Customer Service Medical

LORELEI E. WHITFILL

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Seeking a position in an office environment where I can utilize my exceptional customer service, problem solving, planning and organizational skills.

EDUCATION

Currently enrolled –Houston Community College, working towards AAS, Business Technology, with Medical Office specialization - 4.0 GPA

• Successfully completed courses in Microsoft Office (Word, Excel, Access and PowerPoint), Records Management, Administrative Office Management, and Medical Terminology

• Currently enrolled in Medical Coding Basics, Medical Transcription, Intermediate Keyboarding and Human Relations

• Anticipated graduation date: December 2011

SKILLS/ABILITIES

Office Skills

• Typing – 46 wpm

• Proficient with Word and Excel.

• Able to quickly learn new software packages

• Have excellent communication skills and able to work in a team

• Able to handle various clerical tasks

Management/Organization/Leadership

• Served in volunteer position as chair for Boy Scout troop committee for 5 years - set agenda and led monthly meetings, supervised completion of troop committee operations

• Organized and conducted multiple annual fund-raising activities to support the troop's budget

• Ensured that the troop conducted program planning, troop meetings and other activities in a manner that develops leadership skills of the scouts involved

• In Microsoft Excel, created and maintained budgets and expense reports for large-scale scout camping activities

Teaching/Training

• Recruited, trained and supported members of Boy Scout troop committee

• Teamed with the Cub Scout Pack Committee Chair to cultivate, educate and motivate all pack leaders and parents

• Organized twice-monthly Junior High Book Club for homeschooled children, set discussion questions and moderated group discussions

Communication

• Using Microsoft Word, created and wrote monthly newsletter for Cub Scout Pack, in a volunteer leader position

• Using Microsoft Word, produced activities and events fliers for both Cub Scout Pack and Boy Scout Troop

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