Resume

Quality Assurance Project

Location:

New York, NY

Posted:

May 29, 2012

Contact this candidate

Resume:

Muhammad Ali

E-mail: eu67tl@r.postjobfree.com

Cell No: +1-917-***-****

PROFILE

Business analyst with over 8 years (3years QA, 5years BA) experience in various methodologies including Business Analysis, Requirement gathering, focusing on the Retail and e-Commerce domains. Proficient in creating business use case documentation, leading business and technical analysis sessions, supporting development and testing teams throughout the Software Development Life Cycle (SDLC). Possess excellent client interaction and communication skills. Experience working in complex and geographically dispersed team environments. Seeking a fast paced dynamic environment to apply my professional skills in the field of Business Analysis. I believe I can contribute effective solutions to the organization needs with my interpersonal skills.

EXPERTISE

• Professional Business Analyst having extensive experience through Retail business, Medical, Learning management & E-Commerce principles.

• Extensive experience in creating Business Requirement Documents (BRD), Use Cases, Business Systems Designs (BSD), Software Requirements Specifications (SRS), Functional Requirements Specification (FRS), Project Plans, Requirements Traceability Matrix (RTM) throughout the Life Cycle of a project.

• Extensive experience with Test Plan, Test Case, Test incident report, Test Procedure, Test Report and all major documents required in Software Testing Life Cycle (STLC).

• Acted as bridge between the business and development and testing team for requirements, development, testing and User Acceptance Testing (UAT).

• Organized meetings with stakeholders to identify their needs and problems so as to be able to resolve issues and develop a better methodology to ensure an accurate and desired solution.

• Introduced the project, the team members, their roles, and key deliverables.

• Established deadlines, milestones, communication processes, also performed question and answer sessions.

• Developed Use Case UML modeling using modeling tools like Microsoft® Visio.

• Managed project from its inception to its implementation phase.

• Worked on analyzing bugs, Interacted with the Quality assurance team in order to correct the errors.

• Experience in Dealer Management System and Incentive system.

• Prepared graphical depictions of Use Cases including State Diagrams, Activity Diagrams, Sequence Diagrams, Data Flow Diagram, Use Case Diagrams, Use case Narrative, Class Diagrams, Component-based Diagrams, Collateral Diagrams, and the business workflow.

• Defined one or more requirements elicitation method.

• Interfaced with developers to ensure that they clearly understand the requirement and the requirement complies with the customer specifications.

• Initiated JAD sessions between the end users and the development team as a part of requirement elicitation process.

• Conducted risk analysis to identify the risk areas for the project and perform testing accordingly.

• Managed meeting sessions with the SMEs to review business requirement management.

• Conducted GAP analysis so as to analyze the variance between the system capabilities and business requirements.

• Proficient in Problem Solving.

• Performed SWOT analysis, Cost/ benefit analysis.

SKILLS

Methodologies • Software Development Life Cycle (SDLC)

• Unified Modeling Language (UML)

• Joint Application Development (JAD) Sessions

• Compatibility Maturity Model Integration (CMMI)

• Rapid Application Development (RAD)

• Software Development Models

o Waterfall Model

o Agile Development

• Scrum framework in Agile Development

Business Modeling Tools • Microsoft® Visio

Version Control System • Microsoft® Visual SourceSafe

Project Management • Microsoft® Project

QA’s tool • Mercury® Test Director

• Mercury® Quick Test Professional

• Mercury® WinRunner

• Mercury® Load Runner

• PVCS Tracker

• Passmark® Test log

• Mantis Bug Tracker

• Snag it®

• Microsoft® Web Application Center Test

Programming Language • C/C++

• Microsoft® Visual Basic

• Microsoft® Visual Basic.net

• Hyper Text Markup Language (HTML)

