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Customer Service Manager

Location:
Atlanta, GA, 30043
Posted:
May 25, 2012

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Resume:

KAREN S. JENKINS

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**** ******* *****, *************, ** 30043 • 770-***-**** • f0c0ip@r.postjobfree.com

EXECUTIVE ASSISTANT

PROFESSIONAL PROFILE

High-energy, first-class performing professional with 20 years of Administration experience; effective and accountable at all times: Overcome challenges within slow to fast-paced environments using experience-backed judgment, strong work ethic, and a meticulous eye for detail, deadline orientation, self-assurance and irreproachable integrity.

CORE COMPETENCIES

Advanced Interpersonal Skills Database Creation & Oversight Infrastructure Support

Program/Project Management Strategic Planning/Organization Conflict Resolution

Vision & Execution Regulatory Compliance Records Management

Event/Tradeshow Planning Cross-Functional Orientation

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PROFESSIONAL EXPERIENCE

Harry Norman, REALTORS®, Atlanta, GA, 2011 - 2012

CORPORATE ADMINISTRATOR

Establish priorites for appointments, calendar management and coordination.

Single-handedly planned and executed more than six corporate events to include site selection, menu, guest speaker for up to 250 associates per event.

Maintain confidential records for CEO to include employee information.

Process expense reports and maintain travel profiles

Coordinate assembly and preparation of monthly sales reports for distribution

Keeps confidentiality, oversees effective, efficient office operation, relieving administrative staff of details as needed.

Work closely with Marketing department in rollout of expanding company brand.

Medical Mutual of Ohio, Atlanta, GA , 2010 - 2011

SENIOR SECRETARY / OFFICE MANAGER

Establish priorities for appointments, calendar management and coordination.

Arrange meetings and special events including team meetings, customer meetings, voice conference calls and video conference calls.

Maintain confidential records which may include budget, employee information and other documents of a sensitive nature.

Coordinate travel for executives.

Process expense reports and maintain travel profiles.

Assist employees with operational questions and processes including expense reporting, travel coordination and submission of company forms.

Performs all functions of office manager/administrator.

Keeps confidentiality, oversees effective, efficient office operation, relieving administrative staff of details as needed.

Coordinates assembly, preparation and data summary for complex reports.

Monitors office equipment/supplies and arranges for repair/replacement, coordinates maintenance requests.

KAREN S. JENKINS

PAGE TWO

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Primerica Financial Services / Citigroup, Duluth, GA 1997 – 2009

EXECUTIVE ASSISTANT / BUSINESS ANALYST I - Claims Department

Database Creator: Implemented Client / Attorney Database to help in selection of outside counsel for pending litigation regarding life insurance claims.

Cost Forecaster: Compiled data as to prepare weekly, quarterly and annual budgeting forecasts for needs-based equipment and supplies expenditures.

Vendor A/R: Realized the need for, created, implemented and maintained 25+ vendor bill-pay system for corporate accounting.

Audit Assistance: Took initiative, worked with warehouse and other file hosts to ensure that files were ready for reinsurer audits; recreated files if originals not available.

Data Security: Updated and safe-kept 30 employee database of time reports, salary and relocation information.

Customer Service Agent: Provided large-volume calls and in-person service for 30 client product inquiries daily.

Independent Administrative Orchestration: Independently planned and executed administrative responsibilities -

~ Expense Processor: Processed expense reports

~ Meeting Management: Reviewed all, accepted and re/scheduled activities, appointments, meetings, conferences and reminders.

~ Records Keeper: Streamlined filing process and maintained department records.

EXECUTIVE ASSISTANT – Investments

Department & Personnel Information Custodian: Organized, input and maintained all department reports and correspondence in addition to employee time reporting, salary and relocation records. Entered information for documentation in HATS (Historical Agent Tracking System).

Regulatory Compliance: Ensured field sales force was in NASD compliance with personal security accounts and licenses. Established formal communication process with the regulatory agencies to provide transparency to the business through regular business updates. Developed and managed strategy and messaging for regulatory interactions to ensure transparency of performance, management and compliance of the business.

EDUCATION & TECHNICAL PROFICIENCY

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Business Administration, Valdosta State University, Valdosta, GA

Microsoft Office Suite



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