Manager Sales

JOHN EDWARD MCDOWELL

**** *********

Memphis, Tennessee 38128

901-***-**** ***********@*******.***

SUMMARY

A results-oriented Sales leader with experience in strategic management and problem resolution. Strong focus on process improvement and quality measurement. Skilled in motivating staff by communicating effectively and monitoring the operation to ensure growth objectives. Proven ability to build and maintain excellent customer relationships. Excellent negotiation and presentation skills.

PROFESSIONAL EXPERIENCE

Kone Elevator (Orlando, FL) 2011 – Jan 2012

Senior Account Manager

Responsible for business development and marketing functions for Central Florida.

• Planned and coordinated customer seminars to build on long term capital planning partnerships.

• Responsible for all new business bidding and negotiation of maintenance opportunities

FUJITEC AMERICA (Lebanon, OH) 2007 – 2009

Sales Manager

Planned, organized and promoted the products and services of over 100 accounts. Developed the annual strategic objectives and budget. Implemented the sales plan to meet the objectives.

• Retained and / or renegotiated 98% of existing customer revenue base of $3 million annually.

• Secured $1 million on sales revenues relating to repairs, modernization, new equipment and service sales through capital planning with existing and prospective customers.

• Exceeded sales plan revenue objectives during 2008 by 20% through effective presentations and customer counseling of features and benefits.

THYSSENKRUPP (Atlanta, GA) 2006 – 2007

National Account Manager

Directed the strategic account activities for 39 national account customers. Consulted and participated as strategic advisor relating to sales planning, market penetration, and achievement of growth objectives.

• Implemented new business development plans that increased revenue base by 30% in one year resulting in $1 million in incremental revenue in one year.

UNITED TECHNOLOGIES CORPORATION, OTIS ELEVATOR (Farmington, CT) 1984 – 2006

National Account Manager (2000-2006)

Coordinated and managed 45 national accounts throughout Southeastern United States. Tracked the revenue growth activities of a $35 million portfolio. Served as the single point of contact for senior decision makers for strategic customers.

• Developed strategic plan to increase existing national accounts by 30% during first year of role assignment. Objective goal exceeded by 40%.

• Received national leadership award for outstanding performance.

• Created and deployed executive strategy for each national account customer to 200 branch offices throughout the United States relating to strategic selling to national account customers.

Branch Manager, Memphis, TN and Savannah, GA (1991-2000)

Lead 35 associates to achieve operational plan goals. Measured customer satisfaction and account retention through effective sales planning and project management. Implemented quality processes to assure the achievement of business objectives, plan development, asset management, forecast analysis, employee development and corporate policy compliance.

• Exceeded business plan revenue objectives in each year through focused monitoring of operational metrics.

• Negotiated service and new equipment purchases in excess of $ 6 million annually.

• Achieved 15% year over year revenue growth through continuous improvement of branch operations.

Account Manager, Atlanta, GA (1984-1991)

Service new equipment and modernization sales.

EDUCATION

University of Memphis (Memphis, TN)

Masters of Business Administration

University of Tennessee (Martin, TN)

Bachelor of Science in Business Administration

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