Manager Management

JEFFREY LEVY

**** ****** *****

Phone: 770-***-****

Marietta, Georgia 30062

Email: **********@*****.***

PROFESSIONAL EXPERIENCE:

Johnson Controls Inc, Alpharetta, GA

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Senior Operations Manager -11/2010 - 7/2012

Managed a staff of 20 personnel which cover 7 states and over 600,000

square feet which included Data Centers

. Managed the operation, staffing, performance and development of the

Facility Management Delivery Team.

. Maintained and managed the day to day operations of the internal IT

Data Center

. Ensured all equipment maintained on a continuous basis via regularly

scheduled preventive maintenance program.

. Emphasized the importance of customer satisfaction and provided ideas

to improve it.

. Ensured compliance with all Environmental, Safety and Health

requirements.

. Designed and implemented new programs and procedures to reduce short

and long term operating expenses.

. Managed the development and implementation of the annual management

plan for buildings under management.

. Managed and met with all vendors who are responsible for activities

impacting services delivered to building.

. Reviewed and addressed work order assignments, ensuring all requests

were immediately addressed and closed within established completion

target.

. Provided strategic leadership to corporate real estate, facility

management, and workspace allocation initiatives.

. Performed key management accountabilities such as budget

planning/forecasting, team member performance evaluations, annual

department objective setting, vendor management and evaluation.

Operations Manager, Alpharetta, GA 10/06 - 11/2010

Responsible for managing the strategic operations of assigned facilities to

ensure the operations, maintenance, and vendor management standards of the

contract were met in a cost effective, safe and efficient manner.

. Interfaced with the customer's upper management regarding direction of

financial, contract, and customer strategies for the facility.

. Developed and administered operation's budget for several sites.

. Ensured facility statutory and regulatory compliance at all account

sites.

. Conducted activities using sound business practices to optimize

expenditures and profitability.

. Established and coordinated goal setting, performance reviews and

incentive/salary administrative processes for direct reports.

. Identified, tested, and implemented "leading edge" technology in

support of building operations.

. Implemented process performance metrics: tracking, analyzing and

reporting performance in terms of quality, safety, cost, and customer

satisfaction.

. Resolved problems and conflicts while maintaining open communication

with the client including providing regular written and oral reports

to ensure satisfaction.

. Managed subcontractor specifications, challenges, performance and

administration.

. Provided technical expertise and guidance to O&M staff and managed

resolution of complex problems.

Facility Manager - Alpharetta, GA 10/2004 - 09/2006

Managed approximately 400,000 square feet of high tech office space with

overall responsibility for the maintenance and office services facilities

activities.

. Managed infrastructure improvement projects.

. Responsible for support and maintenance of internal Data Center

. Oversaw implementation of maintenance programs relating to all

building systems.

. Managed implementation of fire, life safety and other safety programs

in conjunction with the EHS Coordinator.

. Improved CMMS software to establish a formal system to improve

productivity.

. Assisted in the evaluation of the replacement and upgrade of the

Building Management System.

. Provided critical monthly metrics reports to management.

. Hired, trained and scheduled the staff needed to fulfill contractual

obligations.

. Trained employees on new computerized hand held devices.

Hewlett Packard, Atlanta, GA,

Service Manager - 1/2000-8/2004

Provided direction for the strategy, development, implementation and

delivery of video conferencing services to employees. Performed management

of the service, contract negotiations, training of support personnel and

problem resolution for more than fifty international sites.

. Managed the videoconference service divestiture successfully between

HP and Agilent.

. Renegotiated vendor contracts to save $150K annually.

. Initiated and developed RFP project to improve current service.

. Developed global service level objectives to measure performance.

. Streamlined the scheduling process to improve customer satisfaction.

. Designed processes for problem resolution that significantly improved

the total videoconference experience.

. Developed educational program and training manuals that enabled users

to independently operate the videoconferencing equipment.

. Created monthly reporting metrics to measure service utilization.

. Acted as team lead on the analysis and evaluation of web and voice

conferencing services to the project team..

EDUCATION:

M.B.A Marketing/Management, University of St. Thomas, Houston, TX

B.A. Economics, Hunter College of the City University of New York, NY

Continuing Professional Education & Seminars:

IFMA: Taking classes to achieve Facility Management Profession Designation

(FMP)

Intro to Business Continuity Planning, DRI International

Effective Speaking & Human Relations, Dale Carnegie Institute.

Corporate Training: Facilitation Skills, Software Test & Plan Design,

Project Management,

IT Service Management, Service Level Agreements, Negotiations Skills, Six

Sigma

SOFTWARE SKILLS: Maximo CMMS Software, Visio, Project, Excel, Word,

PowerPoint & Outlook. Collaboration Tools: E Room, Net Meeting, Web-Ex.

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