for Field Technicians verify the correct part/serial numbers, Quantity and Price

Receive correct part numbers for Field Technicians

Handle customer and field technician's accounts

• Tyco Electronics, Menlo Park, CA – Accounts Payable Clerk

October 2005 –December 2007

Review all invoices for appropriate documentation and approval prior to payment

Sort and distribute incoming mail

Process 3 way P.O. matching invoices, up to 100 plus line items in Oracle 11i

Match invoices to checks, obtain all signatures for checks and distribute checks accordingly

Managed vendor accounts and interact with customers on a daily basis and respond to all inquiries

Reconcile vendor statements, research and correct discrepancies

Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted Accounting practices.

Ensure invoices are recorded to the proper General Ledger account

Prepared account analysis and spreadsheets, including analyzing weekly aging report

Receive and verify invoices and requisitions

Verify that transactions comply with financial policies and procedures

Prepare batches of invoices for data entry

List all vendor cheques in the log book

Maintain listing of accounts receivable and payable

Maintain the general ledger

Maintain updated vendor files and file numbers

Print and distribute monthly financial reports

• PNT, Fiji Islands – Accounts Payable Specialist January 2003 –September 2005

Performed Accounts Payable process

Coding and entering invoices

Resolving issues with vendors by phone and email

Performed matching the purchase order and the invoices.

Reviewed and handled escalations.

Prepare weekly escalation reports and send to it the purchasing dept.

Reconcile vendor statements, research and correct discrepancies

Special projects as assigned

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