**** ***** ***** ** ******* T. McKenna, PMP (H) 704-***-****

Denver, NC 28037 Email:ew4w8y@r.postjobfree.com (C) 516-***-****

SUMMARY OF CAPABILITIES

A highly energetic, creative, innovative, quality and results-oriented technical and entrepreneurial business leader with the ability to analyze and solve complex business problems, excellent communication, negotiation, team building, associate development and mentoring skills, and extensive experience in the following:

Internal consultant, Project Management w/Risk in Process and Technology, especially New Business/Product Introduction (NBI/NPI) • PMI Certified PMP following project management best practices in a matrix environment

• Total responsibility for all elements of NBI/NPI in a multi-system/product service environment

• Develop charter and scope with technical requirements, and the work breakdown structure (WBS), then generate detailed project plans with resource and budgetary req’ts using MS Project

• Manage the plan, and track progress against key milestones, communicate status, escalate functional, quality and timeline issues and risks appropriately; adjust all plans as needed

• Provide PMO status reports for all projects, including dependencies and program financials, to both internal and external, customer/stakeholders to the executive level

• Deliver projects for customers that are on-time, on-budget, and on-scope

• Risk Assessment, Analysis and Management at all levels of project development and delivery

• Manage external vendors using RFPs and SOWs to assure delivery of required elements

Lean Six Sigma w/Continuous Process

Improvement (CPI) & BPR, OE, Quality Systems, Change Mgt (CM) and Reliability • Lean Six Sigma DMAIC Trained to the Black Belt level, Certified Green Belt driving CPI initiatives and Business Process Re-Engineering(BPR) and Operational Excellence (OE)

• ISO9001, ISO13485 and FDA 21 CFR part 820 cGMP IQ, OQ, PQ Validation, TQM, Sarbanes Oxley

• Use CM techniques to conceptualize & socialize ideas, make recommendations & gather team consensus to drive measurable business success through people

• Extensive application of reliability analysis tools such as RCA and CA, FMEA, and MTBF

Business Process Mgt (BPM)/Re-Eng (BPR) w/Business Analysis in Technology Development, Transfer and Implementation • Liaison between IT and Business Units using BPM/BPR best practices to build the AS-IS process workflows/system model and assist on the TO-BE process workflows model/system interfaces

• Use BA to integrate business-specific apps across the enterprise and to corporate ERP systems (SAP and Oracle), including re-engineering system and user interfaces, with testing and training

• SDLC methodology in product test, validation, and configuration management systems typically using waterfall/traditional methods with Agile training and knowledge of CMMI methodology

• Implement, manage and maintain network server and web-based apps using multiple RDBMs (Oracle, Sybase and SQL Server), application and web servers, servlet engines, and multiple OSs

• Led data migration/integrity project teams with Service, Sales, Mfg, Ops and Corporate IT

• Manage external consultants, software developers and IT system vendors

Service and Customer Relationship Management (CRM) • New services development, sales, marketing, logistics and support

• PM for major Customer/Product issues w/extensive client-facing experience to the C-level

• Sales/Service technical consultant, helping to maintain and generate business from customers using customer/market-specific use analysis, training and project mgt

• WW Call Center interface for product/site engineering and customer service issues

PROFESSIONAL EXPERIENCE

Sr. Technical Portfolio Project Manager Open Systems Tech Contractor to Bank of America 2012

Built methods and improved project reporting/control capabilities for a portfolio which doubled to 240 active technology projects; PM responsible for managing a portfolio of Integration architecture deliverables across a diverse group of client-sponsored projects in a matrix environment, including interfacing w/project leaders to assure project timelines and resource needs are met, while building new processes and a consolidated system of record in Sharepoint

Sr. Project Manager for New Business Introduction Sanmina-SCI 2008-2012

Program/Project Mgr for all New Business/Product Introductions (NBI/NPI) for product repair outsourcing into our Medical Imaging Equipment Service Center of Excellence, controlling a portfolio of 30-40 domestic/international projects, worth from $3M to $7M, while assuring all product training, quality management, documentation, systems, facilities, IT Infrastructure, materials and logistics are integrated seamlessly into SANM’s operations, and effectively communicate all progress and risks to SANM and Customer Sr Mgt

• Re-engineered operations and services, including adding reverse engineering capabilities and innovative risk management and mitigation strategies, leading to tremendous site expansion, with 300% growth in square footage, a concurrent tripling of repair/assembly volumes, and a doubling of revenues

