Casey Kelly

**** **** ****** **. **********, GA 30078 404-***-**** esakf5@r.postjobfree.com

Overview: Analyze problems to identify significant factors, gather pertinent data, and recognize solutions; plan and organize work; and communicate effectively. Evaluate and identify organizational needs to support office operations. Ability to interact with customers to identify needs and to achieve desired results.

•Extensive background in customer-oriented service operations

•Proven ability to handle financial transactions accurately; resolve discrepancies promptly.

Areas of Expertise: • 13 years of Customer Service

• 7 years of Account Management

Professional Experience: Happy Faces Personnel Inc.

Contact Representative 2007-2012

• Taking inbounds ACD calls, assisting Department of Driver Services Corporate and residential customers, set up reservations and thoroughly documented customer’s information into an Oracle CRM data base.

• Processed credit card payments for CDL Drivers

• Operated a PC/ image station to discreetly extract and change information

• Processed billing payment inquiries pertaining to tickets

• Analyzed and research customer service issues

• Follow-up to insure timely documents received

United States Postal Services 2000-2006

Rural Mail Carrier/Driver

• Greet and deliver mail products to both residential and small business customers.

• Mail Management

Georgia Department of Revenue 1997-2000

Revenue Customer Service Agent

• Approve and process alcohol applications and licenses for small businesses & corporations in Georgia.

• Process and Issued applications of state withholding and sale tax certificates for numerous companies and corporations.

• Process and mail customer correspondence.

• Data Entry

• Follow-up with companies to insure accuracy of documents, and timely processing.

Education & Qualifications: Saint Leo University 2009-Presently

Undergraduate: Business Administration

Proficient Computer Skills, Microsoft Word, Excel, &PowerPoint, 40 wpm typing, 10 key touches, Strong attention to detail, very well organized, and learns quickly.