Joseph Calvo

*** ****** ******, ****, ********** 92821

Home 714-***-**** Cell 562-***-****

ex8kny@r.postjobfree.com

PROFILE

Seasoned information technology professional with over nine years of first rate technical/business/project/change management work experience. Creative, highly professional who is looking to add value by delivering exceptional and high quality services to Fortune 500 organizations (Rational Unified Process and Scrum environments).

PROFESSIONAL EXPERIENCE

KForce (Avery Dennison) Brea, CA November 2009-December 2010

Business Analyst Consultant: Change Management

• Analyzed business/system requirements for the Avery Change Management project: Remedy Change/Release Management module (functional requirements, use cases, wire frames and Sarbanes-Oxley governance).

• Analyzed production releases for Retail Information Services (business unit) by performing root cause analysis, investigating and resolving of automated online billing transaction Request For Change submissions (Supply Chain Management SAP solution: InfoChain Express).

• Managed Configuration Management database of technical resources involved in the project and their allocation and movement across various business units (Scrum environment).

• Developed Change Management Share Point site for publishing standard operating procedures/technical documentation, UAT/ Regression testing.

• Resolve data integrity issues; perform data analysis to streamline business processes.

• Performed SQL and data conversions, data mapping and data validation between Avery’s Configuration Management Database and Siemen’s eChange tracking system.

• Developed operational and executive SQL ad-hoc reporting (performance and aging metrics) as well as process analysis (data flow diagrams).

Technologies Used:

• BMC Remedy Change/Release Management version 7.6, ITIL v3 and Mercury Test Director 8.0

• IBM AIX 6.0, Microsoft Office/Share Point, Simple Object Access Protocol, SQL, UNIX and XML

Experian (Global Credit Reporting Agency) Costa Mesa, CA November 2007- November 2008

Business Analyst / Project Coordinator / Change Management

• Functioned as the primary contact and interface for Documentation Configuration Management: providing functional requirements use cases, wire frames and Sarbanes-Oxley governance.

• Analyzed business requirements which lead to the development of customer-facing web solutions (Content Management System-Interwoven).

• Supported change control activities during entire product life cycle including: product inception, product development, production, sustaining product changes, and product end-of-life.

• Acted as project coordinator for Service Oriented Architecture projects (development, test, production, etc.) by providing advice and guidance and standard operating procedures (hosted on multiple web sites for Experian business units - Content Management System: Intranet/Internet/Extranet).

• Defined the Software Requirements Standards and detailed design documentation and coordinated user review and acceptance.

Technologies Used:

• BMC Remedy Change/Release Management version 7.6 and IBM Rational Rose: Clearcase/Clearquest 7.1

• Crystal Reports, IBM AIX 6., Microsoft Office/Exchange 2007, Interwoven Content Management and Microsoft Office/Share Point, SQL, UNIX , WSDL and XML

Irvine Technology Corporation (First American Trust) Santa Ana, CA February 2007-September 2007

Business Analyst / Project Coordinator / Change Management

• Administered the 1031 Exchange’s tax deferred finance CRM web application: Expresso: provided business analysis, functional and non-functional technical enhancements (Scrum environment).

• Assisted 150 end users regarding technical problems regarding electronic data interchanges (BizTalk).

• Proficient in quality assurance/SOX process: analyze testing results, report defects and identify test failures.

• Maintained the timely and accurate generation of all corporate internal reporting, consistency and standardization amongst the various types of reports and databases.

• Performed essential business analysis (use cases, wireframes and Sarbanes-Oxley governance).

Technologies Used:

• BMC Remedy Change/Release Management version 7.6 and Mercury Test Director 7.0

• Crystal Reports, IBM AIX 6.1, Java Script, Microsoft Office/ Exchange 2003, SQL, UNIX and XML

Standard Pacific Homes (Home Manufacturing) Irvine, CA November 2005- November 2006

Business Analyst / Project Coordinator / Change Management

• Solicited, analyzed and documented system requirements for the SPECS project: online tool for homeowner’s insurance policy holders (object oriented application).

• Assisted Release Management in software implementations (Scrum environment).

• Managed the gathering of business requirements (use cases, wireframes and Sarbanes-Oxley governance).

• Developed and maintain new standardized metric reporting on a routine basis, i.e., define, create, automate, and maintain operational cyclical reporting (also utilizing SQL stored procedures for ad-hoc requests).

• Managed test scenarios/scripts, identifying defects and coordination of production releases.

Technologies Used:

• BMC Remedy Change/Release Management version 6 and IBM Rational Rose: Clearcase/Clearquest 6.0

• HTML, Java Script, IBM AIX 6.0, LDAP, Microsoft Office/ Exchange 2000, SQL, UNIX, and XML

ACS (Affiliated Computer Services) Santa Ana, CA July 2002 – August 2005

Business Analyst / Project Coordinator / Change Management

• Supported Orange County agencies by providing the business/technical enhancements to the Health Care insurance CRM web portal front end application: Onbase (Rational Unified Process environment).

• Assisted ACS’s technical support team in providing superior technical support/release management in the areas of ITIL operations practices and Sarbanes-Oxley governance.

• Developed analysis reports (metrics) of data to provide problem management for technical support.

Technologies used:

• BMC Remedy Change/Release Management version 5, Red Hat Linux and Mercury Test Director 5.0

• HTML, HTTP, Java Script, LDAP, Microsoft Office/Exchange 2000, SQL, UNIX, WSDL and XML

EDUCATION

University of Phoenix

Master of Business Administration Degree (IT Management) Costa Mesa, CA June 2008 - present

Bachelor of Science, Information Technology (Graduate) Costa Mesa, CA February 2003-November 2007

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