Nathalie Williams

*** ***** **** **** *** ** Albany GA 31705

229-***-****

f2af3w@r.postjobfree.com

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HUMAN RESOURCES

• Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance.

• Demonstrated success in negotiating win-win compromises, developing teambuilding programs, corporate policies, job descriptions and management reports.

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HR SKILLS

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• HR Department Startup

• Employment Law

• FMLA/ADA/EEO/WC

• Mediation & Advocacy

• HR Policies & Procedures • Staff Recruitment & Retention

• Employee Relations

• Alternative Dispute Resolution (ADR)

• Benefits Administration

• HR Program/Project Management • Orientation & On-Boarding

• HRIS Technologies

• Training & Development

• Performance Management

• Organizational Development

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PROFESSIONAL EXPERIENCE

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CINNABON -- Atlanta, GA

Junior Human Resource Manager, 2002-2005

Guided the startup and management of a full spectrum of HR operations, systems and programs. Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR generalist workplace issues.

Key Results:

• Played a key role in ensuring the successful launch of franchises. Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.

• Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch's employee-retention rate of 89% within an industry where high turnover is the norm.

• Negotiated approximately 50 salary offers and dozens of sign-on bonuses/relocation packages annually at both the exempt and nonexempt level.

• Brought workers' compensation program into full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury.

• Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible.

• Collaborated with senior management to write employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.

• Introduced company's first formal performance review program, creating a flexible and well-received tool that was later adopted company-wide.

• Revised job descriptions across all levels and 50+ categories. "Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position.

Pilot travel centers (Subway)

Administrative Assistant, 2005-2010

HR Assistant, 2010-2011

Promoted to fulfill a broad range of HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records. Co-chaired annual flex-enrollment meetings, resolved conflicts between employees, coordinated health fairs to promote employee wellness and performed exit interviews.

Key Results:

• Trained 25-member management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions.

• Co-developed company's first-ever standardized disciplinary procedures and tracking system that insulated company from legal risk and ensured consistent and fair discipline processes.

• Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity.

• Reworked new-hire orientation program to include HR information and company resources.

• Saved company thousands of dollars every month by reducing reliance on employment agencies. Brought the majority of formerly outsourced recruiting functions in-house to reduce billable hours from 200+ to less than 15 per month.

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EDUCATION

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Associate Degree in Human Resource Management

(Ashworth College)

Activities: Worked concurrently during college as a Administrative Assistant in the HR department for Heineken Brewery.

Currently enrolled at Baker College Online. Pursuing a Bachelors degree in HR with a minor in Marketing.

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OF NOTE

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Professional Development:

• Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers' compensation and workplace safety/security.

Computer Skills:

• HRIS applications (UltiPro, PeopleSoft Enterprise Human Resources, ADP)

• MS Office (Word, Excel, PowerPoint, Access, Outlook)

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