Youping Liu

**** ********** **, *** ****, CA **148

Phone: 408-***-**** or 408-***-**** Email: f1ml2q@r.postjobfree.com

OBJECTIVE

To obtain a challenging position in technical support area where my skills and experience will allow me to contribute to profitable corporate growth and my career development

QUALIFICATION SUMMARY

• Experience in all aspects of IT functions from desktop support, networking, servers, VPN, Firewall, email, web management to production systems

• Multi-tasking and fast-learning technical support with extensive experience on various networking products and strong troubleshooting and problem solving skills

• Certified expertise with latest knowledge in routing, switching, wireless networking, telecommunication, etc.

TECHNICAL SKILLS

• Platforms: Windows 7, Vista, XP, NT, 2000/2003, Mac OS 9 and 10, Active Directory, Unix/Linux

• Languages: HTML, Perl, SQL

• Tools: NetIQ Chariot 5, IP View Pro, Ethereal, IP Finder, Ghost, DU Meter

• Protocol: TCP/IP, UDP, DNS, DHCP, RIP, OSPF, IGRP, STP, VPN, WPA/WPA2, QoS, UPnP, ADSL, T1, Cable, POP3, SMTP, HTTP, FTP, SSH, SNMP, 3G, NAS

• Application: Microsoft Office 2003/2000, Account Mate, File Maker Pro, Symantec Antivirus, Backup, AVG Antivirus

• Hardware: Router, Access Point, Wireless Adapters, Switch, NIC, Print Server, IP Camera, NAS, KVM Switch, PoE, Powerline Adapter, Modem

PROFESSIONAL EXPERIENCE

Senior Support Engineer, Airlink101 (Phoebe Micro), Fremont, CA 1/2004 - Present

Airlink101 is one of the popular brands in the networking product industry. Its product lines include 802.11a/g/n wireless access points and routers, switches, IP cameras, NAS, print servers, and wireless network interface adapters with yearly revenue of up to half billion dollars. Its products are distributed through major retail and online stores such as Fry’s Electronics etc.

Lead Airlink101 Technical Support team to assure our customers to be properly served in their technical needs:

• Provide 3rd level escalations support for various routers, switches, storage devices and wireless networking devices.

• Provide help to sales team to recommend and verify network designs

• Review internal documents and knowledge articles for internal and public dissemination.

• Develop and conduct technical training to support staff.

• Analyze customer calls to identify product problems in the field and recommend call avoidance strategies.

• Replicate customer reported issues to provide validation of defects to engineering.

• Serve as a referral point for more complex technical issues.

• Troubleshoot the technical issues escalated.

• Update driver, firmware, and knowledge base published on Airlink101 Support website www.airlink101.com/support

Test and qualify Airlink101 products incorporated with various OEM/ODM suppliers and chipset vendors. Typical projects I have done in last six years include:

• 802.11a/n Outdoor High Power Wireless Access Point APO1215 and APO1200

• 802.11g/n Multi-functional Wireless Access Point AP671W

• 3G 802.11n Wireless mobile router AR660W3G and AR550W3G

• 802.11a/g/n Dual-band wireless router AR725W and USB adapter AWLL7025

• 802.11g Wireless Night Vision Camera AICN500W, Pan tilt Wireless Camera AICN747(W), AICN777(W)

• Multi-function printer servers including AMPS230 wired and AMPS240W wireless version

• 3G mobile 802.11g wireless broadband router AR360W3G

• 802.11n (Draft 2.0) wireless line with Ralink chipset solution (AR680W Wireless Router, AWLC6080 CardBus, AWLH6080 PCI, and AWLL6080 USB Adapters)

• 802.3af PoE Ethernet Switch ASW308P

• 802.11g MIMO wireless line with Ralink solution(AR525W Wireless Router, AWLC5025 Cardbus, AWLH5025 PCI, and AWLL5025 USB Adapters)

• 802.11g wireless IP camera AIC250 and AIC250W with motion detection

• Giga network adapter series including AGIGA32PCI, AGIGACB, and AGIGAUSB adapters

• Super G 108Mbps wireless line with Atheros chipset solution, including AR410W Wireless Router, AP411W Access Point, AWLC4030 Cardbus, and AWLH4030 PCI Adapter

• 802.11g wireless line with Marvell, ZyDas, and TI chipset solutions, including AR315W Wireless Router, AP311W Repeater, AWLC3025 Cardbus, AWLL3025 USB, and AWLH3025 PCI Adapter

• 802.11b wireless solution with Realtek chipset solution, including ARW027 Router, AWLC011 Cardbus, AWLH1201 PCI, and AWLL017 USB adapter

Manage all aspects of IT functions from desktop support, network, VPN, Firewall, email, website management to production systems.

• Configure and manage Active Directory with domain controllers

• Configure and monitor routers, switches, and firewall

• Monitor and maintain Symantec Backup Exec system

• Define standards for Desktop/Laptop/Server configurations

• Support and manage desktops, laptops and PDA devices

• Support printers, copiers, scanners, and fax machines, projectors and telephones

• Provide desktop support with installing software, troubleshooting issues, etc.

• Manage and backup data server, email server and web server

• Support remote users with troubleshooting DSL, Cable, wireless home routers and VPN

• Evaluate technologies and recommend technologies to invest in

• Keep our IT infrastructure working, secure and up to date

• Work with everyone in the organization, including support to C-level executive staff

Technical Support Engineer, Phoebe Micro Inc., Fremont, CA 1/2002 – 1/2004

• Answer the technical questions of Phoebe customers concerning communication and networking products via phone and email

• Qualify new products by testing, providing test reports and recommendations

• Supervise RMA team on testing returned products

• Troubleshoot the technical issues reported from customers

• Configure and deploy new systems, new software, etc.

• Maintain and upgrade existing hardware and software

Network System Engineer, Signature Technology Solution Inc., Rochester, Michigan 2000-2001

• Lead a group of 3 people to design, specify, and implement network architecture with LAN, WAN technologies for a high school in Detroit.

• Install and configure Cisco routers and switches with varieties of routing protocols, including OSPF, IGRP, EIGRP, RIP, etc.

• Install and configure desktop computers, operating systems, and applications.

EDUCATION, TRAINING AND CERTIFICATION

Microsoft Certified System Engineer, MCSE

Cisco Systems Networking Academy, CCNA and CCDA

Washtenaw College, Michigan, Advanced Certificate on Network Administration

University of Science and Technology, Beijing, Ph.D. in Engineering

Beijing University of Chemical Technology, Beijing, Master & Bachelor in Engineering

Contact this candidate