CYNTHIA M HAMEL

**** ***** ********* ***

DAYTONA BEACH, FL 32124 US

Phone: 915-***-****

Alt Phone: 386-***-****

eyyuiq@r.postjobfree.com

Abilities

Detect discrepancies on records or reports, prepare reports. Itemize and total customer merchandise selection at checkout counter,using cash register, and accept cash or charge card for purchases. Stock shelves,racks,cases,bins,, and tables with new or transferred merchandise. Compare merchandise invoices to items actually received to ensure that shipments are correct.

Employment History

Customer Advocate

11/2009 - 06/2011 Career Steps Incorporated Daytona Beach, FL

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Customer Service Specialist

07/2009 - 11/2009 One Stop Career Center Daytona Beach, FL

Assisting job seekers with job applications, resumes and cover letters. Encouraging job seekers to enroll in school. and classes offered at the One top Employment Center. Assisting job seekers with on line applications. Helping job seekers set up email addresses. Making sure job seekers complete job applications correctly and efficiently. Referring certain applicants to certain employers. Assisting job seekers with faxing, telephone calls to employers.Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Explained Labor Market information to job seekers.

Insurance Refund Analyst

09/2007 - 12/2008 Halifax Medical Center Daytona Beach, FL

Determine the correct refund to reimburse. Contact patients and Insurance Companies for accurate coordination of insurance benefits.

Financial Resource Coordinator

05/2005 - 12/2008 Halifax Medical Center Daytona Beach, FL

Contacting in-patients to arrange for payment of hospital care. Assisted patients and their families in obtaining financial assistance through programs offered at Halifax Medical Center. Maintained a high level of professionalism while respecting the confidentiality of our patients.Determine the correct refund to reimburse. Contact patients and Insurance Companies for accurate coordination of insurance benefits.

Customer Service Representative

03/1989 - 03/2005 El Paso Electric Company El Paso, TX

Provided direction and coaching to Customer Service Representatives. Ensured proper staffing and schedule adherence. Monitored agents performance to assist in identifying both quality and production performance. Call monitored agents for quality assurance and customer satisfaction. Identified areas needing process improvement and develop an action plan accordingly. Handled supervisor calls as necessary. Provided administrative support Revenue Department.

Certifications

Certification Title Issuing Organization Completion Date

Job and Career Transition Coach One Stop Employment Center 06/2011

Florida Certified Workforce Professional Dynamic Works Institute 12/2009

Additional Information

Campaign for Working Families Volunteer

Idignity Volunteer