Sales Manager
Resume:
Ian W. Sorel
Irvington, AL ***44
Home: 251-***-****
Cell: 251-***-****
E-mail: *******@***.***
SUMMARY OF PROFESSIONAL QUALIFICATIONS
• Experienced manager with expertise in human relations and project management
• Extensive background in staff recruitment and retention
• Ability to recruit, train and lead a team to achieve a targeted goal
• Superb written and oral communication skills
• Organizational and Strategic Planning
• Management Coaching
• Program Marketing
• An organized, detail-oriented, and conscientious self starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.
PROFESSIONAL EXPERIENCE
January 2011 to Present: Pilot Catastrophe Adjuster
Licensed in the State of Alabama and Texas
• Allstate Certified
• American Family Certified
• State Farm Certified
• Deployed to storm damaged areas to estimate vehicles for covered losses.
February 1996 to Present: Sorel Automotive (Owner) Irvington / Bayou La Batre, AL
• Running all operations of a self-owned business of retail and wholesale used vehicle sales.
June 1994 to December 1995: Grady Automotive Brewton, AL
• New Car Sales Manager; Rotating F&I and Used Car Manager.
• Start-up of a new dealership from the ground up.
• Responsible for all aspects of management, administrative and fiscal profit and loss.
• Prepare and administer an annual operating forecast and budget.
• Responsible for recruiting, orienting, training and supervising entire staff.
• Direct and schedule the activities of all department employees, ensuring proper staffing at all times.
• Oversight of all aspects of staff performance; performance evaluations and mediation of staff disputes.
• Conduct daily and weekly meetings in the setting and achieving of strategic and organizational goals.
• Designed and placed advertising.
• Created promotional marketing strategies to stimulate sales growth such as off-site tent sales events, special finance mailers and a first time buyer program.
• Established training programs for staff in regard to all aspects of workplace performance and professional development.
• Ensured employees provided highest standards of customer satisfaction and quality service at all times.
January 1993 to June 1994: Southern Chevy (Owned by Sandy Sansing) Foley, AL
• Inventory Control Manager
• Responsible for ordering of all cars, trucks and SUV’s. Including color, options, models, etc.
• Responsible for all dealer transfers
• Keeping track of floor plan, including moving over-age units.
• Assisted with customer relations in closing deals.
June 1989 to December 1992: Sandy Sansing Chevrolet Pensacola, FL
• Sales and New Car Sales Manager
• Responsible for the recruitment, supervision and performance of sales staff.
• Establish and enforce product-knowledge standards.
• Oversee the efforts of the employees to enhance the image and customer satisfaction ratings of the dealership.
• Understand and comply with federal, state, and local regulations that affect sales.
• Provided training to enhance the workplace performance.
June 1987 to June 1989: Pete Moore Chevrolet Pensacola, FL
• Sales
• Demonstrated new and used vehicles (includes test drives)
• Determined each customer’s needs by asking questions and listening.
• Kept abreast of incoming inventory, features, accessories, etc., and how they benefited customers.
• Delivered vehicles to customers. The delivery process ensured that the customer understood the vehicle’s operating features, warranty and paperwork, which lays the foundation for customer loyalty.
• Worked with the service department and body shop to ensure that vehicles are reconditioned as expected and on schedule.
• Attended sales meetings.
PROFESSIONAL AFFILIATIONS
• Society of Sales Associates
• Integrity Selling & Customer Service Skills
• Chevrolet Distribution Specialist
• Legion of Leaders
EDUCATION
• Escambia High School Pensacola Florida
• Florida State University Tallahassee Florida
REFERENCES FURNISHED UPON REQUEST
Contact this candidate