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Customer Service Software

Location:
Pembroke Pines, FL
Posted:
November 16, 2011

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Resume:

Alvin Eze

**** ********** **, *******, ** ***** 954-***-**** 954-***-**** evr595@r.postjobfree.com

CAREER OBJECTIVE

DeVry University graduate with a Bachelor degree in Network & Communication Management desires entry-level position; brings enthusiasm, strong work ethic and desire to meet corporate goals. Skills knowledge and abilities in various software and hardware.

EDUCATION

DeVry University Miramar, FL Graduation: June 2011

Bachelor of Science, Network & Communication Management GPA: 3.29/4.0

RELATED COURSE WORK

Management of Technology Resources Network Routing/Switching

Professional Writing Network Operating Systems

Voice VoIP Administration WAN Technologies

Information Systems Security Advanced Network Security

CERTIFICATIONS

Cisco CCNA 10/24/2011

TECHNICAL SKILLS

Cisco router 2600 series Cisco catalyst switch 2700 series, Cisco Aironet 1140

Cisco IOS 12.3 Microsoft OS (XP, Vista & 7) Microsoft Office Suite Microsoft Sever 2008 Microsoft SQL Microsoft Exchange 2007

Active Directory Air Magnet Wi-Fi Analyzer (Express &Professional Edition)

SENIOR PROJECT

Implemented hypothetical data scenario for Gearbox, LLC securing their Virtual Private Network Lab to transition network from Texas to Florida.

Network Administrator 03/2010-05/2010

• Managed security of Microsoft server 2008.

• Collaborated in a team environment by installing and configuring VoIP phones

• Administered user accounts that allowed access to infrastructure, and web-video conferencing between two company sites.

• Constructively worked on a medium sized network using two Cisco series 2800 routers and switches to symbolize the data communication being shared between the two sites.

• Handled the tasks of designing and planning LAN network expansion of the organization.

• Added new user accounts using Active directory. Supported all PC users and mail clients, upgrading appropriate software such as office communicator, Microsoft Sever 2008, Microsoft SQL, Microsoft Exchange 2007 and Active directory.

• Cohesively worked alongside team members on MS Project to ensure that our needs were on par with the hypothetical project dead-line.

• Wrote progress report detailing “how-to” install software implementations, determine solutions to failed network functions and created a disaster recovery plan.

WORK EXPERIENCE

Link Technologies, Fort Lauderdale, FL 06/2011 - 07/2011

Largest transition into Wells Fargo from Wachovia bank’s computing software.

On call contractor (contract position)

• On call specialist traveling door to door to Wachovia’s Banks of the removal of old computer systems that were not compatible with Wells Fargo system software.

• Worked in a team environment to resolve conflicts and hardware setup issues, which were found in older models of Wachovia Bank structures.

• Participated in accordance with Wells Fargo’s procedure policies, which required caution and attention to detail when working near sensitive equipment data.

Broward General Hospital, Fort. Lauderdale, FL 05/2011 – 06/2011

Prosys Information systems project: Air Magnet Express and Air Magnet Professional edition a 4,000 dollar Wi-Fi Analyzer software tool used in aiding our team to determine usable wireless coverage at Broward General Hospital.

Wireless Technician (contract position)

• Acquired attention to detail in analyzing, when monitoring wireless signal strengths of 802.11a and 802.11 bg using Cisco1142N access point and Air Magnet software.

• Established usable signal parameters, on a graphical heat map display on Air Magnet software program.

• Cross checked Air Magnet configurations for errors and or performance inferences.

• Performed careful planning and transitioning of data through a HP series laptop, in a methodical and timely manner in a team environment with little supervision.

• Interacted with Broward General Hospital employees and patients with the upmost professionalism and courtesy.

DeVry University, Miramar, FL 03/2009 – 06/2011

Library Student Worker

• Entered information into data entry database such as Voyager Catalog, Voyager Circulation and OcLc.

• Made available new library books, paying attention to detail to ensure books are eligible for immediate use.

• Presented a welcoming and friendly customer service inside and outside the library environment for those who may require assistance in finding academic related information.

• Aided students in basic troubleshooting who had issues with obtaining their passwords or other issues with printer services on their computer systems.

• Provided effective written documentation in procedures of library and computer tasks.

• Organized a transitional phase of the library into a temporary new facility; aided in furnishing successful logistical information in the movement of books into the new temporary facility.

National Football League, Fort Lauderdale, FL 01/2010 – 02/2010

New York IT operations brought down to Florida for Pro-Bowl and Super Bowl at Dolphins Stadium.

Information Technology Assistant Internship

• Collaboratively worked alongside fellow team members in the preparation of adding employee laptop workstations through windows XP client remotely to NFL’s New York Server.

• Cooperated with staff of NFL’s Convention Center and Land Shark Stadium to linking both to an overall network, in order to maintain the functionality of printing and faxing services.

• Ensured that reporters, journalists, and celebrities were able to use printing services and computer kiosks services effectively.

• Assisted in interconnecting over of 60 offices; worked with 60,000 dollars worth of Dell Server Hardware, Cisco routers, switching and cabling equipment.

• Successfully met goals while working under time constraints to ensure that networking and computer services were up and running for NFL Staff in days leading up to the SUPER BOWL game day.

• Assisted Lead Engineer, to remain on standby to maintain computer system functionality on and during Super Bowl Sunday a crucial Event.

FedEx, Miami, FL

Material Handler 11/2007 – 03/2010

• Acted as group lead, to following strict safety policies to ensure that working environments is safe and secure.

• Worked in a civil aircraft costing 1,000,000 dollars in a team fast paced environment.

• Assured a safe removal and loading of freight packages.

• Worked under time constraints to ensure packages were loaded quickly and safely onto flight before takeoff.

• Verified and assured logistical information documentation is correct for oncoming packages for each flight.



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