Karen Q. Miller

*** ******* **

Aledo TX *****

Phone: 817-***-****

Email: eycnm1@r.postjobfree.com or eycnm1@r.postjobfree.com

Karen Q. Miller

Objective To work in an environment that allows me to learn and further my education so that I can become more of an asset to the company I work for as well as myself.

Experience

May 2003-February 2012

First Command Financial Planning/Bank

December 2006- February 2012

First Command Bank Fort Worth, TX

Customer Care Representative

• Answer inquiry calls from clients/agents concerning accounts, products & procedures of all areas of the banking including new/existing accounts.

• Perform maintenance requests received by phone for check re-orders, cashiers checks, basic loan maintaince, Debit/ATM PIN Resets, Loan payments, On Command Lockouts, Change of Addresses, close accounts, account transfers & Line of Credit Advances.

• Receive & Complete all wire requests & stop payment requests

• Stay current on literature on Banking Regulations/Procedures

February 2005 to December 2006

First Command Financial Planning Fort Worth, TX

Insurance New Business

• Data Entry ~ Insurance Cover Memo’s (Insurance Policies)

• Cover Memo Letters ~ Mail Merge

• Assist Client Services processing 810’s

• Assist Advisor Services with Newsletters when available.

May 2003 to February 2005

First Command Financial Planning Fort Worth, TX

Advisor Service Specialist

• Advisor Termination/Reassignment/Relocation Letters

• Handle inbound calls for advisors

• Create client family files in AS400

• Process bad addresses/OPAI list

• Process Investment Discrepancies

• Process returned mail/newsletters/White Cards

• Proficient in Outlook/Word/Excel/AS400

• CIDR Exceptions

• Process Bank List address changes

February 2003-May 2003

Answer America Fort Worth, TX

Telephone Operator

• Handled incoming calls on the Graveyard Shift

February 1999-February 2003

RadioShack Corporation Fort Worth, TX

Circulation Coordinator

• Working with major newspapers insuring they receive monthly inserts for

Radioshack

• Liaison with Market Place Print & RR Donnelly for Inserts & Flyers

• Maintain the messaging files for the monthly Flyers

• Working with Marketing, Copy, ROP departments

• Handling the Fed Ex & UPS statements for billing

December 1998- February 1999

Kelly Temporary Agency

• Temporary work

February 1995 – November 20th 1998

Computer City Corporate Office Fort Worth, TX

Senior Credit Card Research

• Research retrievals and chargebacks to the company and its more than 100 stores

• Maintain journals of credit card account activities

• Assist stores in dispute resolutions

• Assist with Customer relations

• Negotiate account actions

• Maintain spreadsheets of retrieval details and summaries

• Liaison with Visa and Mastercard service personnel to NPC

• Helping Loss Prevention research tickets for cases

December 94-November 95 Blockbuster Music Fort Worth, TX

Sales Clerk

• Working the Cash Register

• Help customers

October 94 – February 95 Regis Inventory Fort Worth, TX

Inventory clerk

• Data Entry by 10-key

• Various Merchants (Albertsons, Home Depot, Sportstown, Blockbuster Music)

August 93-August 94 Montgomery Ward Fort Worth, TX

Senior Clerk-Ladies Wear

• Cash Register

• Customer Service

• Merchandising

May 90- August 93 Hartman Medical Clinic Carswell AFB, TX

Receptionist & Billing Clerk

• Answering phones & booking appointments

• Medical Billing (ICD-9 Codes)

• General Office work

SKILLS AND ABILITIES

Clear verbal communication, written communication, and reading comprehension in English

Basic computer skills (i.e., typing- 60 wpm, data entry, Internet navigation, Microsoft Windows and email)

Basic use of standard office equipment (i.e., telephone, computer)

Strong interpersonal and customer service skills

Ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills

Application of good judgment and decision making

Ability to work efficiently both independently and as part of a team

Ability to prioritize work to meet deadlines and productivity goals

Ability to work under pressure and cope with stress effectively

Contact this candidate