AJA BOZZONE ** Willis ave Cornwall on Hudson, NY *2520 Home: 845-***-**** f1u43o@r.postjobfree.com CUSTOMER SERVICE REP / 12 YEARS' EXPERIENCE IN CALL CENTER SETTINGS Qualified customer service rep offering: •12 years of experience providing customer support in busy call center environment for an automobile club. •An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. •Strong ability to multitask under pressure. •Excellent skills in communication and listening to customers' needs. •Committed to have a sincere desire to solve customers' problems. •Extremely productive in a high volume, high stress, environment. •Ability to type 40 wpm. EXPERIENCE Customer Service Representative 8/1999-05/2011, Automobile Club of NY, Newburgh, NY Handle customer inquiries, complaints, billing questions and payment service requests. Answered inbound calls in support of customer needs. Assisted members with emergency road service. Calmed angry callers, repaired trust, located resources for problem resolutions. Key Accomplishments: •Earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness. •Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations

Knowledgeable in reading road maps and giving detailed direction in United States and Canada.EDUCATION High School, Cornwall, NYSKILLSSkill NameSkill LevelLast Used/ExperienceCustomer ServiceExpertCurrently used/12 yearsCall Center Service OperationsExpertCurrently used/12 yearsComplaint Handling/Dispute ResolutionExpertCurrently used/12 yearsData Entry/Records ManagementExpertCurrently used/12 yearsMultiline Phone UseExpertCurrently used/12 yearsMS Word, Excel and AccessIntermediateCurrently used/8 years