• Java Script

Word processor • Corel word perfect 6, Microsoft® Word 97,2000,XP,2003,2007,2010

Spread Sheet • Microsoft® Excel 97,2000,XP,2003,2007,2010

Data Base • Microsoft® SQL Server

• Microsoft® Access

• Oracle 9i

Presentation • Microsoft® Power Point

Graphic • Microsoft® Photo Draw

• Adobe® Photoshop

Web publishing • Active Service Pages (ASP) .Net

• Active Service Pages (ASP) Classic

• Microsoft® Front Page

Operating system • Microsoft® Windows 9x, XP & Vista, Windows 7

• Microsoft® Windows 2000 & 2003,2008 server

• Red Hat Linux

WORK EXPERIENCE

Personal Communication Center (PCC) Feb 2010 – Current

PCC is a master distributor for T-Mobile, selling T-Mobile / Voice Stream / Omni Point products and services on the east coast via the retail channel, for more than 15 years. After winning numerous awards and running a successful site selling T-Mobile: The site was eventually sold for 20 Million US Dollars. PCC run and operate their owned stores on the east coast from New York to Florida and has 500 plus nationwide Sub-dealers.

Business Analyst

Duration: Current

Online Portal

There were only 3 online portals authorized for selling T-mobile and none of them were exclusive with any carrier. PCC wanted to create a new Exclusive online portal that offers T-Mobile deals. This site would allow PCC to generate substantial revenue from nationwide sales.

Frontend and Backend: Have already operated a successful site in the past, PCC was determined to launch a new site with maximum type of product & services, better functionalities and great user experience. First part of the project was to create a New Site that allows users to place an order for New Activations, Upgrades, and Phones with contracts, Phones on Prepaid and accessories. Second part of the project was to create a backend application OPS (Order Processing System), that will manage customer order from credit check to shipping. Backend was also created to manage the inventory. Internal users effortlessly were able to interlink phones, plans, optional features and accessories. For efficiency, automated processes were added and OPS were integrated with T-Mobile for credit check, activation, etc processes.

Responsibilities:

• Created storyboards and conducted brainstorming sessions to understand needs and requirements of different T-Mobile plans and offers for online exclusive store.

• Documented the business process through Business Requirement Document and Functional Requirement Specification document.

• Knowledge of Order Management System (Front end, backend, warehouse, order fulfillment, payment related and shipping).

• Worked through the entire lifecycle of OMS.

• Plans and performs analysis of e-commerce activities and/or functions and guides the subsequent design and implementation or improvement of existing e-commerce applications.

• Created use case diagrams to provide appropriate decomposition to the use case model using Ms-Visio.

• Responsible for creating and maintaining documentation related to the project including scope document, vision document and functional specification document.

• Provided hands-on project schedule management using MS Project during the various stages of the project, starting from brainstorming to delivery.

• Identified areas of data duplication, inconsistencies in the existing system and designed ways to minimize the bottlenecks.

• Documented the business and the functional requirements to prepare the Business Requirements Document and the Functional Specifications Document.

• Communicated effectively with the technical team and acted as liaison between the business and the team to build the reporting system.

• Conducted Gap analysis and Function Point Analysis to estimate the benefits of the changes to improve existing system.

• Responsible for processing change requests from the T-Mobile by filling Change Request Forms (CRF).

• Conducted testing using Quality Center and Excel.

• Performance tuning, improvement, balancing, usability, automation.

Wings MFG, Inc. USA Sep 2009 – Jan 2010

Wings MFG are the Apparel Wholesale company in North America. Wings MFG is the wholesale clothing marketplace where hundreds of manufacturers and wholesalers provide clothing, apparel, accessories, shoes, handbags and a variety of fashion related items.

Business Analyst

Duration: 08 Months

Report Management System (RMS)

Wings MFG have multiple locations in New York city and in New jersey. In order to track the information they use very famous software Winfashion which is VPN Based. The RMS was developed for company's internal reporting purpose. RMS communicates with winFashion and give user the freedom to create customizable reports. RMS has the separate part of the different departments like accounts, warehouse, sales, shipment.

Responsibilities

• Interacted with the business users of the system by interviewing them by preparing a questionnaire and obtaining the feedback.

• Responsible for defining the scope of the project, gathering business requirements, doing gap analysis and documenting them.

• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.

• Analyzed and documented Business requirements and detail design of the software for full understanding of the business.

• Supported IT unit by creating functional specification documents for the design.

• Created Wireframes diagrams using Axure for better understanding.

• Created use case scenarios and documented work flow and business process.

• Requirements were documented using Rational Requisite Pro. Also using Rational Requisite Pro, the change requests were associated with the requirements and connected the requirements with the Use cases.

• Used MS Visio for flow-charting the process model of the application.

• Documented business workflows textually as well as in UML diagrams and Wireframes Diagrams according to RUP for the stakeholder review.

• Conducted reviews and walkthroughs with the designers, developers and stakeholders.

• Developed Wireframes Diagrams which helped off the initial development stage because it creates user expectations and helps develop familiarity with the site.

Atlantic Wireless, USA Jan 2009 – Aug 2009

Atlantic Wireless has humble beginnings in the earliest form of the modern mobile phone, the pager. This appreciation for the past enables the company to look towards the future and appreciate how far mobile technology has come.

Business Analyst

Duration: 08 Months

VZPayment

Atlantic wireless has multiple locations of Verizon wireless stores in Maryland, Virginia, Pennsylvania, New York and New Jersey. VZPayment was created to connect all Atlantic wireless location with the corporate office. Verizon wireless prepaid customers recharge their accounts and pay their bill by visiting the Atlantic wireless store and store use VZPayment to communicate with the Atlantic wireless head office in order to process the payments. VZPayment also track the amount from location by location and it provides a great feeds for financial decisions.

Responsibilities

• Involved in requirement gathering and analysis of requirements from users and clients.

• Worked with the Business Users through interviews and JAD sessions.

• Gathered and documented the requirements that are critical to the business mission and using those requirements to design application software using a Use Case approach, while following the Waterfall Methodology.

• Maintained requirements Traceability Matrix using Rational Requisite Pro.

• Developed Use Case Narratives, Use Case diagrams, Activity Diagrams and Wire Frames using MS Office & Visio so that developers can understand the business process.

• Conduct and assist in specification walkthroughs.

• Performed Manual Testing with the QA teams.

Cellhut.com, New York, USA Jan 2008 – Nov 2008

CellHut carries a huge variety of International Unlocked GSM dual-band, tri-band and quad-band phones that can be used worldwide with different GSM carriers/operators. In addition to offering unlocked phones, we also carry a complete line of genuine accessories for most wireless & cellular phones. We stock all of our products in-house and directly ship them to our customers, which mean that you receive your order promptly.

Business Analyst

Duration: 11 Months

Chargeback Management System (CBMS)

As numbers of orders are increasing so fraud orders volume goes high. CBMS track the information of chargeback which done by some customers and provide all the information for the accounting purpose. It communicates through database and feed the system to assign a flag when chargeback customers return to place the order again.

Responsibilities

• Prepared Workflow diagrams to analyze AS IS and TO BE scenarios, designed new process flows using MS Visio and documented the business process and various business scenarios.

• Played a pivotal role in JAD sessions helping to develop detailed solutions.

• Documented the Functional and System specification requirements.

• Organize requirements into logical groupings of essential Functional Requirements, Non Functional Requirements, Interface Requirements and Report Requirements and insures that critical requirements are not missed.

• Applied Unified Modeling Language (UML) methodologies to design Activity Diagrams using MS Visio and Wireframes using Enterprise Architect.

• Facilitated Design/Development review’s and ensured that business requirements are met.

• Conducted FRS and URS reviews and walkthroughs with the designers and developers.

• Performed manual front-end testing to check all functionalities of different modules.

• Assisted in User Acceptance Testing and training of new system.

Return Merchandize Authorization(Automated - RMA)

All the returns used to done manually by calling the customer service and it used to take long process. RMA helps the client to initiate their returns of purchases and get their money back. It feed the system with track, status, and location of the merchandise. RMA also provide a facility to client to check the status of their refunds and inform client with all status updates.