JULIE A. STERN

*** * **** ** **** Cottonwood, AZ 86326

928-***-****

f2achg@r.postjobfree.com

EDUCATIONAL SPECIALIST

Profile More than 15 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and developing/implementing proactive procedures. Extra-curricular experience mentoring and training children and adults;

Possess solid computer and new media skills, dependable and ethical.

• Excellent working knowledge using system software, Microsoft Excel, Microsoft Word, MS Office Suite, type 45 wpm.

• Ability to train, motivate and supervise customer service employees.

Synopsis of Achievements • Several Top Performance and Compliance Awards

• Guest Letters of Commendation.

• Developed, Posted and Implemented Emergency Procedures

• Promoted Hotel via new media. Developed and implemented social media.

Employment HYATT RESIDENTIAL GROUP INC Sedona, AZ 10/11-Current

Front Desk Agent

• Greet and welcome guests and owners

• Demonstrate excellent customer service

• Process check-ins/ check-out of guest registrations

• Run shift reports

• Communicate effectively with management and staff

• Provide concierge services as needed, support sales staff

• Negotiate upgrades and document guest complaints

• Several guest commendations

KINGS RANSOM MOTER HOTEL, INC Sedona, AZ 04/11-09/11

Front Desk / Guest Services

• Demonstrated excellent sales and customer service; Greeted and registered guests, including upgrades, guest issues, check-outs and concierge services. Balanced multi-tasks, cash drawer, shift and credit card reconciliation handled guest complaints and booked reservations.

• Promoted Hotel and corporate partners. Exuded diplomacy, delegation and leadership; training, first aid and accident reports, general night hotel supervision. Top sales guest agent--generated 12% total yearly gross revenue; lead by example.

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