**** **** ******* *****, ******* City, TN, ***** 423-***-****

@gmail.com

David James Jordan

Objective WMS Consultant, Senior Consultant project Manager

Technical Knowledge

Experience WMS Systems: PKMS experience, DDSI, Uniteq, and Fingerhut proprietary. SAP, Host Systems, Microsoft Proficient and experienced with six-sigma projects

2002-Present Rich Product Morristown, TN

National Distribution Manager / General Manager

General Manager of two Frozen Food Distribution Centers

Responsible for total daily through put of 350-500k cases, in a full pallet shipment facility.

Responsible for Budget: Development and Variance explanation /Accountable for a 4 million dollar operation, to include capital improvements and budget analysis

Liaison between Manufacturing, Customer Service, and the Customer

Oversee the Consolidation of Freight in an effort to ensure minimal Traffic cost

Responsible for the mentoring and development of 5 direct Manager reports

Manager over all Site related issues: System enhancement, Payments to cost centers, Building maintenance, contract negotiation, and all internal / external business need.

Established baseline Key Performance Indicators which led to continuous improvement opportunities

Impact on the operation: On time performance - from 70% to 99%, Fill rate 75% to 99.8 %, Accuracy 80%-98.8%, improved labor efficiency by 50% (200 CPMH to 438 cpmh).

Developed present staff to make decisions independently. Participatory management Philosophy

Focused on Employee development through all tools available. Education reimbursement – Seminar training

Mentoring Approach toward people development

Reduced Turn over by utilizing open door and improved communication from 50% to average of < 9% annually.

Established a Customer focused mind set not previously present at the Site

Implemented an Inventory Control Department. Controlling inventory and reducing lost sales 10% as a result.

Established a cost savings and continuous improvement measure yielding 700k savings annually, by maximizing cube utilization associated to transportation cost.

Reconfigured Distribution, center increasing capacity 40%, reducing 3pl cost 600k annually

Negotiated and over saw all traffic related opportunities

Worked to establish and implemented functional Forecasting tools, enabling site to manage and project capacity challenges.

Utilized for SAP instillation in additional Manufacturing and Distribution centers.

2000-2002 Fingerhut Piney Flats, TN

Senior Operations Manager

Operations Manager of 1Ml sq.ft. Fulfillment Center – Processing 60k plus orders daily in a union environment reporting to the Director of Distribution

Managed:Pick,pack,ship,liquidation,receiving,inventorycontrol,help desk and print room, QA, and WMS systems

Responsible for overseeing and development of 6 managers and 18 supervisors with 300 associates

Accomplished 50% reduction in over all labor cost, and 99% 24 hour turn time on orders

Accountable for Budget development and Variance explanations

Developed a management plan to build supervisory strength.

Implemented Six Sigma: 300k annual cost saving project

Provided a “what ever it takes” focus toward customer need

Successfully implemented numerous WMS enhancements.

Worked closely with corporate staff daily in an effort to ensure effective performance

Successfully worked through the downsizing of the operation

1994-2000 QVC Lancaster, PA

Senior Manager, Administrator, Order Processing

Key player in terms of QVC’s first WMS design, development and Implementation

Over saw all order process for a million plus sq.ft site processing 100k plus orders daily

Tasked with the development of 7 salaried staff direct reports

Liaison between Systems, Vendor and End user

Reported to the Site Director

Confidently provided direction and advice to operators and top Management

Trouble shooter for all system related issues

Managed at times between 50-250 employees in 2 of QVC’s Facilities

Negotiated 3PL facilities for the company

Pick, Pack, and ship operation

Tasked with employee development

Oversaw budget development and variance explanation

Significantly reduced cost and improved Productivity (200k each year)

1992-1994 Chadwick’s of Boston Bridgewater, Ma

Frontline supervision

Development opportunity

Inbound processing

Pick, Replenish & Pick operations

Outbound processing

Return processing

Managed Staff of 100

Union environment

Education

BA Liberty University 1986-1990

MA Business Tusculum College 2004-2006

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