• PM for multiple $100k to $5M+ NBI transitions, 15k -30k sq ft, with up to 600+ products, 10k+ comps, 70+ stakeholders, including HR issues; on -time, on budget, with sites up and running in one day, zero missed shipments and zero field quality issues

• During Execution phase use Agile-style process: hold daily stand-ups to identify progress to task, identify barriers for removal, issues impeding progress, teaming/partnering needs, and weekly mgt reviews against goals and objectives w/escalation needs

• Operations management responsibility of transitioned projects to KPIs for the 3-6 month closure phase

• Directed cross-functional Operational Excellence efforts using Lean Six Sigma tools on transitioned products, doubling productivity, reducing site footprint 60+%, decreasing repair cycle times by >50%, and driving DOA rates down from 6% to <0.01%

• Heavy Customer interface - site sales and marketing liaison for business development activities, including business case and proposal generation, as well as developing and delivering prospective customer-focused presentations, and site tours

• Developed and delivered the Global Service Divisions’ New Business Opportunity and Capture Plan for Medical Imaging Equipment

• Identified $8M of business development opportunities, including SWOT analysis with a focus on barriers to implementation

• Led the Black Belt/Reverse Engineering CT Imaging Gantry Supply Chain and Refurbishment project saving the customer over $2M, with the site becoming the “one stop shop” for bearing assy replacement and field readiness assurance for CT Imaging Gantries

• Developed a division-wide Reverse, Value and Sustaining Engineering Services Program that drove $4M in revenue worldwide

• Led the Black Belt/BPR $400k project to implement a new Product ID process and system in an SAP-driven logistics operation

• Closed and implemented a new customer from Resident Safety Systems industry-$330k initial revenue w/$1.5M potential in 2 yrs

Sr PM/Consultant – Business Process Management (BPM) B4 Consulting 2007-2008

Business Process Expert/Project Manager working with our clients to model and develop business solutions to issues that can be implemented using technology, typically ERP tools from SAP; mySAP for large, and SAP Business One for small to mid-sized, enterprises

• Led BPA/BPM, and GMP Validation efforts, including successfully meeting external IT system audit criteria, for the mySAP ERP 2005 (ECC 6.0) System Implementation Project-focused on the MM, SD, WM and FICO modules-at a $500M Pharmaceutical corp. with a budget of $3M and a project team of 20+

• Developed end-to-end Macro-to-Micro cross functional business process flows for the original SBO system, that were then modified for the mySAP implementation above, enabling the mySAP implementation to be completed in 3 months

• PM/BPM for a major SAP Business One (SBO) implementation at a $250M Property Management organization, including development of leading-edge, process-specific modules for Fixed Asset and Property Mgt with a $1M budget and a team of 10+

• Turned around a “Red” project to deliver a fully functioning system and garnered an additional $300k in change orders

• BPM Work stream Lead for the SBO implementation project at a major optical equipment manufacturer

Executive Consultant PROMONTORY MANAGEMENT GROUP 2006-2007

Foster Continuous Process Improvement (CPI), BPM and OE at our clients utilizing Change Management and Lean Six Sigma DMAIC processes to find opportunities and implement sustainable solutions, especially those involving productivity enhancing tools and systems. Utilize the management consulting process, from problem-identification through solution development and deployment.

• Led a Service Transformation team at a major rail transportation company that focused on the On Board Customer Experience

• Proposed a technology-based food service delivery and logistics system using WLANs and wireless portable data capture devices, estimated to generate $2M in cost savings and $0.5M in the capture of previously lost sales

• Using BPA/CM tools developed a portfolio prioritization process and standardized PM methodologies to improve management and delivery of capital projects ranging from $100k to $10M at a major chemical manufacturer

Director of Technical Services VEECO PROCESS EQUIPMENT, INC 2005-2006

Directed the WW Technical Services Group with total P&L responsibility for a $9M line of business including logistics, tech support engineering, marketing, documentation, training and managing a staff of ten

• CPI of WW Service Logistics processes - assured >90% parts availability within 24 hrs, reduced consignment inventories by 50% and overall inventories by 10%, and significantly improved part quality and customer satisfaction

• BPR Service’s Refurbishment Program, improving quality and reliability, and generating $1.5M+ in revenues

• Service Business Process Expert/Owner for the global migration from the legacy BAAN system to a new ERP system, SAP R/3 5.0

