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Customer Service Quality Assurance

Location:
Houston, TX, 77042
Salary:
14.00-17.00/h
Posted:
May 15, 2012

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Resume:

Tayler McCullough

**** ********* **

Houston tx *7042

f0heph@r.postjobfree.com

281-***-****

Administrative professional with excellent organization, technical and verbal communication skills. Positive attitude, team player, and ability to work with time sensitive projects and confidential material.

Knowledge of Medicare/Medicaid laws, Sarbanes-Oxley (SOX), GAAP, and HIPAA

ATTRIBUTES

Vendor Management AR/AP Budget

General Clerical Recruitment Contract Administration

Quality Assurance Inventory Control ICD-9 Coding

PROFESSIONAL EXPERIENCE

Office Team 04/2012-Present

Receptionist

1.Greet clients

2.Answer multi lined phones

3.Schedule/Receive appointments

4.Set up conference calls

5.Order office supplies

6.Manage inventory control

7.Data entry

8.Keeping break and lounge area clean

Apple One 04/2012-04/2012

Customer Service Represenative (O'cconer and Associates)

1.Answer all incomeing calls for clients

2.Helping exsiting clients with their Tax claimes

3.Getting the clients to the right departments

4.Proccesing payments (credit,check,cash)

Clover Resources 02/2012-04/2012

Kroger Distribution (Long Term Temp) -Warehouse Receiving Clerk Data Entry- ASP

1.Receiving the incoming trucks and their paperwork

2.Make the receiving schedule for the trucks to arrive

3.Place trucks in proper doors

4.Print the break downs and TI highs for the lumpers to unload the trucks

5.Answer Multi lined phone, transfer to proper departments when needed

6.Inventory Control

ACS (Contract) 09/2011-02/2012

Customer Service Representative

1. Manage call leads to existing customers regarding a new credit card promotion

2 .Submitting applications if customers agree to terms

3 .Maintain a Quota of 300 calls or more a day

ATT (Contract) 01/2011 -08/2011

Call Center Representative

1. Manage warm call leads to promote ATT products to current and potential customers

Maintain monthly sales quota

Administer quality in customer service to satisfy customers

Burnett Staffing 03/2010-05/2012

Winston and Strawn Law firm (Receptionist)

1.Greet clients

2.Answer multi lined phones

3.Schedule/Receive appointments

4.Set up conference calls

5.Order office supplies

6.Manage inventory control

CHRISTIAN ADULT CARE SOLUTIONS 04/2007-12/2010

Office Manager/Administrative Assistant

Assure HIPAA and SOX compliance for regulatory control

Review and approve the supplier approval process

Maintain Master Services Agreements and contract renewals

Oversee Insurance verification and process claims

Coordinate staff schedules, workflow, and recruitment of clerical and clinical personnel

Assist with budget preparation, month end and year end close

Report financial progress to leadership and track AR/AP detail

8 Manage inventory control

SOFTWARE

MS Office Suite 2010, SAP, MS Outlook, Publisher, ITIMS, Cisco Web Ex, Cisco & ATT Communication devices,Stolie,TPX,Switchboard

EDUCATION

BBA, Texas Southern University, 2010-present

Diploma, Waller High School, 2009



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