Customer Service Technician
Resume:
Amy N. Ryan
EXPERIENCE:
Aerotek/ Cvs Caremark 10-10/02-11
Certified Pharmacy Technician/ Prior Auth Representative
Answered 80-100 phone calls
Prior authorization and answering insurance questions
Customer Service
Entered or corrected overrides in system for approved prior authorizations.
Huguley Hospital 11-05/01-09
Certified Nurse Aide/Unit Secretary
Order entry of patient information into database
Customer Service/ Patient Services
Processed doctors orders
Charting/ utilized on a “as needed” basis as unit secretary
Aerotek /Caremark Pharmacy 02-05/06-05
Certified Pharmacy Technician
Answered 80-100 phone calls
Prior authorization and benefits assistance.
Kept records of all calls for pharmacists.
Assisted patient with insurance and clinical questions.
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