• Achieved Sarbanes-Oxley (SOX) compliance in the WW Service organization

Additional Professional Experience 1989-2005

Sr. Manager, Services Product and Systems Engineering Symbol Technologies(now known as Motorola Solutions)

Directed the Global Services Product and Systems Engineering team that developed, implemented and continuously improved the WW ERP-Integrated, Systems Test and Configuration Management IT Infrastructure that enabled the test, repair and re-configuration of over 2M products/yr, as well as leading the cross-functional WW Service and Warranty Continuous Quality Improvement (CQI) Master Team, including PM for all major customer/product issues w/site visits and executive presentations

• Organized OE and CPI efforts throughout the product life cycle, as well as in CRM and Service Systems and Processes, leading to improved product/service quality and reliability, improvements in customer satisfaction, while generating $15M+ of savings

• WW Service/Warranty CQI Team reduced warranty costs to less then 2% of sales, a cost reduction of over $6M

• Service team leader for the cross-functional Engineering Customer Response team that prevented the loss of a major government customer with an install base of over 350,000 units and >$10M/yr ongoing service/upgrade revenue

• Led multiple additional Customer Response teams that helped improve the customer experience, and maintain and generate new business from customers and partners representing all facets of Symbol’s business, and over 30% of its revenues

• Business Process Expert for Service Repair, Logistics, CRM and Product Lifecycle Management for Symbol’s SAP R/3 4.6 Beta CRM Module Implementation with interfaces to multiple in-house and off the shelf IT systems

• Service Engineering consultant for multiple Business Process Transformation teams installing SW apps such as the SAP R/3 3.1 system upgrade and integration across Service and into the Mfg and Ops areas, assuring Customer and Site data integrity, Clarify’s new CRM tool, Electronic Document Management SW from Agile, and in-house developed systems

• Service lead driving Sarbanes-Oxley approval through product reliability and warranty analysis

Sr. Manager, BPR – Customer Service Marketing Symbol Technologies(now known as Motorola Solutions)

Change Agent working across organizational, divisional and international boundaries using BPR techniques to analyze current systems and processes, then develop and implement methods, systems and processes that facilitated the sales, delivery and support of value-added Systems and Services, including CS rep on the Professional Services’ Project Delivery Process Development team

• PM for the design, development and implementation of a WW customer/site-specific IT infrastructure mgt app within the Call Center designed to capture site System Config info for improved customer support quality and increased sales opportunities

• Service Engineering lead for multiple Business Process Transformation teams for SW apps, such as Clarify’s CRM tool, ERP and PLM tools from SAP, Electronic Document Management SW from Agile, and in-house developed systems

Manager, Quality Reliability Services (QRS)/Sr Quality NPD Engineer Symbol Technologies(now known as Motorola Solutions)

Directed the QRS Lab operations responsible for validating new product performance against the MRD and PRD, using Symbol’s best-in-class New Product Development (NPD) Validation and Qualification Process, providing FMEA on new/existing products down to the assembly/comp level for factory/field issues, as part of the NPD process, including managing a network of external test, analysis & calibration service providers within a budget of $1.5M

• Built up the Quality Reliability Services (QRS) Lab from a small 1000 sq ft operation into a 25,000 sq ft completely self-sufficient, world-class provider of value-added automated test, analysis, and calibration services that eliminated ~$500k in external costs

• Developed a fully automated product/environmental test platform that allowed a one shift operation to function like it was 7X24

• Sr. Quality NPD Eng for scanner product development accounting for 50% of Symbol’s business

Professional Preparation

• Completed rigorous Lean Six Sigma Black Belt and Green Belt Training, Certified Green Belt

• Project Management Institute Certified Project Management Professional (PMP)

• MBA-Business Administration, Long Island University/CW Post, Greenvale, NY,

• BE - Engineering Science, State University of NY at Stony Brook, NY

• BA - Biology, Washington University, St. Louis, MO

Special Skills

• Extremely computer literate, understanding how to apply technology to solve business and technical problems, with extensive experience using a wide array of both HW and SW tools, including: advanced skills in Excel, Word, Access, PowerPoint and Project; as well as Visio swimlane flow charts and network documentation, in support of BPM/BPR efforts, and experience with Engineering Document Mgt Systems (EDMS) like Agile, and business DMS such as Sharepoint, Clarity and PCM reports

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